podcasts implementing-cx-at-a-global-organization 
ECXO
JUNE 12, 2024
She currently works as a Customer Experience Specialist at Hiab, a global leader in on-road load handling solutions. In her role, Irina is responsible for customer experience strategic planning and development, aiming at enabling data-driven decision making and action planning in the area of CX.
Customer Bliss
DECEMBER 14, 2018
This is such a multi-faceted interview because CX for Microsoft involves numerous partners and employees that span the world, so not only do we discuss CX at a local level, but we talk about how to make an impact with teams that operate in different cultures and speak different languages. Implementing CX Beyond the Local Level .
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Beyond Philosophy
AUGUST 16, 2018
However, unless you take all the theory and the work you built around it and implement it, it is entirely useless. Today, I present six critical questions you need to ask when implementing Customer Experience theory in your Customer Experience reality. The concept of implementing the plans you make from theory is significant to me.
SurveySensum
JULY 14, 2020
Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].
Beyond Philosophy
MAY 17, 2019
As a global customer experience consultant for nearly two decades, I have never heard a customer say, “Gee! Every organization needs to find their moments of resistance in a Customer Experience and fix them—before the competition beats them to it. <!–more–> Organizations already know friction is a problem.
Beyond Philosophy
SEPTEMBER 6, 2019
Most people jump straight to tactics and implementation, because it is the concrete stuff, the stuff that we can start doing now. Customer Experience Strategy was the subject of a recent podcast. How do you implement it? . There is a difference between strategy and tactics when you’re trying to solve a business problem.
Beyond Philosophy
JUNE 21, 2019
Journey mapping is how organizations look at the customer journey, or the steps a customer would take from the beginning to the end in their experience. We discuss how to undertake customer Journey Mapping using Behavioral Science in this episode of The Intuitive Customer Podcast. Customer Journey Mapping Using Behavioral Science.
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