Intercom

SEPTEMBER 12, 2023

Collecting and interpreting customer feedback: C onversation designers will rely on any and all information they can gather about customer behavior and preferences – whether it comes from customer surveys, conversations, usage metrics, or any other source – to improve the customer experience.

AI 59

AI Engineering Start-ups Customer Service 59

Aquire

AUGUST 3, 2021

A Forrester Research study showed that 44 percent of online consumers say having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer. C) Use a CRM tool. If you need some help striking the right tone, you can use ready-made apology email templates.

Customer Service 76

Customer Service Social Media CRM Start-ups 76

C3Centricity

OCTOBER 29, 2017

If you react to business questions by immediately running a market research project, then please read on. Using my method, you only start spending money on running a survey in step six – and then, only if you have identified a gap in your knowledge of the situation. C = Category. It could save you a lot of money and time!

Actionable Insights 48

Actionable Insights Start-ups Retail 48

Help Scout

OCTOBER 30, 2018

The research shows that the tech talent pool is small and competitive , and that companies must constantly evolve their benefits and culture to attract and maintain these niche skilled employees. Before recruiting anyone, think about the makeup of your teams, and run a demographic and inclusion survey so you have real data to work with.

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

ProProfs

NOVEMBER 21, 2019

In their report called ‘Global E-Learning Market Analysis & Trends – Industry Forecast to 2027’, Research & Markets said that “The Global E-Learning Market is poised to grow strong during the forecast period 2017 to 2027.”. You can create exams in minutes with the help of templates & question bank.

Education 69

Education Start-ups Sports Technology 69

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” It is trusted by 92% of consumers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Beyond Philosophy

MARCH 20, 2017

Forrester Research declares 2017 the year that businesses become customer-obsessed. According to a recent Gartner survey, 74% of providers focus too much on their product features and technology. Turning your value proposition into effective sales and marketing messaging and content to reach potential buyers.

Non-Profits 138

Non-Profits Customer-Centric Organization Sales Start-ups 138

ClearAction

JUNE 25, 2023

Deep pockets for marketing gives some content a lot more clicks, but that’s no proof that it’s wisest. For instance, how do your surveys demonstrate trust, values, and value? Build-on what you discover from data-mining to ask more interesting questions in surveys and other research.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

ClearAction

NOVEMBER 16, 2023

A) Customer Participation Today Survey fatigue and response rates are ongoing challenges, as customers are almost constantly asked to give feedback for both business and personal purchases and interactions. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

VOC 62

VOC B2B Close the Loop Non-Profits 62

SurveySensum

FEBRUARY 18, 2022

What is survey data analysis? Why should you analyze survey data? Things to keep in mind before launching a survey. How to analyze survey data? Presenting survey data results. Why is presenting the results of survey data analysis so important? Frequently Asked Questions (FAQ) about survey data analysis.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. by David Cooperstein C. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." So why should you care?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Qualtrics

MAY 9, 2019

One way to listen is to ask for feedback through employee engagement surveys , which are critical to understanding your employees’ attitudes at work and how they view your company. Want to do your own engagement survey? You can download our free employee engagement survey template here. Offer the right perks.

Innovation 40

Innovation Healthcare Technology Technology 40

Confirmit

JANUARY 16, 2020

8 top tips from Confirmit for great survey experience (and LOTS of responses!). This infographic explains how responsive design contributes to a better survey experience. Here’s a preview of some of the tops tips: Mobile is Key, so your survey content must work seamlessly across all devices. Market Research Infographic.

Customer Experience 52

Customer Experience 52

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. by David Cooperstein C. Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." So why should you care?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. I’m also mentoring startups in terms of marketing SEO go-to market at the German Accelerator, which is the official startup program in the Silicon Valley of Germany. We also did a lot of co-marketing.

Engineering 199

Engineering Start-ups E-commerce B2C 199