C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. It is “The 7 essentials of Customer Centric Websites.” 9 Essentials of a Customer Centric Website.

Entertainment 83

Entertainment Social Media Real Estate Gaming 83

Beyond Philosophy

JUNE 22, 2016

When you listen to this video, what I find most interesting here is that no matter where the person was from, his or her gender, or whether they were for or against it, nearly all of them talk about things that will be lost if they stay in the EU or leave it. It can help you decide what to offer your long-time, loyal customers to keep them.

Customer Experience 112

Customer Experience 112

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. That’s why, users have started seeking alternatives.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

CX Journey

DECEMBER 21, 2016

Image courtesy of miserablespice I originally wrote today's post for Intradiem; it appeared on their blog on December 16, 2014. There are (at least) five categories in which companies continue to fall down when it comes to the customer experience. Trust me, there are a lot more reasons; I could write a book about all of them.

CX 62

CX Unstructured Data Customer Experience 62

Totango

SEPTEMBER 4, 2020

That is the idea behind tech-touch customer success solutions: thoughtful, relevant, value-driven communication delivered only when it has a positive impact on the customer. When your enterprise starts to fulfill its growth potential, it becomes impossible to greet every customer with one-on-one attention.

Customer Relationship 63

Customer Relationship Start-ups Technology Technology 63

CX Journey

SEPTEMBER 8, 2016

It appeared on their blog on January 7, 2016. Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. Image courtesy of elinor_dear I originally wrote today's post for TandemSeven.

Customer Experience 49

Customer Experience VOE Voice of the Employee Social Media 49

Qualtrics

MAY 1, 2019

In this blog, she looks at how donors can take lessons from the CX world and apply them to their own college programs. Customer experience describes the sum total of someone’s interactions with a brand – from the moment they become aware of the company, to purchasing a product, to post-purchase service.

Close the Loop 39

Close the Loop CX Invoicing Education 39

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. This led to the team missing out on understanding the real issues! What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. In this blog, we will explore the same.

Net Promoter Score 52

Net Promoter Score Customer Service Customer Experience E-commerce 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. But how to do it well often is—especially transformation supporting greater customer-centricity. Digital transformation and customer experience. Learn more.

AI 98

AI Technology Technology Artificial Intelligence 98

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). Why did you give that score? blog linkedin twitter Why? "I

NPS 135

NPS CX Net Promoter Score Close the Loop 135

C3Centricity

JULY 20, 2020

Another recent post of mine concentrated on why companies fail in their adoption of a customer-first strategy. You can read it here: 7 reasons most companies fail to adopt a customer first strategy. This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t.

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Automation is a great way to improve your workflows and customer satisfaction, but only if it makes the customer journey easier. Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. PeopleMetrics Turns 20!

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

C3Centricity

MAY 1, 2018

Last week I mentioned the 7 reasons most companies fail to adopt a customer first strategy. They were the conclusion to a post on what a customer first strategy is, and what it isn’t. Fear of failure must never be a reason not to try something” Frederick W. Source: Microsoft. Schuller, American Clergyman.

Innovation 48

Innovation Start-ups Retail Social Media 48

Comm100

APRIL 22, 2023

As schools come to terms with the new state of student enrollment in higher ed, they’re coming to understand that the old methods of attracting students aren’t enough. As schools look for ways how to increase college enrollment, higher education institutions are adopting a more student-centric approach to education.

Education 52

Education Omnichannel Social Media AI 52

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done. Then say it. Then say it.

Customer Experience 78

Customer Experience Voice of the Customer Customer Journey Map Sports 78

ClientSuccess

OCTOBER 16, 2017

As any Customer Success Manager (CSM) can attest to, customer success is not merely the work of a single person or even a single department. Ensuring customers see success and thrive with a B2B product takes the work and input of an entire organization, from the CEO down to the last intern. It Brings Departments Together.

B2B 41

B2B Customer-Centric Organization Sales Customer Satisfaction 41

Comm100

APRIL 22, 2023

As schools come to terms with the new state of student enrollment in higher ed, they’re coming to understand that the old methods of attracting students aren’t enough. As schools look for ways how to increase college enrollment, higher education institutions are adopting a more student-centric approach to education.

Education 11

Education Omnichannel Social Media AI 11

ProProfs

JULY 26, 2021

What is your understanding of employee management? According to the Work Institute’s research over the past few years, nearly two-thirds (63.3%) of departures by employees were due to preventable reasons that are “related to modifiable conditions such as management, total rewards, career issues and aspects of the job itself.”.

Compliance 52

Compliance Start-ups Construction Engineering 52