Logicalware

AUGUST 16, 2023

In the era of rapid technological advancement, the synergy between artificial intelligence (AI) and customer service has revolutionised the way businesses interact with their customers. Here at Puzzel, we’re focused on leveraging Generative AI’s capabilities to improve customer satisfaction and reduce contact centre costs.

Artificial Intelligence 52

Artificial Intelligence AI Innovation Customer Satisfaction 52

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. What happens to a ticket before it reaches the closing stage (if it ever does) impacts metrics and CX too. These are six ticket handling problems to avoid. This is similar to wrong information or not enough information logged in the fields of the ticket.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies.

Innovation 98

Innovation AI Engineering Sales 98

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Once again, analyzing purchase history, browsing patterns, and demographic information is the ticket. The post The Power of Hyper-Personalization in the Contact Center first appeared on Fonolo.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Just use AI to generate new content in various languages and translate existing text.

AI 29

AI Sales CRM Innovation 29

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. As you can imagine, this is a lot of copying and pasting and navigating between the ticketing system (like Zendesk or Salesforce) and Slack. Whoever reviews that post can add a note to the ticket from Slack without ever opening the ticketing system.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Intercom, Inc.

DECEMBER 28, 2022

This episode is a fun and educational listen that will help you unleash the power of a warm smile, a well-timed eyebrow raise, or a knowing wink to show your customers you mean business. ?. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. user/month 4.4 (5) 5) Let’s explore each feedback tool in depth.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. Ticketing is a platform that receives a service request from a user, typically via an online form or email, although it can also integrate with chat.

Social Media 50

Social Media AI Machine Learning Technology 50

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zendesk

MARCH 2, 2023

The company uses third-party apps to assist with answering Instagram direct messages, tracking support tickets, and maintaining its in-house data warehouse—all with the help of Zendesk. Return process incentives Return process incentives are becoming a powerful customer engagement tool this year. This resulted in a 97.1

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Zonka Feedback

OCTOBER 1, 2022

Nowadays, most users prefer to use products that they can use easily and smoothly without getting stuck on something and then following a long process of raising tickets and waiting for customer support agents to respond. You have raised the issue a couple of times and it was resolved after following a ticketing process.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Customer Service Life

AUGUST 3, 2018

This article was originally published on the FCR blog on July 5, 2018. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. The ability to see a customer’s screen is an incredibly powerful tool for support agents. Click here to read the original and to see a video version.

Contact Center 60

Contact Center Omnichannel Machine Learning Technology 60

Hodusoft

OCTOBER 14, 2022

The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Power dialer. Internal ticketing system. Curious to know how you can do it? Click-to-call .

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. Dive into this blog to explore 11 actionable insights and uncover the full potential. Pro Tip: Make it exclusive.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. That’s not it. the benefits of the efficient in-app survey platform go further.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

JULY 11, 2023

Use automation and AI to personalize interactions. Use an efficient ticketing system to organize and prioritize inquiries – close the feedback loop. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. This is the power of spreading positive word-of-mouth.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Callminer

AUGUST 6, 2019

While powerful, these tools are still relatively rare offerings compared to standard applications such as ACD and call recording.” – Best Call Center Software , SoftwareAdvice.com; Twitter: @SoftwareAdvice. Consider AI-driven solutions to help your reps. How does AI help customer service agents?

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

AUGUST 3, 2023

A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. 5) CustomerGauge Contact CustomerGauge Free trial available Resource center, ticketing 4.6 (5) 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Customer Service Life

MARCH 24, 2018

This article was originally published on the ICMI Blog on December 21, 2018. I went through my last year of blog posts and found the experiences that taught me something, and in some cases continued to gnaw at me throughout the year. Lesson #1: Approach AI with caution but DO approach it. Click here to read it. Here they are.

Contact Center 60

Contact Center Artificial Intelligence Machine Learning Start-ups 60

1 to 1

JANUARY 18, 2022

Contact center associates or agents manage phone, email, live chat, and support tickets for a variety of industries. In these emotionally charged situations, associates rely on powerful management tools and real-time insights from voice and text analytics to identify trending issues and customer sentiment. Learn more.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

SurveySensum

FEBRUARY 24, 2022

It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. The customer feedback tool has innovative AI features like Sentiment Analysis Engine and Word cloud generator to extract helpful insights from feedback. Pricing: Offers free plan and trial.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5) No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CSAT.AI

NOVEMBER 28, 2018

Agents only have the power to bend policy that you give them. From Seth Godin’s blog this year: “ Reactive customer service waits until something is broken. They have to open tickets, connect with other departments and fill out forms to complete work on the issue. To Move Heaven and Earth. You look bad too. Are you using them?

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52

Zendesk

FEBRUARY 7, 2022

That might mean following up on a messaging or social media channel with a link to relevant tips and tricks from the knowledge base or company blog. Years ago, when a support ticket was opened when a problem started and closed when it was solved, a quick diagnosis made more sense. Customer service. Customer support.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience. And that’s why you’re here, isn’t it?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. With this in mind, one can read “AI/chatbot” stories more critically. AI-powered agent assist AI is the new call center sidekick for your agents.

Social Media 87

Social Media AI Technology Technology 87

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Artificial Intelligence (AI) powered features In a time when AI has become a household term, how can it not enhance lead generation? Read on and thank us later.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Comm100

SEPTEMBER 6, 2022

With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform. NLP also means that chats with a Comm100 AI chatbot can be more conversational and accurate.

Social Media 52

Social Media Omnichannel Compliance AI 52

Totango

SEPTEMBER 22, 2022

Pros : HubSpot’s sales CRM tools help teams increase productivity by replacing manual spreadsheet CRM management with AI-powered automation. Key Features : Hubspot’s platform includes tools for managing all major marketing channels, including blogging, SEO, ads, social media, videos, and live chat.

Business Growth 71

Business Growth CRM Social Media Sales 71

Comm100

DECEMBER 14, 2022

CXA uses AI to automate conversations, whether customer or company-initiated, for the entire customer lifecycle including marketing, selling, and servicing. AI-generated videos means you don’t have to worry about cameras, lighting, retakes, and editing. Automatically route support tickets. The solution? Onboarding videos.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Verse for Sell. Retrieve historical Zendesk data for crucial insights.

E-commerce 52

E-commerce Construction Sales Government 52

Zendesk

MARCH 19, 2021

Social media makes social proof more powerful than ever before, with 79 percent of people in the United States using social media to connect and share their experiences. If you want to improve your company’s response time to support that data, you might incorporate AI technology, like our AI-powered Answer Bot , to send prompt responses.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98