Beyond Philosophy

JULY 18, 2020

Business leaders of today have to understand the technology of tomorrow. This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Arizona State University has a similar program.

Customer Experience 49

Customer Experience Education Innovation CX 49

Callminer

DECEMBER 17, 2019

. “60% of agents agree that their company doesn’t always provide the technology that staff needs to address the challenges they face when helping customers. 44% of agents lack the tools that are available to them and 34% believe they don’t have the right customer data available at the time of request.”

Contact Center 207

Contact Center Finance AI Innovation 207

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Customer Experience World – May 15-16, Victoria, London.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. About Execs In The Know. About Genesys. To learn more about Genesys, visit: [link].

CX 45

CX Retail Engineering Technology 45

Execs In The Know

APRIL 14, 2022

The report was released in both print and digital formats, and it is produced in partnership with Inspiro, outsourcing specialists with expertise in combining operational excellence, technology, and insights to deliver award-winning customer experiences.

CX 52

CX Technology Technology Customer Experience 52

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Execs In The Know

APRIL 7, 2022

PHOENIX, ARIZONA, US, April 7, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in Clearwater, Florida (March 28–30, 2022).

CX 40

CX Social Media Touchpoint Technology 40

Steven Van Belleghem

SEPTEMBER 29, 2021

Predicting and managing the supply chain in the most accurate and efficient of manners, became an enormous asset to offer the best customer experience in the COVID-19 era. About five months ago, the companies started working on a pilot program to use Cruise self-driving vehicles for deliveries in Scottsdale in Arizona.

CX 123

CX Healthcare Retail Innovation 123

TeamSupport

JULY 14, 2020

TeamSupport was founded on the belief that customer service does not just come from the customer-facing service department, but rather from the entire company. More importantly it helps teams manage expectations with the customer about where an issue is in the process and when it will get resolved.

B2B 59

B2B Sales Customer Service Customer Relationship 59

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences.

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48

Qualtrics

MAY 19, 2021

Mesa Public Schools is the largest public schools district in Arizona with around 64,000 students. As we move into what Jeff calls ‘student success 2.0’, colleges need to understand every moment along the student journey, measure each interaction, and use the data and insights they gather to drive decisions and actions.

Education 26

Education Scorecard Start-ups Technology 26

Intercom

MAY 4, 2023

And it wasn’t because his widgets were any better than anyone else’s – it was because he realized that providing a great customer experience was not only a differentiator but a vital ingredient for success. I realized that our competitive advantage was the customer experience. I did that. Why were people so loyal?

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Steven Van Belleghem

NOVEMBER 26, 2018

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. Predicting and understanding customer behavior helps to boost the quality of the customer relations. When it comes to customer experience, these new prediction capabilities have a lot to offer.

E-commerce 52

E-commerce Customer Experience Retail Entertainment 52