The Customer Service Blog

DECEMBER 8, 2021

In September, Olivia Burke, the MP for Sheffield Hallam, urged the Government to adopt a bill making verbal and physical abuse of frontline workers a criminal offence. Retail leaders have called on the Government to take action against violence and abuse aimed at shop staff.

Customer Service 52

Customer Service Retail Government Legal 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Lumoa

JANUARY 9, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. How to overcome those challenges?

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. In this blog, we are going to explore the hot topic of CX automation from A to Z. By expanding their horizons to new regional markets, brands can build exceptional brand awareness.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Read more: The Top Customer Service Expectations that Brands aren’t Meeting. It is important to have an online live chat presence that reflects the identity of your brand. A part of that is knowing what sort of tone and voice to use. Be positive.

Customer Service 97

Customer Service Start-ups Government Customer Expectations 97

Beyond Philosophy

OCTOBER 6, 2015

According to CNN Money , Federal and state regulators found that VW (that also owns the brands Audi and Porsche) programmed some of their models to turn on the emission control feature only during tests. Breaking a Brand Promise Doesn’t Pay. A Brand Promise is at its most basic level a promise. A willful act.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Beyond Philosophy

MAY 24, 2016

These are ordinary people, not celebrity actors or pro athletes, government bigwigs, or corporate executives. In ham radio terms, they actively send and receive brand-related messages. 77% of brand conversations on social media are people looking for advice, information, or assistance (Mention).

Social Media 94

Social Media B2B Government B2C 94

Execs In The Know

DECEMBER 8, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. Unique, regional-based government and environmental challenges specific to the outsourced contact center’s location.

Contact Center 52

Contact Center Touchpoint Government CX 52

Execs In The Know

DECEMBER 8, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. Unique, regional-based government and environmental challenges specific to the outsourced contact center’s location.

Contact Center 52

Contact Center Touchpoint Government CX 52

Hodusoft

MAY 11, 2022

When a business is subjected to stringent industry standards or government regulations, the security of customer data is of utmost importance. Hodusoft PBX is an IP PBX-based system that has helped multiple brands to enhance their CX metrics through seamless communication and AI-led analytics.

CX 98

CX Government Actionable Insights Omnichannel 98

Totango

AUGUST 25, 2022

Customer engagement can occur at any point in your customer journey where clients interact with your brand – before or after purchase. This encourages customers who are satisfied with the outcomes you deliver to use your product more frequently, purchase from you more often and refer more new users to your brand.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

MattsenKumar

JULY 14, 2021

To develop brand recognition and expand worldwide in today’s world, every online retailer should have an effective e-commerce localization plan. So, in this blog, we will discuss the 10 key reasons as to why e-commerce platforms should be investing in Content Localization and how it can benefit them.

E-commerce 52

E-commerce Non-Profits Finance Government 52

Beyond Philosophy

MAY 22, 2015

Last week the UK elected a new government. Since many marketers are also responsible for polling for their brand, maybe we can glean some wisdom from the polling failure by taking a closer look at why 3 Reasons Why People Say One Thing and Do Another. On election night the Conservatives won a majority—a great shock to everybody!

Government 145

Government Customer Experience 145

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego. Previously, the brand was all about the big bad machines - the bigger and the badder, the better. She evaluated vision and strategy, program design and metrics, organization and governance, and process and tools.

Government 68

Government Customer Experience VOC CX 68

Intercom, Inc.

FEBRUARY 25, 2021

Then, you need to arrange your customers into groups or personas according to their pain points, their needs, the ways they interact with your brand. How do we really get to know the customer and their needs and expectations, the problem they’re trying to solve, the value they expect to receive from your brand?

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Beyond Philosophy

MAY 25, 2016

The federal government pressured both sides to return to the negotiating table in Washington D.C. Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless.

Government 113

Government Customer Experience 113

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. From the customer’s perspective, personalization can reduce effort, reveal new opportunities, and strengthen brand loyalty. Build for exceptional governance and compliance. circulatory system).

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. From the customer’s perspective, personalization can reduce effort, reveal new opportunities, and strengthen brand loyalty. Build for exceptional governance and compliance. circulatory system).

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Beyond Philosophy

SEPTEMBER 17, 2014

They live and breathe the brand. They are important to your organization to help create an emotional relationship with your brand. At the same time, however, we have reason that helps us use rational deliberation to help us plan and govern our actions. Blogs Customer Emotions' They like to be part of the group.

CEM 120

CEM Sports Government Start-ups 120

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Beyond Philosophy

AUGUST 30, 2016

The satisfaction (and delight, NPS, and CES) metric does not take consumer brand favorability and volume/type of positive and negative online/offline word-of-mouth into consideration. Scores of studies, in many verticals around the globe, have demonstrated that informal word-of-mouth and brand reputation are essential decision-making levers.

Customer Satisfaction 60

Customer Satisfaction Non-Profits B2C B2B 60

ProProfs

JUNE 26, 2023

Provides Industry Recognition Industry organizations or governing bodies often recognize certification programs, which can provide credibility and legitimacy to an individual’s skills and knowledge. Customizations ensure that the quiz matches your branding and is visually appealing.

Compliance 52

Compliance Education Start-ups Social Media 52

CX Journey

FEBRUARY 17, 2015

However, modern theory goes beyond this conventional notion to embrace additional stakeholders, such as the community, government, and trade associations. Create supporting materials, e.g., customer journey map , potential governance structure , etc., Consider this. Is a customer a stakeholder? to use during the discussion.

VOC 62

VOC CX Government Customer Journey Map 62

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

SugarCRM

JULY 20, 2018

So, even after “go live,” it is critical to constantly assess and reevaluate the processes, configurations, and policies governing your CRM deployment. Even if you are far along a CRM deployment, or have already gone live, it is never too late to set up a strong governance policy to insure the system is working at optimal levels.

CRM 41

CRM Government Education Touchpoint 41

SugarCRM

OCTOBER 14, 2021

Here’s our top advice: Think of it as a title: You surely know the importance of writing compelling titles for blog posts or pages on your website to catch people’s attention. Be yourself: Whatever defines your brand, make sure it comes across in your email subject lines. The process of crafting an email subject line is no different.

Government 49

Government Start-ups Sales 49

Callminer

APRIL 23, 2019

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. The PCI-DSS is a global standard that was adopted by all payment card brands to apply to service providers and is set by the PCI-SSC. To ensure the quality of customer service.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

ProProfs

MARCH 28, 2019

This blog post discusses five types of training methods for employees that you should know as a business owner or corporate trainer. Alongside the information on products and services, these types of employee training cover different factors such as brand positioning, competition, and future business plans. Take a look: Onboarding.

Compliance 45

Compliance Government Start-ups Education 45

Beyond Philosophy

SEPTEMBER 17, 2014

They live and breathe the brand. They are important to your organization to help create an emotional relationship with your brand. At the same time, however, we have reason that helps us use rational deliberation to help us plan and govern our actions. Blogs Customer Emotions' This example is both cute and unsettling….

Sports 60

Sports Government Start-ups Customer Experience 60

Beyond Philosophy

SEPTEMBER 17, 2014

They live and breathe the brand. They are important to your organization to help create an emotional relationship with your brand. At the same time, however, we have reason that helps us use rational deliberation to help us plan and govern our actions. Blogs Customer Emotions' This example is both cute and unsettling….

Sports 60

Sports Government Start-ups Customer Experience 60

ProProfs

MARCH 28, 2019

This blog post discusses five types of training methods for employees that you should know as a business owner or corporate trainer. Alongside the information on products and services, these types of employee training cover different factors such as brand positioning, competition, and future business plans. Take a look: Onboarding.

Compliance 40

Compliance Government Start-ups Education 40

Customer Bliss

JULY 12, 2016

In this position, he formed and chaired the organization’s Customer Experience Program Management Office, which coordinated and provided governance for customer-related activities across all of Nissan’s business functions. Embracing A Brand New Role. When Dave got his role, it was a brand-new one.

Customer Experience 0

Customer Experience Retail Customer Journey Map Social Media 0

ProProfs

FEBRUARY 28, 2020

Don’t worry; this blog post will help you out in your quest for the best online course platform. Government agencies. Make sure the course platform allows personalization with your own brand name, logo, and color schemes. So how can you know which one is cut out for you? What Is An Online Course Platform? Training centers.

Education 82

Education Compliance Government Start-ups 82

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. A recent survey shows that people's trust in business , government, NGOs, and media is in a sharp decline. Lexie is a web designer and typography enthusiast.

CX 35

CX Start-ups Social Media Customer Acquisition 35

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. A recent survey shows that people's trust in business , government, NGOs, and media is in a sharp decline. Lexie is a web designer and typography enthusiast.

CX 32

CX Start-ups Social Media Customer Acquisition 32

Zendesk

FEBRUARY 7, 2022

That might mean following up on a messaging or social media channel with a link to relevant tips and tricks from the knowledge base or company blog. This ultimately impacts customer retention, customer lifetime value, and brand reputation. Customer service. Customer support. One type of interaction. Build trust.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52