MattsenKumar

JULY 31, 2023

The financial technology (FinTech) industry has developed rapidly in recent years, providing innovative and convenient solutions for customers. As the competition increases, it becomes increasingly essential for FinTech companies to deliver a customer-centric experience.

Social Media 52

Social Media Customer Feedback Customer Satisfaction Customer Relationship Management 52

VOZIQ

FEBRUARY 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. According to Forrester, being data-driven is no longer enough to become a customer-centric business. So, what are the customer experience (CX) insights critical to your business?

Customer Retention 98

Customer Retention Manufacturing Touchpoint Education 98

Fonolo

OCTOBER 26, 2023

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

Hodusoft

JULY 3, 2023

When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible. Both scenarios are bad. Why is AHT important?

Contact Center 52

Contact Center Customer Satisfaction Customer Relationship Management Start-ups 52

Hodusoft

JUNE 14, 2023

All businesses use different strategies to build rapport with their prospects and customers. Some use in-person tactics to forge friendly and harmonious relationships with their target customers, while some use phones and digital media to achieve the same. These seven tips can help a lot with rapport building.

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. The 12 Best Customer Service KPIs.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Fonolo

MAY 3, 2023

The definition of an abandoned call in a call center is a call where the caller hangs up before they speak to a customer support agent. TIP: Most contact center software will generate a Call Detail Record (CDR). This feature displays data for each incoming call, including time before the customer abandoned the call.

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. What is Call Center Management? Need, Metrics, and Best Practices.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

SEPTEMBER 24, 2021

Success no longer depends solely on product or pricing — a satisfying experience for your customers is a must. And if customer experience (CX) is the new competitive battle zone then artificial intelligence (AI) is your most powerful weapon. It’s here right now, and you can use it to deliver satisfying customer experiences.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention? Why Is Customer Retention Important?

Customer Retention 74

Customer Retention Net Promoter Score Education Customer Feedback 74

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Here are seven great customer engagement ideas you can easily put into practice. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs.

B2C 62

B2C Customer Journey Map NPS B2B 62

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Incorporate customer feedback.

Customer Retention 86

Customer Retention Customer Journey Map Net Promoter Score Scorecard 86

SurveySensum

DECEMBER 6, 2023

Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. With customer feedback ! What is a Customer Health Score?

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

Callminer

APRIL 23, 2019

To ensure the quality of customer service. By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. What is UCaaS? Read More: UCaaS, CCaaS, CPaaS – What’s the Difference?

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. What is personalized customer service? A very common one is by using automatic product recommendations.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. This is just one touchpoint where Croma interacts with their customer. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Making a quick payment through UPI, she was thrilled when the product arrived on the same day. But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. This is just one touchpoint where Croma interacts with their customer. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Provide Support

MAY 25, 2015

8 Tips to increase customer support staff productivity. The question of employee productivity has always been a major concern for any company that is trying to evolve and grow. And indeed, productivity is closely tied with the income rate. Simplify your customer service, eliminate bureaucracy.

Customer Service 89

Customer Service Customer Satisfaction 89

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table? You will continue using it, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

SEPTEMBER 28, 2022

Looking to improve your customer service? KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Consider what the numbers reveal about agent work ethic and performance. Agent utilization rate.

Customer Satisfaction 93

Customer Satisfaction Net Promoter Score Sales Start-ups 93

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

APRIL 30, 2020

But managing agents working from home still poses many difficulties. For the agents, working remotely can create more distractions and questions, with less support and motivation – all at a time when they are likely facing queries they’ve never had to answer before. Empower agents with canned messages and AI assistance.

Omnichannel 52

Omnichannel AI Social Media Start-ups 52

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service E-commerce Social Media 52

Customer Service Life

SEPTEMBER 4, 2019

This article was originally published on the ICMI Blog on July 18, 2019. While I was (and am) deeply passionate about awesome customer service, the act of creating a quality form and randomly monitoring a set of customer interactions was still a necessary evil when it comes to running a contact center.

Scorecard 67

Scorecard Contact Center Customer Journey Map Compliance 67

Fonolo

MAY 7, 2015

Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. Below we look into some of the things call center managers must do every day to be successful, along with tips on how to execute them. Focus on Agent Engagement and Retention.

Contact Center 126

Contact Center Technology Technology Start-ups 126

MattsenKumar

SEPTEMBER 2, 2021

It’s critical to provide the greatest possible service to your consumers while also producing a product that meets their demands. We will go over the process of assessing your call center outsourcing vendor in-depth in this blog and discuss the 12 most helpful tips to hire the right call center outsourcing company.

Contact Center 52

Contact Center Compliance Technology Technology 52

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. A quiz funnel is a marketing strategy that uses an interactive quiz to attract potential customers and capture their details and information. If yes, keep reading! What Is a Quiz Funnel?

Social Media 52

Social Media Sales Start-ups E-commerce 52

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Difficult Customers. From the Dentist’s Chair. Marvel and DC Have Some Competition.

Customer Service 41

Customer Service AI Entertainment Contact Center 41

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service E-commerce Social Media 40

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Provide Support

JANUARY 19, 2017

7 Tips for More Effective Communication with Customers And Coworkers. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have. In fact, it’s an essential that ultimately defines the whole team productivity and customer satisfaction.

Customer Satisfaction 40

Customer Satisfaction Start-ups Customer Service Technology 40

Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Start-ups Sales 48