Hodusoft

MAY 24, 2022

Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers. As businesses move from on-premise to the cloud, they can enjoy better software, easier maintenance, better security, and reduced costs. The cloud-based call center offers a better ROI than on-prem contact centers and is more economical.

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Totango

JULY 28, 2021

In this blog we’ll share five of the most important best practices for hiring a customer success manager. Conducting meetings with multiple team members. We Work Remotely. Conduct Meetings with Multiple Team Members. What Is a Customer Success Manager? These include: Creating a customized job description.

Customer Relationship 118

Customer Relationship Customer Retention Customer Satisfaction Technology 118

Totango

JUNE 12, 2020

In this digital age, virtual teams and remote engagement are the new norm. Signals are that businesses are considering putting much more emphasis on remote engagement moving forward. How effective you are in virtual meetings will impact your relationships. Remove distractions till after the meeting. Not a good feeling.

Start-ups 62

Start-ups 62

Zendesk

MAY 25, 2022

Meeting great people, connecting with them, diving deeper into the conversation, and feeling like you’re a part of the in-group—these things make you enjoy your job more and can even give you a sense of purpose or belonging. Having trouble with a feature or need to understand how you can do something better?

CX 98

CX Social Media Start-ups Sports 98

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. We couldn’t agree more! Retrieved from Evaluagent, Oct.

Gaming 98

Gaming Start-ups B2B 98

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Nearly one in five will work remotely all the time [1]. Giving agents more control over their schedules and work-life balance leads to higher engagement and better customer service.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Totango

MARCH 25, 2021

As the world entered “lock-down” this time last year, little did we know we would all be sheltering in place, working digitally, remotely, and locked within the walls of our homes for the remainder of 2020 and beyond. SevenRooms collaborates remotely. March marks the official one-year anniversary of the COVID-19 pandemic.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? Not reading trade press, blogs and newsletters. “We We already know everything, and besides who has time to read when I am constantly in meetings.” – again, this is a poor mentality for a Contact Center executive.

Contact Center 111

Contact Center Customer Satisfaction Technology Technology 111

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. Also, supporting seamless business communication for remote or hybrid work models. Difference Between Hosted PBX and SIP Trunking – A Buyers Guide.

Business Growth 105

Business Growth Customer Service 105

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Besides, cloud-based solutions offer added flexibility by allowing agents to work from different locations, allowing organizations to more conveniently expand their operations or implement remote working models.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Logicalware

DECEMBER 14, 2021

In this blog, our Director of WFM Emma Skygebjerg shares her top tips for planning and optimising your schedules. And with most contact centre agents now fully equipped and comfortable working remotely, resource planners can get more creative when it comes to meeting demand. Tip #1: Use up-to-date data.

Government 98

Government Customer Service 98

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 82

Compliance Education CRM Healthcare 82

Uniphore

SEPTEMBER 30, 2021

And, with National Customer Service Week taking place between October 4-8, there’s no better time to reflect on customer service agents’ role in building a successful company and what constitutes good reward and recognition. As a result, you’ll have more satisfied clients, better resolution times and increased sales.

Contact Center 100

Contact Center Gaming Customer Service Customer Satisfaction 100

CX Accelerator

MAY 28, 2019

Your team has the capacity to adapt seamlessly and to meet any new challenge in real-time. Have them create a simple and short documentary-style video about their life at home that can be released in a Friday meeting. What better place to utilize this strategy than the contact center?

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Intercom, Inc.

NOVEMBER 20, 2018

This will help ensure that any face to face meetings are focused on those most likely to have a need that the solution addresses. Meet your target users and get feedback. The purpose of these meetings is to gain a deep understanding of the problem you believe you can solve for them. How do they describe the category?

Sales 178

Sales B2B Start-ups Education 178

Lightico

AUGUST 19, 2021

This blog details 4 of the top issues on community banking leaders’ minds. One is the remote workforce. We had not planned to deploy a 100% remote workforce and that’s something we’ve embraced and we’ll probably remain that way permanently. Capitalizing on the Flexibility of Remote Working.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. They go above and beyond to produce high-quality output while meeting deadlines. There are several benefits of employee engagement , all leading to better business outcomes. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

ProProfs

MAY 8, 2020

In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. This training is particularly significant because not all employees are versed with modern technologies, and for remote work to be successful, you need to bring them on board.

Social Media 85

Social Media Government Start-ups Technology 85

Callminer

APRIL 21, 2020

Happier and more satisfied agents tend to perform better than those who feel discouraged, stressed, or anxious about their jobs. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. It’s 2020, and many businesses are utilizing remote work. Hassan Alnassir. Ben Winter. Lisamarie Monaco. William Taylor.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Instead of relying on local hard drives and private data centers, cloud computing uses remote servers to store and access data. For a better understanding of each service, let’s discuss all these cloud-based technologies in detail.

Contact Center 52

Contact Center Social Media ML Technology 52

Execs In The Know

MAY 10, 2021

Both monthly (or quarterly) “town halls” with senior leaders and weekly meetings with direct managers are key. This can even be done remotely by way of opening a web meeting during certain hours or allowing staff to schedule on your calendar during established hours. Blog post, written by: Execs In The Know.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Totango

OCTOBER 20, 2022

They must be able to meet deadlines by prioritizing tasks, budgeting time, and disciplining themselves. Conducting meetings with multiple team members. We Work Remotely. Conduct Meetings with Multiple Team Members. Executing the responsibilities of a customer service manager requires good time management skills.

Social Media 92

Social Media Sales Start-ups Customer Relationship Management 92

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. The phone system should be able to support mobile devices such as smartphones and tablets, to allow employees to work remotely or on the go. What is a banking phone system?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. ” Cybersecurity was already a top IT priority before the Great Migration and with more business transactions occurring remotely, it could very well be the no. Supply Chains will Automatically Adjust to Meet Demand. Ah, 2022, a new year. Not so fast.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Hodusoft

FEBRUARY 8, 2023

In this blog, we explore how a hosted PBX phone system can help an insurance business, talk about its features and also help you navigate the path of transition from your current business phone system to a cloud-based PBX system. Customization: Hosted PBX systems can be customized to meet the unique needs of an insurance business.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52

ProProfs

AUGUST 2, 2020

In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? . How Does an Enterprise Quiz Maker Help Meet Business Goals? Better hiring. 2- Skill Assessments- For Better Hiring. Zoho – Remote quizzing simplified. What makes ProProfs an ideal enterprise quiz maker?

Compliance 105

Compliance Education Social Media Sales 105

Help Scout

AUGUST 31, 2021

If you downplay key expectations, you may end up with applications that don’t meet your requirements, and if you sugarcoat other aspects, you may end up with dissatisfied employees. For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94

Hodusoft

APRIL 26, 2023

Don’t measure anything unless the data helps you make a better decision or change your actions.” In this blog post, we discuss the metrics you must use to measure your call center’s performance. The higher the CCR, the better the customer service and customer satisfaction. Managing a virtual call center is not easy.

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service Customer Experience 52

ProProfs

JUNE 26, 2023

With the rise of remote work and the growing need for specialized skills, online certifications offer a convenient way to upskill your employees. Plus, with the flexibility to learn at a chosen pace and schedule, there’s no better way to educate your workforce. One of the essential components of certification programs is quizzes.

Compliance 52

Compliance Education Start-ups Social Media 52

ClientSuccess

SEPTEMBER 27, 2018

Whether your internal team is remote, or you’re dealing with customers spread out across the globe, the SaaS world is growing – literally. Talk with customers about the solutions and technologies your team uses before you schedule any online meetings to ensure compatibility and connectivity down the road.

NPS 74

NPS Finance Technology Technology 74

Ameyo Callversations

MARCH 29, 2022

To help you improve and nurture your customer service responses better, this article will take you through the fundamentals of personalized customer service. This can lead to better brand adherence and increased customer loyalty toward your brand. IS REMOTE WORKING A GOOD IDEA FOR YOUR CONTACT CENTER? DOWNLOAD NOW.

Customer Service 52

Customer Service Omnichannel Customer Journey Map Touchpoint 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Satisfied employees are more likely to go above and beyond to provide better customer service to their customers.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

ProProfs

SEPTEMBER 15, 2022

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. better equip leaders to communicate with and manage their team members effectively. In this blog, you’ll learn how to create a conflict-style quiz and the tips you can use to get the maximum benefit out of them. .

Start-ups 52

Start-ups Innovation Social Media Customer Service 52