SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. This all-in-one workspace collects, organizes, and manages the data online. Here’re some of the advantages of using the Jotform platform. . Jotform is easy to use to create forms online.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The role of a call center manager is complex and challenging. Hassan Alnassir.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. So, let’s get started! Use one link and registration page.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. So, let’s get started! Use one link and registration page.

Education 52

Education Start-ups Social Media Technology 52

Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. By measuring customer experience, companies can easily become more educated about customer behavior and opinions. The Importance of Measuring Customer Experience.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Online quizzes can help you improve and maintain workforce engagement in various ways. Let’s get right into it!

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

CSAT.AI

MARCH 8, 2023

No one is perfect, and that includes your customers. Even with the best intentions, they might not always phrase their questions in the clearest (or nicest) way possible. Fortunately, there are ways to help them out. In this blog post, we will discuss how you can ensure your customers get the right answer.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Apple continuously introduces products that not only excel but also cater to their customers’ desires. You can achieve this by launching product-market fit surveys. You also have to consistently deliver the same outstanding experience to your all customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Aquire

DECEMBER 9, 2021

If you want your customers to stick around, it’s important you understand how to reduce customer churn rate. Of course, some level of churn is inevitable — no matter how much effort you put into satisfying your customers. There are reasons customers stop doing business with you that are simply beyond your control.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Software installation and onboarding issues.

B2B 94

B2B Customer Service B2C Net Promoter Score 94

ProProfs

MAY 9, 2023

The act of expanding a business through an effective quiz funnel has become increasingly popular in recent years, as it allows businesses to engage with their target audience in a fun and interactive way while also gathering valuable information about their preferences and needs. If yes, keep reading! What Is a Quiz Funnel?

Social Media 52

Social Media Sales Start-ups E-commerce 52

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

B2B 118

B2B Education Start-ups Agriculture 118

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. With a customer enablement strategy.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

ProProfs

AUGUST 2, 2020

Apart from being more secure, easy-to-use, and flexible, it offers unlimited quizzes, questions, and storage capacity – exactly what an enterprise needs. Apart from being more secure, easy-to-use, and flexible, it offers unlimited quizzes, questions, and storage capacity – exactly what an enterprise needs. Better hiring.

Compliance 105

Compliance Education Social Media Sales 105

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. With that in mind, it’s vital you provide the best customer service possible.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

SurveySensum

JUNE 1, 2023

Retail businesses thrive on repeat customers. Therefore understanding these customers isn’t just helpful but essential. The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others. Higher NPS scores indicate you have more customers to promote your business.

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

Callminer

MAY 11, 2020

Ultimately, disgruntled employees can even have a negative impact on the customer experience , as unhappy employees are less likely to go the extra mile to ensure that your customers are satisfied. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh. lose it and fight with the customer…”.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. You will not only need it to make various outgoing calls to your suppliers, business partners, and customers but also to receive incoming calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

OCTOBER 20, 2020

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. By measuring customer experience, companies can easily become more educated about customer behavior and opinions. The Importance of Measuring Customer Experience.

Customer Experience 87

Customer Experience Net Promoter Score NPS Education 87

ProProfs

MAY 22, 2020

Did you know that businesses that use assessment software are 36% more likely to be satisfied with their new hire? For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. Read More:- How to Create an Assessment Online.

Social Media 102

Social Media AI Sales 102

ProProfs

FEBRUARY 28, 2020

It leads them to online learning, which is projected to grow more than $241 billion by 2022. Subject-matter experts are capitalizing on their expertise by creating and selling courses online. Subject-matter experts are capitalizing on their expertise by creating and selling courses online. What Is An Online Course Platform?

Education 82

Education Compliance Government Start-ups 82

SurveySensum

SEPTEMBER 6, 2023

Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. Understanding who answered the call and how they handled it is essential to providing better customer service and gaining more clients.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

ProProfs

DECEMBER 6, 2018

You get 100 new subscribers only when 2,000 people complete your business quiz. Dig in to learn how to maximise the benefits from online quizzes to your business. Besides, it helps you choose the right online quiz tool to create the most professional quiz. What Can You Use Online Quizzes For? Personalization.

Net Promoter Score 63

Net Promoter Score NPS Social Media Customer Satisfaction 63

ProProfs

JANUARY 6, 2022

It also offers the convenience of customization and scheduling while fostering team-building exercises. After reading this blog post, you’ll learn how to design, structure, and run a successful in-house training program. After reading this blog post, you’ll learn how to design, structure, and run a successful in-house training program.

Start-ups 52

Start-ups Compliance Sales 52

ProProfs

JULY 19, 2019

To get the right answer, you have to ask the right question. One of the best ways to ensure a positive outcome from online training is to base your training decisions on learners’ data. Surveys provide actionable information for all kinds of online training environments. This is a huge mistake on their part.

Construction 61

Construction Start-ups Customer Survey Sales 61

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. showing users how to get even more value).

Start-ups 137

Start-ups Gaming Sales 137

ProProfs

MAY 31, 2022

In this blog post, you’ll learn everything you need to know about training needs assessments including what they are, different training needs analysis methods and how to conduct a training and development needs assessment the right way to get the most out of it. Use This Assessment. What competencies they are lacking.

Legal 52

Legal Customer Satisfaction Close the Loop Start-ups 52

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Social Media Start-ups 118