Callminer

FEBRUARY 19, 2020

From actively keeping track of shifts in the industry’s technological standards and accommodating economic imperatives to handling other critical processes within the realm of human resources , there are enough potential challenges to tackle in typical call center operations to keep entire management teams reasonably busy year-round.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Execs In The Know

APRIL 10, 2024

Furthermore, it introduces the transformative impact of artificial intelligence (AI) and technology in elevating customer experience strategies, making it an invaluable read for brands looking to foster stronger relationships and drive success. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. It’s a strategy that many companies have used for years to understand and prioritize customer needs.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Comm100

APRIL 2, 2024

This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys. An accessible feedback system encourages more customers to share their experiences, providing valuable insights for improvements.

Customer Satisfaction 95

Customer Satisfaction CRM Actionable Insights Social Media 95

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Step 2: Understand intent to create quick and actionable insights. From marketing to product development, customer feedback about your products is the lifeblood of your brand.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Intercom, Inc.

JUNE 14, 2022

Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs. A CRM platform benefits your brand by allowing you to deliver service and value to customers as they connect with you in your store, on your website, over the phone, or via social media.

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

Zendesk

NOVEMBER 1, 2021

Consumers today are interacting with brands via various touchpoints—social media, chat, phone, in-store, and so on. Look for a CRM that tracks customer interactions at every touchpoint, whether that’s a social media message or a one-hour phone call with the support team. Invest in a good CRM. Provide valuable reports.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics. HoduSoft’s Participation: What to Expect? And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Customer Experience 83

Customer Experience ML Social Media CX 83

Hodusoft

APRIL 14, 2022

Consequently, the customer service and contact centers are evolving rapidly with the latest technologies– cloud, artificial intelligence, and business intelligence platforms to facilitate businesses with a better understanding of the customer service experience. Data-driven insights to understand customer experience outcomes.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Personalization at Scale : This technology enables you to treat each customer as an individual, offering personalized experiences that resonate and build loyalty. Social Media Insights : Keep an eye on social media channels for both positive and negative mentions.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Hodusoft

SEPTEMBER 18, 2023

With the advancements in technology, the industry expanded towards more complex processes like finance and accounting, IT services, and human resources. About the 12th BPO Innovation Summit At the 12th BPO Innovation Summit, participants can expect to gain fruitful insights into how technology is reforming the BPO industry.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Callminer

FEBRUARY 27, 2019

Implement the technology possible to listen to your customers in real-time. Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Focus on gathering ‘actionable insights.’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. You’re already collecting masses of data to give you actionable real-time insights. Technology in itself doesn’t make the difference.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

DECEMBER 11, 2023

Finally, through a social media referral, she snagged the heels at a WHOPPING 25% DISCOUNT compared to the price listed on the brand’s website. Instead, they effortlessly transition between mobile apps, desktop searches, social media, and even in-store visits. So, one day I observed the master at work.

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

AUGUST 1, 2023

Ensuring Seamless Customer Experiences Across All Touchpoints Brands need to focus on providing a seamless experience across all multiple touchpoints, including brick-and-mortar stores, online channels, and social media. Customers are increasingly turning to social channels to discover products, read reviews, and make purchases.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. They are now struggling with the funds, technology, and resources to drive a successful digital CX transformation.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Fonolo

MAY 24, 2018

The functionality and technology is more advanced than ever before. Let’s face it: Customers are everywhere: mobile, social media, live chat, on the phone, and they often use multiple platforms to resolve a single issue. Interact with customers on social media (what piques their interest?). How can this be done?

Social Media 87

Social Media Contact Center Actionable Insights Customer Survey 87

Helpt

FEBRUARY 14, 2024

This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. The Process of DDDM Data Collection : Gathering relevant data from diverse sources, including internal databases, social media, and customer feedback.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It covers everything from customer service best practices to the latest technology and tactics for enhancing customer interactions.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. How to Choose the Right Anonymous Feedback Tool?

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Logicalware

MAY 24, 2023

The creation of ACD systems and IVR As technology advanced, contact centres evolved in tandem. Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. The future In a short space of time, Contact Centres have seen a lot of change.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Ameyo Callversations

MARCH 16, 2021

From huge savings on upfront investments in technology and infrastructure to eliminating frequent maintenance expenses, cloud-based contact centers offer numerous business benefits. Benefits of Migrating to a Cloud Contact Center. Faster Deployment and Implementation. 83% of IT leaders say they trust cloud security more than ever.”

Contact Center 98

Contact Center Social Media Compliance Actionable Insights 98

Hodusoft

AUGUST 3, 2022

For instance, an agent is assigned for a specific channel, say, social media. With omnichannel contact software, your business can open up diverse communication channels such as email, social media, messaging, etc. Merging the data, provides more critical insights into customer behavior, pain points, and preferences.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. Capitalize on Social Media — Engage Swiftly and Consistently Leverage the power of social media for personalized engagement. Zappos recognizes the need to humanize interactions to improve customer happiness.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

JUNE 29, 2023

For instance, Amazon shared personalized recommendations with its customers based on their previous choices/orders. Leverage data and technology by using tools like SurveySensum to centralize customer data, launch personalized surveys, and drive conversions through marketing automation. Here’s an example of a personalized WhatsApp survey.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Callminer

FEBRUARY 26, 2019

This technology provides the ability to optimize every type of interaction and create best practices for increased customer satisfaction. For organisations to accurately understand, map and optimize their customer engagement, a comprehensive, automated omni-channel, customer journey analytics platform is required.

Customer Satisfaction 159

Customer Satisfaction Social Media Customer Survey Actionable Insights 159

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development. (If Technology is an enabler; it’s customer-centricity that is the disruptor today.

Technology 48

Technology Technology Manufacturing Transportation 48

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. How do you generate customer insights from voice data? What is voice feedback?

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

Logicalware

OCTOBER 20, 2021

It also prides itself on using the very latest technology and tools to deliver high-quality customer experiences for its diverse clients, including boutique hotels, software-as-a-service providers, global fashion brands and direct-to-consumer retailers. The silo challenge. Several user experience flaws also added to their frustrations.

Social Media 98

Social Media Actionable Insights Start-ups Sales 98

Zendesk

APRIL 3, 2023

This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. They also want to find support on the channels of their choice, whether that’s live chat, social media, the phone, email, visiting a physical store, or sending a text message.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Zendesk

DECEMBER 4, 2020

Reps can spend hours searching for prospects on social media and company websites, and even then, it’s not always easy to find the right contact information for the prospects identified. Gain actionable insights with smart sales reports. Fast-track lead generation with data enrichment.

Sales 98

Sales CRM Actionable Insights Social Media 98

Lumoa

APRIL 4, 2023

Another consideration is how to leverage technology for customer service and support. Image Source Another great example is Hootsuite, a social media management company. We’ll help you get an overview of how your customers experience their journey and receive actionable insights so you can take the critical next steps.

Omnichannel 83

Omnichannel Customer Loyalty Customer Feedback Social Media 83

Execs In The Know

FEBRUARY 9, 2023

You’re likely dealing with multiple types of data: structured, unstructured, front office, back office, marketing systems, interaction systems, social media, and the list goes on. We’ve built a team of data insight experts that have helped businesses across multiple industries solve exactly this challenge, and do it in manageable chunks.

Sports 52

Sports Social Media Actionable Insights Start-ups 52