Shep Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Shep Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Something that intrigued me about this article was the title. by Carl Smith.

Customer Service 129

Customer Service Government CX Start-ups 129

Aquire

SEPTEMBER 23, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? What is a knowledge base article? A knowledge base article is a type of help doc that is designed to either answer frequently asked questions or aid customers with solving problems they commonly run into. Types of knowledge base articles.

Start-ups 99

Start-ups Engineering Social Media Customer Service 99

Help Scout

AUGUST 22, 2023

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece. Read the full article

63

63

Shep Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

Aquire

AUGUST 13, 2021

Have you ever come across a knowledge base article you couldn’t make heads or tails of? How to write a perfect knowledge base article. This doesn’t mean you fill every article with extraneous information. If you’re writing an article about how to train a chatbot, you can assume your readers know what a chatbot is.

Start-ups 98

Start-ups Engineering Sports Social Media 98

Astute

DECEMBER 1, 2020

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time. The post 6 Steps to Building a Better Knowledgebase Article Template appeared first on Astute.

98

98

Shep Hyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. My Comment: Our first entry into this week’s Top Five wasn’t really an article but a white paper.

Customer Service 65

Customer Service Start-ups Retail CX 65

Shep Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back. Here are my top five picks from last week.

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

C3Centricity

JANUARY 3, 2022

Here at C3Centricity, we reviewed and updated many of our cornerstone, evergreen articles, so you may recognise a few of them from last year in this list. The article shows you how to connect with your customers and gather their information. This post has been amongst the top articles on C3Centricity for many years.

Customer Journey Map 62

Customer Journey Map Actionable Insights Innovation 62

Help Scout

AUGUST 22, 2023

Through an improved article composition experience and key performance enhancements, the new Docs editor gives teams the ability to confidently create helpful knowledge base articles with ease. Read the full article

45

45

Shep Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Shep Hyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

Shep Hyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with the idea that often we think we know what our customers want, but what they actually want is different. I love that one!)

Customer Service 86

Customer Service Hospitality Hospitality Customer Loyalty 86

C3Centricity

JANUARY 13, 2021

In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Shep Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Service 81

Customer Service Retail B2C Start-ups 81

Shep Hyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, even if you don’t read the article – and you should – at least check out the quotes. Here are my top five picks from last week.

Customer Service 85

Customer Service Social Media Contact Center Technology 85

Shep Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I can’t think of a better way to start this week’s roundup than with this article that compiled five “Hallmark” type holiday stories.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch. Here are my top five picks from last week. Close enough!).

Net Promoter Score 61

Net Promoter Score Customer Service Hospitality Hospitality 61

Shep Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

E-commerce 57

E-commerce Customer Service Customer Loyalty Touchpoint 57

Shep Hyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start with a very short article from business guru, Seth Godin. Also, this article isn’t just for the B2C world.

Customer Service 74

Customer Service Retail B2B B2C 74

Shep Hyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service. Here are my top five picks from last week.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Shep Hyken

NOVEMBER 22, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience. Here are my top five picks from last week. When he talks, I listen.

Customer Service 81

Customer Service E-commerce Retail CX 81

Shep Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Customer Service 72

Customer Service Customer Loyalty Manufacturing Sales 72

Shep Hyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article. This article features some compelling Harvard Business Review (HBR) information. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service B2C B2B Sales 65

The Customer Service Blog

APRIL 2, 2021

Since this blog began in June 2016, over 300 articles have appeared on the site. Some of our regular readers have recently written to ask which are the most popular articles we have ever published. The following list shows the 10 most read articles on this website. Are your Customers Barnacles or Butterflies?

Customer Service 52

Customer Service 52

Shep Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article looks at three ways COVID-190 changed CX, as the title suggests, forever. Here are my top five picks from last week.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Shep Hyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five with an article about the subscription model. This article has the answer. Sign Me Up!

Customer Service 61

Customer Service Artificial Intelligence AI Sports 61

Shep Hyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service. The article shares the top 30 retailers.

Social Media 74

Social Media Customer Service VOC Retail 74

Shep Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article. The post 5 Top Customer Service Articles of the Week 7-4-2022 appeared first on Shep Hyken.

Artificial Intelligence 65

Artificial Intelligence Customer Service Customer Journey Map AI 65

Customer Think

AUGUST 24, 2021

Marketing Week published an article earlier this month that is sure to provoke a strong response from proponents of account-based marketing. In "Account-based madness: The new craze in B2B," authors Jon Lombardo and Peter Weinberg fire a broads.

B2B 72

B2B 72

Shep Hyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience.

Artificial Intelligence 64

Artificial Intelligence Customer Service Customer Journey Map Entertainment 64

Customer Think

AUGUST 28, 2023

What’s in this article for you? Why corporate overview presentations are a bad, costly habit. Two terrific solutions. One adequate solution, if you can’t let them go! I often hear the question, “How much of our company’s corporate overview should we include in prospect meetings?”

Sales 40

Sales 40

Shep Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I read numerous articles on the topic, so I decided to make customer loyalty the theme. Here are my top five picks from last week.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

Shep Hyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% Tracking Customer Experience?

Customer Service 65

Customer Service Retail CX Start-ups 65

Shep Hyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation. Here are my top five picks from last week.

Customer Service 61

Customer Service E-commerce Customer Loyalty Engineering 61

Shep Hyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. That’s why this article in Travelers Today caught my eye. Here are my top five picks from last week.

Customer Service 61

Customer Service Customer Loyalty Hospitality Hospitality 61