SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Sprinklr

OCTOBER 20, 2021

Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SugarCRM

MAY 14, 2021

Through an innovative approach to content and new tools and systems marketing streamlined the process. Here’s how you can continually innovate in your marketing role today. In general terms, this means marketing needs to deliver content packed with actionable insights and tips. Put Effort into Diverse Content.

Social Media 29

Social Media Education B2C Engineering 29

CX Journey

FEBRUARY 5, 2015

For the long term win, Customer Experience Management needs to be a continuous process of collecting - and acting on - customer insights. It needs to be a comprehensive strategy with engineering, analytics, sales, marketing, and all job functions sharing the same appreciation for the customer and aligned with the same objectives. #2

CX 71

CX Engineering Retail Actionable Insights 71

Intercom, Inc.

MARCH 18, 2021

I work with a cross-functional team that includes product managers, engineers, and also partners from research and analytics on different customer problems like conversation topics. Custom reports are another tool in your toolbox that you can use to get more insight. Finding actionable insights with conversation topics.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

SugarCRM

AUGUST 31, 2020

Businesses strive to become more agile, quick to address opportunities, and implement innovative technologies at a faster pace than ever before. The time-aware CX platform is an innovative approach to tracking, analyzing, and engineering great customer experiences. A time-aware CX platform, enhanced by Sugar Discover.

CX 29

CX Innovation Construction Compliance 29

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Finally, use the data you’ve collected and analyzed to improve your customer service action plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Ray for insights into new market research trends. ( @RayPoynter ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SugarCRM

NOVEMBER 19, 2019

Most businesses focus highly on marketing and look for innovative ways to increase ROI through marketing automation platforms. Moreover, you can also get actionable insights regarding your prospects’ interaction with your website and streamline account engagement. Optimized for Search Engines.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

Qualtrics

DECEMBER 7, 2020

Feedback from surveys and listening channels can automatically feed into AI-powered analytics engines and produce results, in real-time, on dashboards. Step 9 Turn your insights into action. Insights are one thing, but they’re worth very little unless they inform immediate, positive action. Instant Download.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49