Callminer

SEPTEMBER 16, 2019

We are excited to host our first UK Customer Forum 25 September in London, bringing together our analyst community from our UK customers base.

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Lightico

MARCH 19, 2024

The UK car finance industry is currently facing a significant challenge as the Financial Conduct Authority (FCA) investigates past lending practices. A Unified Approach to the UK Car Finance Scandal The UK car finance mis-selling scandal presents a significant challenge for the industry.

Finance 52

Finance Compliance Data Entry AI 52

Callminer

NOVEMBER 7, 2017

million energy customers in the UK switch their provider, with 600,000 of them switching in October alone. This year has seen more than 4.5

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CX Network

JANUARY 29, 2024

The UK division of the world’s largest cruise line is using generative AI to enhance its service capabilities in 2024

AI 62

AI Omnichannel 62

The Customer Service Blog

MAY 15, 2023

People in the UK lost an incredible £1.2 This is according to the banking industry group UK Finance. UK Finance say that these losses were not always reimbursed and they have urged companies to "share the burden" of covering costs. Fraud is now the most common crime in the UK, with one in 15 people falling victim.

Finance 52

Finance Government Artificial Intelligence Legal 52

The Customer Service Blog

AUGUST 3, 2022

The UK Customer Satisfaction Awards are the UK's most prestigious awards in the area of British customer service. The Awards are run by The Institute of Customer Service. The Awards recognise organisations and individuals that have implemented successful customer service strategies.

Customer Satisfaction 73

Customer Satisfaction B2C B2B Innovation 73

Callminer

SEPTEMBER 4, 2017

With the introduction of the Open Water initiative in April 2017, UK water suppliers are facing new competition for business customers.

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Beyond Philosophy

DECEMBER 19, 2017

Every time I go back to the UK I feel like I took a step back in time. The Customer Experiences I have in the UK are not as good as I have in the USA, now there is evidence to back this up. Per the 8th annual “ Customer Experience Excellence Study” published by KPMG Nunwood, shows that Customer Experience in the UK is lagging.

CX 153

CX Start-ups Education Customer Experience 153

Lightico

JUNE 22, 2022

The legal and technical framework for adopting eSignatures in the UK has been in place for a while. The other is that UK citizens should be encouraged to adopt a digital identity. While the UK doesn’t offer national ID cards, it can still be done. Additional UK eSignature Recommendations.

Government 52

Government Legal Start-ups Sales 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026. What is IP PBX Software?

Contact Center 52

Contact Center CRM Construction Manufacturing 52

MyCustomer Experience

OCTOBER 18, 2023

Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes. 18th Oct 2023 By Ed Creasey Director of Pre-Sales International

Artificial Intelligence 52

Artificial Intelligence AI Sales 52

The Customer Service Blog

AUGUST 29, 2021

As the hospitality industry tries to make up for the financial losses of the last 18 months, the brilliant investigative reporter Mobeen Azhar explores the concept of ‘staycations’ (the term referring to British people having vacations in the UK, rather than going abroad).

Hospitality 64

Hospitality Hospitality Customer Service Customer Satisfaction 64

Beyond Philosophy

SEPTEMBER 19, 2019

Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 Causon also spoke to us about their recent research published in their UK Customer Satisfaction Index Report. The post Customer Satisfaction is Declining in the UK.

Customer Satisfaction 113

Customer Satisfaction Customer Experience Customer Service Retail 113

MyCustomer Experience

SEPTEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Sep 2023 By Rhys Fisher Deputy Editor

CX 75

CX Customer Experience 75

ProProfs

JANUARY 24, 2013

Life in the UK. The Life in the UK test is taken by migrants wanting to settle permanently in the UK who already speak English to a sufficient standard – and meet our stricter rules for permanent migration. media-centre/news/life-in-the-uk. media-centre/news/life-in-the-uk. 10 Questions.

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SugarCRM

FEBRUARY 15, 2024

The past few years have proven to be a major crucible for manufacturers worldwide, and the UK has not been exempt from these challenges. Investing in Their Product Portfolio and Optimising Current Processes The top growth initiative identified by UK manufacturers is the expansion of their product portfolios.

Manufacturing 26

Manufacturing CRM Artificial Intelligence AI 26

TeamSupport

SEPTEMBER 27, 2019

For many companies based in the United States, a large percentage of their new international customers are from the United Kingdom (aka “the UK”). Made up of four countries – England, Scotland, Wales, and Northern Ireland – the UK may share a common language with the US, but there are some notable cultural differences.

B2B 56

B2B Innovation Start-ups Technology 56

Lightico

MAY 4, 2022

On June 13th, 2022 Ofcom will be passing a new ruling governing UK telco contracts. The Ofcom ruling required UK telcos to replace verbal agent scripts with a written Contract Information and Contract Summary. How Can UK Telcos Harness Technology to Stay Compliant and Efficient?

Compliance 52

Compliance Legal Sales Government 52

Callminer

JUNE 16, 2022

After two years, we were back in person at the end of May for our fourth LISTEN UK user conference! Read this blog to learn more about the 2022 LISTEN Award winners and their achievements.

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Adrian Swinscoe

NOVEMBER 26, 2022

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]. The post If more is not done to protect agents, customer service standards will fall first appeared on Adrian Swinscoe.

Customer Service 246

Customer Service 246

Adrian Swinscoe

OCTOBER 10, 2022

This is a guest post from Julie Mcintosh, Chief Culture Officer at Kura, the largest independent outsourcer in the UK. The mental well-being of your employees […]. The post Contact centres: How to look after your employee’s mental health first appeared on Adrian Swinscoe.

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MyCustomer Experience

NOVEMBER 1, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 1st Nov 2023 By Rhys Fisher Deputy Editor

CX 52

CX Customer Experience 52

Customer Think

AUGUST 30, 2023

Introduction to the Call Abandonment and Misrouting Problem We’ve all been there — stuck on a phone call with an automated service, unable to reach the right department, or worse, giving up on the call out of sheer frustration. According to a recent joint study by Teneo.ai and ContactBabel, these common customer pain points result […]

Contact Center 110

Contact Center 110

Adrian Swinscoe

AUGUST 2, 2022

June 2022 saw the launch of the four-day working week pilot in the UK, in which 3,000 […]. This is a guest post from the folks over at ActiveOps. The post How insights transform operational decisions ensuring the success of the four-day week first appeared on Adrian Swinscoe.

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Adrian Swinscoe

APRIL 1, 2022

This is a guest post from Julie Mcintosh, Chief Culture Officer at Kura, the largest independent outsourcer in the UK. Employee mental health is in the […]. The post Expert tips on looking after the mental health of your contact centre employees first appeared on Adrian Swinscoe.

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MyCustomer Experience

JULY 19, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 19th Jul 2023 By Rhys Fisher Deputy Editor

CX 52

CX Customer Experience 52

Customer Think

OCTOBER 29, 2021

With drivers queued up for hours waiting for petrol and station after station simply out of fuel, Britain’s fuel shortage is making headlines. But this time, the issue isn’t a global pandemic or foreign political unrest that has caused some petrol stations to introduce a £30 cap on the amount of petrol people can buy. […].

Technology 115

Technology Technology 115

MyCustomer Experience

JANUARY 24, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 24th Jan 2023 By Rhys Fisher Staff Writer

CX 52

CX Customer Experience 52

MyCustomer Experience

DECEMBER 21, 2021

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 21st Dec 2021. By Rhys Fisher Editorial Assistant.

CX 81

CX Customer Experience 81

The Customer Service Blog

JANUARY 4, 2024

The event is the biggest forum for customer service thought leadership and best practice in the UK. The Institute of Customer Service will be holding their Annual Conference on 12th March 2024 at the London Hilton Hotel on Park Lane. The event is open to members and non-members.

Customer Service 79

Customer Service Customer Satisfaction AI 79

MyCustomer Experience

FEBRUARY 7, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 8th Feb 2022. By Rhys Fisher Editorial Assistant.

CX 75

CX Customer Experience 75

Lumoa

OCTOBER 26, 2022

Future of Customer Contact Conference | February, 9 | London, UK. CX BFSI UK Exchange | February, 21-22 | London, UK. The Customer Conference | March, 1 | London, UK. Annual Conference 2023: Operating in the New Service Nation | March, 7 | London, UK. Customer Contact Week Europe Exchange | March, 7-8 | London, UK.

Customer Experience 94

Customer Experience Contact Center Innovation CX 94

Confirmit

SEPTEMBER 12, 2019

I’m pleased to say that I have been selected as a judge for the UK Customer Experience Awards 2019 in the Use of Insight and Feedback category. It provides a chance to hear inspiring presentations from some of the UK’s top companies, assess their entries and (hopefully!)

CX 40

CX Sports Voice of the Customer Customer Experience 40

MyCustomer Experience

APRIL 28, 2022

UThe average retail investor often doesn’t know how their funds are connected to the underlying economic activity that they finance. 28th Apr 2022. By Forrester Independent research and advisory firm.

Finance 52

Finance Retail 52

The Customer Service Blog

OCTOBER 25, 2023

This includes around 55,000 people in the UK and around 86,000 people in the USA. In fact we now have more readers in the USA than any other country, including the UK where we are based. This month, The Customer Service Blog hit the amazing milestone of 300,000 readers!

Customer Service 75

Customer Service 75

Steven Van Belleghem

NOVEMBER 16, 2021

The main reasons for choosing a brand and those for staying and being loyal were not the same within the US and the UK. In the UK, the top 3 reasons to choose a brand are the value for money it gives, the quality of the products or service and their ease of use. They are proud to be associated with the brand.

Customer Loyalty 104

Customer Loyalty NPS Retail 104

Intercom

NOVEMBER 16, 2023

Customer satisfaction scores in the UK have taken the biggest hit since 2015. That is the sobering picture of the state of customer service in the UK as of July 2023. That is the sobering picture of the state of customer service in the UK as of July 2023. Jo, thank you so much for joining me today. Jo Causon: Thank you, Liam.

Customer Satisfaction 101

Customer Satisfaction Start-ups Customer Service Finance 101