ProProfs

NOVEMBER 14, 2013

With ProProfs Survey Maker ranking question types, you can do just that and more. You can engage customers better with survey ranking question types and also obtain actionable data, which presents a clear picture of customer preferences. What does ranking question type mean?

Customer Expectations 55

Customer Expectations 55

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

NPS 157

NPS Touchpoint Construction Sentiment Analysis 157

Inside Customer Service

JUNE 2, 2022

There's a good chance you and your colleagues have had a tortured conversation about customer service surveys. What type of survey is best? How many questions should it include? As if the survey is somehow about assigning credit rather than getting unvarnished, actionable feedback from customers. A rating question.

Customer Service 147

Customer Service Customer Satisfaction Customer Survey Customer Experience 147

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. So,if you’re on the fence about whether these popup surveys are worth the effort, stick around. So, let’s start by understanding popup surveys. Let’s find out.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

MARCH 19, 2024

Did you know that asking the right questions can make all the difference in gathering meaningful feedback? Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that?

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

ClearAction

APRIL 16, 2024

Statistical significance (also known as confidence) requires responses from different types of customers according to their proportion of your market. Under-representation and over-representation of certain types of customers means your data has low statistical significance. This ensures realistic representation.

CX 62

CX Customer Survey Start-ups Voice of the Customer 62

Callminer

SEPTEMBER 3, 2019

Customer satisfaction surveys come in several forms, ranging from one question to many, and different types of surveys have different purposes and questions.

Customer Satisfaction 182

Customer Satisfaction 182

SurveySensum

MARCH 14, 2024

So, ask yourself this question – are you paying enough attention to them? And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Lumoa

MARCH 9, 2023

What are the types of customer feedback? Let’s look at exactly what kind of information you can mine through the right customer satisfaction survey questions and having a thorough customer feedback strategy. What are the types of customer feedback? Would they prefer a survey via a mobile device or a phone call?

Customer Feedback 83

Customer Feedback Start-ups Customer Satisfaction Customer Survey 83

Inside Customer Service

APRIL 27, 2023

Types of customer service goals Generally speaking, there are three common types of customer service goals. There are lots of underhanded ways to improve survey scores without actually improving customer service. This made it clear the goal was better service, not a better survey score. This goal is much clearer now.

Customer Satisfaction 206

Customer Satisfaction Customer Service Customer Survey Technology 206

Lumoa

OCTOBER 31, 2023

Actionable Insights Improvements Our default Insight type is now GPT Summaries, but we wanted to comment that the other insight types still exist – and can give you valuable information about your data! You can also refer to our Custom Page help doc for more detail. More info can be read about this in our knowledge base.

Actionable Insights 83

Actionable Insights Start-ups Customer Experience 83

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. This shows how product surveys can be a lifeline for businesses. What is a Product Survey?

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

JANUARY 23, 2024

So, now you know why you didn’t receive enough responses on your LONG surveys. The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be? Let’s dive in!

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

Inside Customer Service

MAY 11, 2023

But you face a nagging question. Those post-training surveys don't seem like enough. Measuring your customer service training programs allows you to answer the tough questions you’ll inevitably get from executives. I hear these three questions most often: Does the training program work? Training satisfaction surveys.

Mystery Shopper 182

Mystery Shopper Customer Service Mystery Shopping Start-ups 182

Fonolo

JULY 5, 2023

If consumers perceive that a company only caters to a certain type of clientele — and they’re not it — they’re unlikely to use that brand for fear of feeling out of place. We have much more detailed information about surveying later in this blog. Binary Questions These are the simplest questions in your survey.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Fonolo

MARCH 25, 2021

Satisfaction surveys are one of the best ways to gain insight into how you can improve your employee experience. While tricky, agent satisfaction surveys can help you come close. Once you have your areas of focus, you can begin building your agent satisfaction survey! How to Create a Great Customer Perception Survey.

Contact Center 147

Contact Center Customer Satisfaction Start-ups Customer Service 147

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! The anonymous feedback tool is designed to launch anonymous surveys, enabling users to share their feedback and opinions without revealing their identity. Or seeking higher response rates? Why limit yourself?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Watch on YouTube. ? ? ?.

Net Promoter Score 118

Net Promoter Score Customer Survey VOC Customer Feedback 118

Fonolo

SEPTEMBER 28, 2022

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. But what kind of questions should you include? And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey!

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Beyond Philosophy

FEBRUARY 1, 2024

Our readers enjoy $ 500 off their first YouGov survey. Moreover, their responses to a survey question might be a little different. Or they know, but don’t want to admit it on a survey. For example, my podcast partner and I did a survey using YouGov’s self-service platform. The results were funny.

Customer Loyalty 78

Customer Loyalty Start-ups 78

Fonolo

AUGUST 25, 2020

Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. What’s the point of your customer perception survey? Before you start creating your customer perception survey, you need to decide its purpose. Test your timing.

Net Promoter Score 119

Net Promoter Score Customer Satisfaction Start-ups Contact Center 119

SurveySensum

NOVEMBER 20, 2023

So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. But here’s an important question: Do you know the right questions to ask your customers while they’re using your website?

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

Lumoa

JANUARY 2, 2023

Using tNPS to improve your Customer Experience Types of transactional NPS (tNPS) surveys What are some factors that influence transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business. How to calculate transactional NPS (tNPS)? Key Takeaways.

Net Promoter Score 83

Net Promoter Score NPS Customer Satisfaction Customer Feedback 83

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Beyond Philosophy

AUGUST 20, 2020

Professor Melumad published a paper last year that examines how the way we express ourselves in different types of user-generated content is affected by the device we use to write them. The way we express ourselves in different types of user-generated content is affected by the device we use to write them.

Transportation 348

Transportation Technology Technology Social Media 348

SurveySensum

AUGUST 16, 2023

Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement. Numbered Rating Scale This type of rating scale asks customers to provide a quantitative rating of their effort on a scale of 1-5 or 1-7 or 1-10. Use the Emoticon rating scale.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

MARCH 5, 2024

So, let’s find out more about employee feedback, its different types, and the employee feedback surveys that make all this much smoother! Launch employee feedback surveys right away! Providing Regular and Timely Feedback Move beyond the annual surveys and start gathering feedback regularly.

Construction 52

Construction Innovation Start-ups Gaming 52

Lumoa

DECEMBER 15, 2022

In this article, we’ll go over what Voice of Customer data analytics is and the different types. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. Types of Voice of Customer Analytics. Customer Surveys. In This Article: What is Voice of Customer Analytics?

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Zonka Feedback

SEPTEMBER 28, 2023

Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. To ensure your survey delivers valuable insights, it's crucial to follow a structured approach.

Customer Feedback 59

Customer Feedback Customer Survey 59

PeopleMetrics

JULY 17, 2018

Market research provides answers to a specific question and provides those answers in the aggregate. And in providing these answers, market researchers often wisely take a small sample of the overall population, which is less expensive and faster than surveying all customers. So What is VoC? Then what is it?

VOC 210

VOC CEM CX Customer Feedback 210

SurveySensum

MARCH 25, 2024

Those pesky little windows are called exit pop-up surveys and can save between 10-15% of abandoning visitors. Exit intent popups are a type of website popup survey that is triggered when a visitor shows intent to leave the webpage. So, launch popup surveys with SurveySensum and understand your customers better!

Sales 52

Sales Education Customer Retention Customer Satisfaction 52

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Here we’re unraveling the touchpoints on which you can ask online shopping survey questions (with examples) for retail feedback. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. What are Retail Surveys?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52