Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 101

Innovation AI Engineering Sales 101

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. For instance, when a chat comes in and isn't resolved immediately, a ticket can be created and assigned automatically. What is Automation?

Customer Service 59

Customer Service B2B AI Innovation 59

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. On some days this number rose as high as 91%.

Customer Service 84

Customer Service AI Technology Technology 84

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Intercom, Inc.

MARCH 20, 2019

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is changing. The rise of smartphones, messaging, artificial intelligence (AI), and other groundbreaking technologies has led to a new set of expectations for buyers.

Artificial Intelligence 116

Artificial Intelligence Gaming Sales AI 116

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Education 84

Education Social Media AI Technology 84

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

AI 77

AI Customer Service Technology Technology 77

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 82

Compliance Education CRM Healthcare 82

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . To deliver on this, credit unions are turning to live chat. Live chat gives credit unions an accessible and frictionless path to engage with potential members.

Social Media 92

Social Media Omnichannel Start-ups Technology 92

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Omnichannel 79

Omnichannel Social Media Education AI 79

Execs In The Know

FEBRUARY 13, 2023

The buzz about generative AI is everywhere right now. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution. But where chatbots never truly lived up to their promise, generative AI is set to usher in a major business revolution.

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

Comm100

MARCH 13, 2023

This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. The very best AI chatbots can resolve the majority of student queries without any human intervention. Take Thompson Rivers University as an example.

Education 78

Education Social Media AI Customer Service 78

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Comm100

APRIL 21, 2022

This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones. Live chat leads credit union digital transformation. Live chat is quickly becoming a necessity for credit unions, and it’s not hard to see why.

Technology 56

Technology Technology Compliance AI 56

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Comm100 AI Chatbot can help customers to book meetings and make payments through connections to other business systems. If you’ve thought about integrating chatbots but are not sure where to start, read on.

Customer Service 80

Customer Service Social Media Artificial Intelligence AI 80

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

Customer Service 63

Customer Service Omnichannel Social Media AI 63

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. This results in the improved and enhanced ROI (Return over Investments).

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Fonolo

OCTOBER 5, 2023

ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. 25, 2pm ET/11am PT for a live 30-min webinar. These are the bots that most of us are deploying and the ones we’re mainly concerned with in this blog. Join us Oct.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Damaged CSAT. Higher operating costs.

Education 52

Education Transportation CX Start-ups 52

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Omnichannel 52

Omnichannel Customer Satisfaction AI CRM 52

Comm100

JUNE 27, 2023

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. Live chat is a perfect example of this remote, digital support in action. For many, their question or issue can be resolved within minutes on live chat.

Education 52

Education Technology Technology AI 52

Zendesk

APRIL 28, 2021

Of course, self-service options don’t replace human support, as many customers still prefer speaking to a live agent when they have an issue. With that in mind, self-service is ideal for customers who have simple queries and want a fast response, while those who have more complicated issues may need live assistance. For complex issues.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. Live chat allows students to reach out on their own terms using their preferred method of communicating. 24/7 service

Education 52

Education AI Social Media Invoicing 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

JUNE 21, 2023

In this blog, we will reveal some college yield rates and ask the all-important question – what is a good yield rate for colleges? This is easy to set up with Comm100 Live Chat’s routing features. Each time the same student reaches out on live chat, the conversation can be automatically directed to a specific agent.

Education 52

Education AI Engineering 52

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Sitting within the live chat solution, Task Bots are simple but effective bots that can be used to answer common and time-consuming queries, and automate routine tasks.

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

CSAT.AI

MARCH 8, 2023

In this blog post, we will discuss how you can ensure your customers get the right answer. Self-service options like video tutorials, FAQs and automated chat provide opportunities to give customers the right answer in a flash. This can lead to frustration on their part and lost sales for you.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Callminer

DECEMBER 17, 2019

“Consumers prefer the following channels: phone (61%), email (60%), live chat (57%), online knowledge base (51%) and “click to call” support automation (34%) (eConsultancy).” respondents (34%) chose ‘Automated Telephone System (IVR)/inability to reach a live person for customer support.’” “U.S.

Contact Center 207

Contact Center Finance AI Innovation 207

UJET

DECEMBER 2, 2020

The title of this blog post is an important question that many executives are asking. Companies can use the same underlying application to handle questions on their website, voice self-service applications and chat applications, for example. This is a guest post by Donna Fluss, the president of DMG Consulting LLC. Let’s be real.

Artificial Intelligence 72

Artificial Intelligence Contact Center Machine Learning Technology 72

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

Comm100

MARCH 2, 2022

While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents. Why is member engagement so important to credit unions?

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

CX 52

CX Start-ups AI Technology 52

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Empower agents with canned messages and AI assistance.

Omnichannel 52

Omnichannel AI Social Media Start-ups 52

Provide Support

APRIL 26, 2019

Though 2019 year will not become the year if AI in customer service, the impact of technology and customer demand on it cannot remain unnoticed. Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support.

Customer Service 63

Customer Service AI Technology Technology 63