Steven Van Belleghem

SEPTEMBER 23, 2020

But when I talk to B2B companies about the matter, the response I receive more often than anything else something is along the lines of “We know Steven, but it’s a lot easier for B2C companies to focus on this experience than for us.” Check my book trailer If you’re not familiar enough with these 3 strategies.

B2B 98

B2B Customer Experience Construction E-commerce 98

Execs In The Know

FEBRUARY 16, 2023

Simulation training is quickly becoming the gold standard for organizations of all sizes and industries that want to increase agent confidence and performance. Sallie Mae , another world-class organization, deployed Zenarate’s simulation training solution to scale soft skills and best practices across their organization.

AI 52

AI Scorecard Contact Center Compliance 52

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customer retention is the lifeblood of the SaaS and subscription industry. That is not entirely true. You just have to adapt them to today’s sensitivities. How to Encourage Renewals.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

SugarCRM

NOVEMBER 22, 2021

The concepts of “try before you buy”, open-source, and Software as a Service (SaaS) were gaining ground as enterprise software fell flat with empty promises during the dot-com bubble burst. Working for my father had put me in the software industry at a very young age when many people didn’t even know it existed.

CRM 26

CRM Start-ups Sales CX 26

Qualtrics

SEPTEMBER 4, 2020

Trillions of dollars are being spent on digital transformation efforts across all industries. And breakthrough technologies such as Artificial Intelligence (AI), the Internet of Things (IoT) and Cloud computing have the potential to redefine what’s possible for modern-day enterprises. Want to hear more? Today, nearly 4.5

Artificial Intelligence 26

Artificial Intelligence Innovation Start-ups Finance 26

Intercom, Inc.

JANUARY 24, 2019

Knowing when it’s time to become a platform is a delicate thing, as Mike Kreaden , Managing Director of Salesforce Incubator, discovered. Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Short on time?

Machine Learning 151

Machine Learning AI Innovation Start-ups 151

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

SEPTEMBER 6, 2023

But they’ve traditionally pieced together solutions, finding workarounds to offer an omnichannel-light experience. At the last count, there were 10 channels, including websites, apps, B2B marketplaces and social media, as well as relatively newer touchpoints like smart devices, augmented reality / virtual reality and IoT.

Omnichannel 52

Omnichannel B2B Technology Technology 52

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Share Your Problems and Solutions. You can group together customers of similar size, relative value, industry, region, product awareness, or license evaluation. Get as Granular as You Need.

B2B 71

B2B Start-ups Customer Experience Sales 71

Totango

MARCH 29, 2022

Totango is a goals-based platform that includes solutions like a customer success platform, customer journey templates that uncover opportun ities in your customer lifecycles, cross-team collaboration, an intelligent customer data platform (CDP) and more.

NPS 95

NPS Customer Satisfaction Sales Touchpoint 95

Intercom, Inc.

JULY 14, 2022

?. Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. After working for GETF, a nonprofit focused on building public-private partnerships to expand access to clean drinking water in Africa and South Asia, James became interested in the business side of things.

Sales 118

Sales Start-ups Innovation Technology 118

SurveySensum

OCTOBER 26, 2022

Benefits of using online survey tools. The more you use an online survey tool, the more you’ll have to pay. And with plenty of online survey tools, choosing the right platform can be a real challenge. . Easy to use. They need to know everything their customers feel about their products, services, support, etc. .

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. They include: Close.io What follows is a lightly edited transcript of the episode.

Sales 165

Sales Start-ups CRM Engineering 165

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

B2B 182

B2B Sales Start-ups B2C 182