Conversation Agent

JANUARY 19, 2022

I don't know what you've read or what you started to read but couldn't finish. But I do know one thing that can help you: there's a difference between wanting to read and wanting to have read. If you're someone who wants to read, you'll find the time. And you'll read for pleasure, out of curiosity.

90

90

Heart of the Customer

NOVEMBER 20, 2023

These books can help you […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator?

CX 78

CX Customer Experience Customer Satisfaction Customer Experience Management 78

Help Scout

AUGUST 22, 2023

Writing that reads effortlessly takes great pain to create. Read the full article Here’s how to make each word count.

101

101

Heart of the Customer

OCTOBER 18, 2023

These books can help your business […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator?

CX 78

CX Customer Experience Customer Satisfaction Customer Journey Map 78

Conversation Agent

JULY 4, 2022

I'm reading In the Margins, and realizing how much harder it is to write as a woman. The pause should not surprise you. It was time to reassemble. Most of my ideas are original. I do write from a multiplicity of egos as Virginia Woolf suggested. But I haven't tried my hand at fiction, yet.

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107

Customer Think

JANUARY 10, 2022

As a marketer, it’s crucial to think about what it takes to ensure that your content gets read, absorbed, and shared by readers across the Internet. That’s why a best practice in content marketing is to place your best content above the fold. When it […].

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135

Help Scout

AUGUST 22, 2023

Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressure Read the full article

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84

Intercom, Inc.

JUNE 4, 2020

You can read more about the film here. An anti-racist reading list : Ibram X. The post Reading list: Reflections on the fight for racial justice appeared first on Inside Intercom. The 13th : Ava DuVernay’s documentary about how the Thirteenth Amendment led to mass incarceration in the United States.

Education 160

Education Start-ups 160

Help Scout

APRIL 27, 2021

I’ve always enjoyed reading, but I can’t say that it was a nightly affair for me like it has become during this stunning storm of 2021. In that spirit (although I hope your power is quite stable), I started thinking about the great customer experience (CX) books I’ve read. So get cozy, put some music on, and get reading!

Customer Experience 117

Customer Experience Retail Gaming B2C 117

LitmusWorld

MARCH 5, 2021

21 Must-Read Employee Experience Books in 2021 21 Must-Read Employee Experience Books in 2021 Employee experience is equally important as customer experience! This article covers the 21 Must-Read Employee Experience books by the industry experts Read more… 21 Must-Read EX Books for 2021 appeared on LitmusWorld.

Customer Experience 98

Customer Experience 98

Help Scout

FEBRUARY 25, 2022

Read the full article Advice on getting your customer service staff interested in writing more help documents and creating space for them to do so.

Customer Service 57

Customer Service 57

Customer Think

JANUARY 26, 2022

Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices.

Customer Retention 109

Customer Retention Customer Experience Customer Loyalty 109

Intercom, Inc.

JANUARY 14, 2019

Between our staff book club, office library and the constant stream of books and articles being recommended and shared, the Intercom team is a pretty good resource when it comes to discovering new and interesting reads. That’s why we have put together our first ever Intercom reading guide for 2019.

Entertainment 150

Entertainment Sports Start-ups Technology 150

Heart of the Customer

JANUARY 8, 2021

The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer. This is doubly true for the topic of journey mapping, since I contributed to one of the early books on the subject (Mapping Experiences by Jim Kalbach) and co-wrote a comprehensive guidebook (How Hard […].

Voice of the Customer 88

Voice of the Customer Customer Journey Map Customer Experience CX 88

Conversation Agent

MAY 17, 2022

Is there a good way of knowing things you can use? I've been asking myself this question more frequently as of late. On one hand, you can train yourself to ask better questions. Which is especially useful about topics that are right under everyone's nose. Take the internet, for example. We consider it infrastructure.

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95

Customer Think

APRIL 23, 2024

Source: Unsplash We all agree to the terms and conditions (T&Cs) for services and products we use without ever reading them. The truth is that there are not enough hours in the day for any of us to really read everything and if you wanted to query one clause on page 57 then what would […]

CX 44

CX Customer Experience 44

VOZIQ

AUGUST 13, 2023

Happy reading The post Books on Customer Growth That Are a Must Read appeared first on VOZIQ AI. The post Books on Customer Growth That Are a Must Read appeared first on VOZIQ AI. Find our pick of books from every quarter for customer retention/service and much more in our blogs section.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Navedas

FEBRUARY 19, 2020

The post Humor Creativity And Empathy In Customer Service: Know How To Read The Room appeared first on Navedas. Using soft skills like humor, creativity and empathy in customer service, agents are able to change a mediocre customer experience into a memorable one.

Customer Service 130

Customer Service Customer Experience Omnichannel Customer Satisfaction 130

Customer Think

APRIL 22, 2021

Reasons to read and share LinkedIn, Medium, tons of CX blogs and websites, including the Customer Experience Professionals Association (CXPA), Customer Think, and others, are all great sources of inform.

CX 62

CX Customer Experience 62

Steven Van Belleghem

APRIL 20, 2021

The post 15 Must-Read Books About Customer Experience appeared first on Steven Van Belleghem. For consumers, the combination of all these elements constitutes an offer they can’t refuse. So, that’s it for now. Don’t forget to let me know which are your personal favorite books about CX!

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Shaun Belding

SEPTEMBER 27, 2021

Here are five books that can help you boost your customer service skills and improve your relationship with your customers.

Customer Service 113

Customer Service Customer Experience 113

eglobalis

NOVEMBER 21, 2019

The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis. Customer Experience Best Books of 2019 -2020 Yearly List.

Customer Experience 110

Customer Experience Customer Relationship Innovation CX 110

Callminer

OCTOBER 1, 2015

CallMiner’s latest blog highlights 5 must-read research reports on CX this year. Customer experience isn’t just important in 2015 – it’s critical.

Customer Experience 182

Customer Experience CX 182

Callminer

APRIL 24, 2014

CallMiner has compiled a list of 6 must-read research reports that cover trends & challenges shaping the contact center industry’s future. Read more.

Contact Center 182

Contact Center 182

Customer Think

MARCH 1, 2023

Last month, I wrote an article here arguing that, to achieve success in 2023 and beyond, marketers will need to be adept at leveraging both the capabilities of technology and data science, and the principles of behavioral science describing how people make decisions.

Technology 78

Technology Technology 78

ClientSuccess

JUNE 15, 2022

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. The post 4 Customer Success Books You Need to Read! It’s also important to familiarize yourself with some of the foundational ideas for customer success. appeared first on ClientSuccess.

Education 52

Education Start-ups Innovation Sales 52

Help Scout

AUGUST 22, 2023

Read the full article Help Scout's leadership team shares books they've loved and learned from.

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44

Fonolo

JANUARY 14, 2020

Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. The CX Journey blog is mostly written by Annette herself, with some guest writers, and is a must-read for anyone in the customer experience space. Top Pick: Customer service happens when the experience breaks down.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Heart of the Customer

JANUARY 3, 2019

As you head into the new year, here’s some Heart of the Customer favorites to add to your 2019 reading list. She’s Just Not Using Exclamation Points was a fun read, written by a woman who quit “cold turkey” using exclamation points in her communications for a month and the responses […].

CX 74

CX Customer Experience 74

Customer Think

OCTOBER 28, 2023

There are some books that every Startup Founder should read at least once. Today, we will share with you four books that changed how our team manages products and startup development. Secrets of Sand Hill Road: Venture Capital and How to Get It” is a book about venture capital and getting funding for your startup. […]

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52

VOZIQ

APRIL 14, 2023

This book was written to be a fast and easy read that gets you straight to the point of what you need to deliver a world-class customer service experience every time – regardless of what is going on around you. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

This book was written to be a fast and easy read that gets you straight to the point of what you need to deliver a world-class customer service experience every time – regardless of what is going on around you. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

Return Customer

MARCH 14, 2018

You probably already know how important the voice of the customer is for your business, but are you placing equal importance on finding the time to read them? Reading your reviews can do wonders for your business, and in this post, you’ll learn why. Here are three critical reasons to be reading your customer reviews.

B2C 77

B2C Voice of the Customer Customer Feedback CX 77

Customer Service Life

NOVEMBER 30, 2017

The post A Bit of CSLife Weekend Reading appeared first on Customer Service Life. And finally, Jenny and I were so thrilled to have Breaking the Ice listed as a top customer service podcast by GrooveHQ. Besides us, this is a wonderful collection of books, blogs, and podcasts worth your attention.

Contact Center 91

Contact Center Social Media Customer Service Customer Experience 91

Beyond Philosophy

JUNE 26, 2021

It’s time for your summer reading list. In this episode, we share 7 essential books for any Customer Experience professional to read, ideally in a tropical locale with a fruity drink in hand. Here are the 7 books we think you should read this summer: The Experience Economy: Competing for Customer Time, Attention, and Money by B.

Management Consulting 68

Management Consulting Start-ups Customer Experience CX 68

Customer Think

JANUARY 23, 2023

Source: Kogan Page The rapid adoption of account-based marketing (ABM) ranks as one of the most significant developments in B2B marketing of the past two decades. The popularity and use of ABM have been growing steadily since it was intr.

B2B 78

B2B 78

VOZIQ

JUNE 27, 2022

Here are the must-reads on Customer Loyalty in 2022. Bill Price, Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, and David Jaffe, the founder and co-owner of LimeBridge Australia, bring you one of the essential reads for all customer experience leaders and beyond.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40