Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” AI has been quite overhyped in the past. What’s up?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Uniphore

NOVEMBER 19, 2021

They understand the daily interactions that require too much searching for information or too much effort from the individuals involved. The work-from-home (WFH) model is here to stay. With conversational AI, the needs of the agent are met in real-time. The Power of Combining Conversational AI and No Code/ Low Code Technology.

Customer Experience 264

Customer Experience Contact Center AI Technology 264

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

DMG Consulting

NOVEMBER 30, 2023

AI + IA = Great CX By Donna Fluss View this article on the publisher’s website. Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics.

AI 48

AI CX Contact Center Artificial Intelligence 48

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Uniphore

JUNE 9, 2021

With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. Break out of the traditional model with a “joined-up” service that utilizes resources and information from across the entire company.

Contact Center 246

Contact Center Education AI Start-ups 246

Execs In The Know

JANUARY 17, 2024

The landscape is evolving, with customers seeking personalized recommendations , intuitive search capabilities, and intelligent chatbot interactions. Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl.

AI 52

AI Innovation Gaming Social Media 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

AI 52

AI Artificial Intelligence Gaming Technology 52

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

AI 64

AI CX Customer Experience Artificial Intelligence 64

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Intercom, Inc.

AUGUST 25, 2020

And as humans, we carry our hardwired back-and-forth expectations into our interactions with computers. Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design. Deservedly so.

Legal 290

Legal Start-ups Engineering AI 290

Fonolo

NOVEMBER 16, 2023

A well-designed chatbot can be a powerful addition to your call center toolkit. By now, most of us have noticed that there’s a world of difference between a generative language model like ChatGPT, an AI-driven virtual assistant like Amazon’s Alexa, and the simple, self-service chatbots launched on many websites.

Contact Center 75

Contact Center AI Technology Technology 75

DMG Consulting

APRIL 8, 2024

AI-Enabled WFM Promotes Efficiency and Flexibility View this article on the publisher’s website. Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions.

AI 48

AI Contact Center ML Artificial Intelligence 48

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. We designed Little Otter to be a kind of family-first, in-your-home model. You need both automation and human interaction.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Uniphore

OCTOBER 26, 2021

With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Execs In The Know

AUGUST 10, 2021

Perfecting the work-at-home contact center model. A blended model of telework and in-office work expands an organization’s labor pool globally. But to engage the best talent, organizations also must reimagine their workforce and workplace models. Let’s briefly break down each of the three core elements: . Engaging employees.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Lumoa

JULY 17, 2023

Digital transformation has emerged as a critical factor in the evolution of business models, with customer experience at the forefront. If you want to rank high, it’s also a good idea to stay updated on upcoming technologies, such as MUM (Multitask Unified Model). But that’s not all. A great example of this is Sephora.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Zendesk

MARCH 31, 2023

Caffeinated CX Caffeinated CX (Support) is a powerful tool designed to streamline and automate support processes for customer service representatives, saving them valuable time and effort. Utilize cutting-edge AI technology to craft stunning, accurate, and professional responses to queries. Connecting involve.me

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

VOZIQ

JANUARY 1, 2024

Although traditional churn prediction models may be accurate, they often leave businesses in the dark about the reasoning behind their predictions. That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Comm100

FEBRUARY 13, 2023

The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. ChatGPT is a chatbot created by OpenAI that is built on top of a large language model. What distinguishes ChatGPT and similar AI the most from standard chatbots is scale.

Education 78

Education AI Artificial Intelligence Compliance 78

TeamSupport

JANUARY 18, 2024

It's designed to streamline workflows, improve communication, and enhance customer satisfaction. Here are some key advantages: Consolidated Channels: With TeamSupport software, you can manage all your customer interactions from one place. Start your journey towards a sustainable and customer-centric business model today.

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. However, before you can have this AI, you have to know how you want it to respond as “your brand.”. AI Will Change And We Will, Too.

AI 162

AI Innovation Social Media Construction 162

Execs In The Know

FEBRUARY 13, 2023

The buzz about generative AI is everywhere right now. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution. But what makes generative AI different from traditional bots—different enough to create a fundamental change in the way contact centers operate?

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

VOZIQ

NOVEMBER 13, 2022

As the complexity of customer churn grows, retention approaches are also evolving to tackle the churn risk and protect customer revenue—and AI can play an instrumental role in that. In this article, I will look at the five strategic enablers of an AI-powered customer retention transformation. Predictive Modeling.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Zendesk

JANUARY 27, 2023

Quick facts about conversational interfaces: Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. Conversational user interfaces can be built with AI, natural language processing, and large language models for a more immersive experience.

Artificial Intelligence 52

Artificial Intelligence AI Customer Satisfaction Start-ups 52

DMG Consulting

SEPTEMBER 7, 2023

Workforce management solutions were initially designed to forecast the volume of incoming phone calls to help a call center determine the number of staff needed to answer those calls within an established service level. AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions.

CX 48

CX Contact Center Real Estate AI 48

Zendesk

NOVEMBER 14, 2023

Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences. We’re happy to share that our latest AI releases are meant to take the pressure off of IT and HR teams so they’re more productive and engaged.

Innovation 52

Innovation AI Finance Customer Service 52

CommBox

MARCH 26, 2023

ChatGPT’s creator, OpenAI, is already showing off a more advanced GPT-4 model. Meanwhile, big tech players are busy integrating AI into their offerings. Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. And Google has unveiled Bard , a ChatGPT competitor.

CX 52

CX AI Sentiment Analysis Omnichannel 52

Intercom

OCTOBER 4, 2023

But with AI transforming customer service as we know it, how should support leaders adapt their core metrics to get a true measure of success in this new era? Our own Customer Support team is already adjusting the metrics and benchmarks we use to measure success as our AI chatbot, Fin, resolves more and more of our customers’ queries.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Execs In The Know

MARCH 16, 2023

If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care. While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Mark: I think my biggest takeaway is that AI is here.

Contact Center 97

Contact Center Innovation AI Technology 97