Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Intercom, Inc.

JANUARY 11, 2022

Our product teams are creating groundbreaking, innovative new features and products that will empower marketing, sales, and support leaders to embrace the changing world of customer communication, and we can’t wait to tell you all about it. . Making the most of this opportunity requires the tools of tomorrow. What to expect .

Innovation 209

Innovation Sales Customer Relationship 209

Intercom, Inc.

NOVEMBER 17, 2021

Want to see these features in action? Make it easier to self-serve with Articles in the Messenger. Can we set up our Messenger so that when people have a question and they click on the search bar, they can see our different collection of Articles? With an expanded window, it’s easier than ever to read articles in the Messenger.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

Intercom, Inc.

MARCH 26, 2018

If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. Help articles can quickly become unhelpful, and even misleading, if you don’t review them often enough. Managing help articles is a process of constant prioritization.

Education 190

Education Start-ups 190

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. In a world of infinite possibilities, we have a finite amount of time and resources.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

Intercom, Inc.

APRIL 4, 2022

As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. Businesses can now add Ukrainian as a language in customer-facing experiences, including the Messenger , Articles , and Resolution Bot , making it easier to communicate with people in the Ukraine.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Help Scout

AUGUST 22, 2023

Learn more about how to use this new feature. Read the full article Advanced permissions are coming to Help Scout Plus and Company plan customers.

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Intercom

NOVEMBER 16, 2023

However, when a company’s help center doesn’t work as part of a support team’s range of channels, or the wider company brand, it can affect your support articles’ discoverability, accessibility, and usability – and, as a result, your customer experience. Here are some of the highlights.

AI 87

AI Engineering Start-ups Customer Service 87

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! Lumoa Product News for January 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started!

AI 83

AI Start-ups 83

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Sears and Roebuck catalog featured pre-fabricated homes between 1908 and 1940. Varying feature capabilities across separate systems. One modular system to power all features.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Intercom, Inc.

MARCH 7, 2022

That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. Maintain content uptime with articles versioning. You can now create a draft version of a published article and view past versions of an Article with our latest release.

Customer Experience 104

Customer Experience Start-ups Customer Relationship Customer Expectations 104

Customer Service Life

FEBRUARY 10, 2020

2019 was a great year and as we’ve done in the past, I want to take a few moments to share some articles and accolades we’ve been a part of. This article features incredible contributions from the CX Accelerator community. Without spoiling the entire article, Captain America ended up getting the job.

Customer Service 149

Customer Service Contact Center AI Customer Loyalty 149

Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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Shep Hyken

JULY 23, 2021

This week we feature an article by Ehsan Memari, a blogger for SkyPrep. These interactive features provide a forum for employees to discuss requirements, work schedules, and other project needs. . Many LMS also offers features that support simulations and on-the-job training situations.

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Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Want to see these features in action? Register for our Built for you webinar today, February 10, at 6pm GMT.

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

Intercom, Inc.

AUGUST 25, 2021

We’ve also been hard at work adding additional customer engagement features. Want to see these features in action? We have a wide range of brand new reports and several new reporting features. We’ve introduced new chart types and new reports for Resolution Bot and Macros so you can optimize the performance of both features.

AI 129

AI Start-ups Sales Technology 129

Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Fin engages in natural conversations with customers We have extended GPT-4 with features and safeguards specifically tailored for providing customer support, where trust and reliability are crucial.

AI 126

AI Machine Learning Technology Technology 126

Zendesk

NOVEMBER 9, 2023

This feature can be incredibly helpful for businesses of all sizes, allowing them to scale effortlessly while ensuring customer satisfaction. Just add articles for the most common customer topics, and the bot will automatically use information from the help center articles to answer those questions.

AI 52

AI Customer Service Customer Satisfaction Retail 52

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs.

Outlook 114

Outlook Customer Satisfaction Customer Feedback Gaming 114

Zendesk

AUGUST 9, 2023

As Pace describes it, when he delved into the FAQ section of VirginPulse’s site, he saw about 350 articles, and those were “really outdated.” He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Lumoa

APRIL 28, 2024

In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom

APRIL 10, 2024

Here are just some of the ways Fin AI Copilot will change the game for support agents and leaders: The best answers from conversation history This cutting-edge new feature is the only AI assistant that can generate answers using your agents’ past conversations. Soon, you’ll never have to answer the same customer question twice.

AI 69

AI Innovation Customer Service Gaming 69

The Customer Service Blog

JANUARY 4, 2024

To see hundreds more articles click here to visit our archive The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence. Click here for more details about the event and to book your tickets.

Customer Service 79

Customer Service Customer Satisfaction AI 79

Intercom, Inc.

MAY 25, 2022

“We support 100% retention to give engineers all the data they need as we build out new features or debug production issues”. Crucially, for the most valuable transactions, we support 100% retention to give engineers all the data they need as we build out new features or debug production issues.

Engineering 252

Engineering Technology Technology Customer Experience 252

Totango

DECEMBER 20, 2023

Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. Workflows and automation : Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes.

Business Operations 110

Business Operations Customer Satisfaction Sales Customer Service 110

Intercom, Inc.

MARCH 16, 2021

Surfaces top feature requests and product pain points to our Product team so they can fix mission-critical issues and create a more customer-centric roadmap. Educate customers on new features. For example, you can automatically send a message to customers once they add your new feature and prompt them to check out your FAQs.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Totango

NOVEMBER 14, 2023

” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. Lastly, and equally important, the Drive Community Engagement SuccessBLOC includes valuable features for your business to measure and celebrate community wins.

Customer Relationship 96

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 96

The DiJulius Group

APRIL 8, 2020

1. Feature Story What Will Be Your Quarantine Narrative? Read Full Article. By John DiJulius, Chief Revolution Officer Yes, we are currently living in unprecedented times, what also is true is in historical context how we reference our lives will never be the same.

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Intercom, Inc.

JULY 1, 2020

After all, your team is closest to your customers and is intimately familiar with their deepest issues, common questions, and feature requests. Conversations closed by articles. If someone reads one of our help center articles they’ll be prompted to let us know whether it answered their question. Customer retention.

Education 239

Education Sales Customer Retention Customer Loyalty 239

Execs In The Know

APRIL 14, 2024

Lovevery , the acclaimed subscription-based early learning brand, is featured in an interview with Emily Sarver, the Vice President of Customer Experience. A People-First Mentality In the full article, Emily shares the foundational principles that guide Lovevery’s customer experience strategy.

Customer Experience 52

Customer Experience Manufacturing Innovation Education 52

Help Scout

JANUARY 31, 2024

AI features, updated Shopify integration, new Instagram channel integration, and more. Read the full article Introducing the newest updates to the Help Scout platform!

AI 44

AI 44

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . Look for these exciting features and more in 2022: Campaign engagement reporting. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Gaming 96

Gaming Innovation Start-ups 96

Help Scout

SEPTEMBER 12, 2023

Learn how Help Scout's newest AI feature can help teams write better, faster responses. Read the full article AI won't replace teams that talk with customers every day, it'll make their jobs easier.

AI 60

AI 60

TeamSupport

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Gaming 52

Gaming Sales Customer Service Customer Experience 52

Help Scout

AUGUST 22, 2023

Regular update announcing new Help Scout features and product improvements. Read the full article

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