Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees are given flexibility to work in a way that suits their needs while solving complex, interesting challenges. . Sprinklr is a place that encourages bold thinking, career growth, and learning.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Sprinklr

JULY 29, 2021

Unified customer view across channels : Centralize customer feedback and data across channels, including offline data from brand surveys. Product and brand performance: Identify top and low performing sub-brands/products/SKUs based on key product metrics.

CXM 111

CXM Manufacturing Social Media Social Listening 111

Sprinklr

JULY 15, 2021

We are very excited to begin building the next chapter in our growth story — focusing on the happiness of our customers and employees, and delivering unified customer experience management (Unified-CXM) solutions that the world needs now! As our founder and CEO Ragy Thomas says, “The best is yet to come.”

CXM 96

CXM Customer Experience Management Customer Experience 96

Sprinklr

SEPTEMBER 9, 2021

Lay the foundation for a unified customer experience across your digital ecosystem. Otherwise, you’re just creating another business and data silo that impedes a unified customer experience. Analyze trends to identify potential problems or areas to improve messaging or products. Protect your overall brand health and safety.

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

SEPTEMBER 20, 2021

Bring complaints management into your unified customer experience. Check out what today’s complaints and escalation management systems look like when reimagined from the digital perspective as part of a unified customer experience (Unified-CXM) platform.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Sprinklr

SEPTEMBER 16, 2021

Unified customer experience. Dashboards give you a unified view of social media channels and allows you to provide detailed reports to stakeholders across the business. Modern Research Lite is part of Sprinklr’s unified customer experience management (Unified-CXM) platform for modern enterprises.

Social Listening 87

Social Listening Social Media CXM AI 87

Sprinklr

OCTOBER 12, 2021

The most effective accelerator for a robust digital marketing strategy is ensuring all teams have the ability to get the most out of their customer experience management (CXM) platform , while addressing governance and looking at broader opportunities to leverage data from across the organization.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

The most effective accelerator for a robust digital marketing strategy is ensuring all teams have the ability to get the most out of their customer experience management (CXM) platform , while addressing governance and looking at broader opportunities to leverage data from across the organization.

CXM 65

CXM Social Media Social Listening Retail 65

ClearAction

JUNE 25, 2023

Imagine how unified and rapid change would occur when these purposes are expressed in “experience annuities” (freeing up the wasteful costs of poor experience toward re-allocation of those resources to higher value opportunities for all). It’s a CXM system connected with business results. I love it.

CXM 62

CXM Touchpoint Start-ups CX 62

Sprinklr

AUGUST 10, 2021

Shrenik Jain is a Senior Director of Product Management at Sprinklr who drives AI innovations for Modern Care, the customer service solution in Sprinklr’s Unified-CXM platform. Learn more about what we’ve done so far to help agents with creative use of AI.

AI 98

AI CXM Contact Center Customer Satisfaction 98

Sprinklr

AUGUST 24, 2021

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. It’s time to redefine the process, the technology, and the medium while harnessing smart AI-driven technology to get a competitive edge.

Social Media 111

Social Media Social Listening CXM Compliance 111

Intercom, Inc.

SEPTEMBER 15, 2021

They felt like they needed some help in defining the space they were trying to capture, and the more we talked about it, the more we realized that they were the only ones who were unifying all of these measurement systems in one place and using the data across all those silos. Nobody else was doing that.

Sports 205

Sports Start-ups CXM Innovation 205

Sprinklr

SEPTEMBER 27, 2021

Much like Salesforce did with CRM, Workday with HCM, and ServiceNow with SCM — Sprinklr is quickly becoming the de-facto platform for Unified-CXM. . “Sprinklr is pioneering a new and exciting software category. Those types of companies don’t come around often, which makes Sprinklr and its unparalleled technology so unique.

CXM 83

CXM CRM Sales Innovation 83

Sprinklr

JUNE 25, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. That led her to take on a variety of administrative roles—including at Sprinklr, the leader in unified customer experience management (Unified-CXM) software.

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

Sprinklr

SEPTEMBER 8, 2021

That’s why unified is better than integrated. Unified-CXM breaks down silos and provides a single view of your customers, enabling you to identify customer issues, and take appropriate action. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 52

CXM 52

Sprinklr

OCTOBER 14, 2021

Brands that don’t take a unified approach to social listening face many common barriers to new value: Low visibility into the marketplace. Without a unified view, data may be interpreted differently by users throughout your environment. This means you’ll be behind the curve on rapidly changing customer expectations. Poor collaboration.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. To lead a new category — unified customer experience management ( Unified-CXM ) — representing one of the single-most strategic investments for the modern enterprise. Unified-CXM: An Inevitable New Category of Enterprise Software.

CXM 98

CXM Government Start-ups Customer Experience Management 98

Sprinklr

OCTOBER 7, 2021

You can be more efficient by monitoring, measuring, and marketing in a single, unified customer experience management (Unified-CXM) platform. Modern Research Lite is part of Sprinklr’s unified customer experience management (Unified-CXM) platform for modern enterprises. Sprinklr Modern Research Lite.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

AUGUST 26, 2021

One of the critical metrics Randy touched on in discussing DISH Network’s approach to omnichannel was Customer Experience Minutes (CXM). CXM can be defined as the total time a customer spends with any agent on any channel within a 7-day period. Finding unified measurements that work across channels.

Omnichannel 98

Omnichannel CXM Net Promoter Score Artificial Intelligence 98

SurveySensum

JULY 2, 2023

NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. Its unified dashboard provides a summary of all crucial user behavior metrics. Pricing Nicereply doesn’t offer a free version but provides a 14-day trial for all its paid plans.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Zendesk

APRIL 9, 2021

One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management. CXM is a company’s system for tracking, overseeing, and influencing every physical and digital touchpoint for customer interactions. With CXM, the company’s interests may initially be at odds with the customer’s.

CX 98

CX CXM Omnichannel Touchpoint 98

Sprinklr

OCTOBER 20, 2021

Forrester defines social suites as “multiple social tech capabilities into a single unified platform, such as social listening, customer response, organic publishing, advertising, influencer marketing, employee advocacy, ratings and reviews management, user-generated content management, and/or social communities.?”. Fewer silos and dead ends.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 13, 2021

Unified publishing capabilities: The ability to publish content seamlessly across the channels that matter most to customers and adjusted for local preferences. Here are a few features you can leverage: Unified Inbox: Help your teams find and respond to messages coming from different social channels, in one place. Enable your teams.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

AUGUST 6, 2021

Omni-channel marketing strategies, meanwhile, build multi-channel campaigns into a more seamless, sophisticated, and unified customer experience that are designed to work together — not apart. Here are the fundamental steps to building your omni-channel marketing strategy: Build, implement, and manage a unified vision.

CXM 144

CXM Compliance Social Media AI 144

Sprinklr

AUGUST 6, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. You’ll hear examples of how leading brands have implemented mass 1:1 marketing, and learn the steps you can take to copy their success. Watch the webinar here: How the World’s Greatest Brands to Mass 1:1 Marketing.

CXM 143

CXM 143

ClearAction

MAY 31, 2015

Since customers are the source of everyone’s budgets, paychecks, and meaningful work, customer experience is the magic potion that provides common ground, shared vision, and a unifying force. Coordination among managers of various customer experience efforts is one of six success factors identified by the ClearAction CXM Best Practices Study.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

Callminer

FEBRUARY 23, 2021

” – Julien Rio, The 6 Top Customer Experience Trends in 2021 , CXM; Twitter: @TheCXMagazine. Omnichannel analytics will be used to unify and improve CX. This means using open technologies to be agile according to constraints and integrate the innovations of tomorrow.”

Technology 376

Technology Technology E-commerce Contact Center 376

Sprinklr

AUGUST 25, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. In today’s summer flashback episode I go back to my P&G days to regale you with a story about marketing recommendations, and the gift of honest, unfiltered feedback.

CXM 98

CXM CX 98

Sprinklr

AUGUST 4, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. Rob Harles is the Global Lead for Modern & Emerging Channels for Accenture Interactive. You can find him on LinkedIn or Twitter.

CXM 98

CXM Technology Technology 98

Sprinklr

JULY 30, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. In this CX Network Live webinar, Georgina Wilczek and I talk about how to have meaningful conversations with your customers, and why great customer service must integrate all communication channels.

Contact Center 98

Contact Center CXM CX Customer Service 98

Sprinklr

AUGUST 9, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. In this Adweek webinar, Danny Wright and I talk about the three fundamental shifts that are transforming customer expectations, and the steps you can take to make your customers happier. Find him on LinkedIn.

CXM 97

CXM Customer Experience Customer Expectations 97

Sprinklr

JULY 23, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. On today’s episode, Dennis Mathew and I talk about how to create genuine, authentic social selling relationships that will actually benefit your customers — and you. Dennis Mathew is a social media and marketing consultant.

CXM 98

CXM Social Media 98

Sprinklr

JULY 27, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. An experience where we’re known, valued, and appreciated. Is that too much to ask? spoiler alert: no). Today we’re talking about the Apple Store.

CXM 98

CXM Retail 98

Sprinklr

AUGUST 2, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. Rob Harles is the Global Lead for Modern & Emerging Channels for Accenture Interactive. You can find him on LinkedIn or Twitter.

CXM 97

CXM Customer Experience 97

Sprinklr

OCTOBER 8, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. Yes, comedians. They happen to be brilliant communicators who have mastered the art of conversational marketing (whether they know it or not).

CXM 91

CXM 91

Sprinklr

OCTOBER 11, 2021

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. But it doesn’t have to be that way… and shouldn’t be that way. I call this “marketing amnesia,” and today’s episode we’re going to talk about the causes, and the cure.

CXM 90

CXM 90