Totango

MARCH 1, 2022

What recommendations do you have for women who are interested in starting a career in tech and/or advancing their current careers in this industry? . Do you have any suggestions for encouraging more young girls to explore careers in technology? . RD : Collaboration with creative people and the constantly changing market.

Education 104

Education Technology Technology Start-ups 104

Intercom, Inc.

OCTOBER 5, 2022

Her latest book, Resilient Management , was born out of that. Liam: For anyone who didn’t hear the episode, which I think was back in 2016, could you give us a little bit about your career journey so far? Liam: Today is all about how to be a resilient manager, which is apt, I suppose, because you’ve written a book about it.

Engineering 118

Engineering Gaming 118

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. She said once to me that her career was like a spiral staircase, less like a corporate ladder. Short on time?

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Beyond Philosophy

DECEMBER 7, 2016

Career Bliss, an online career community, recently released a report that said the happiest retail employees work at Nordstrom. Career Bliss determined the three factors that contribute to this employee happiness: Existence of a positive work environment. Opportunity for career growth. How to Measure Customer Emotions.

Retail 167

Retail Customer Experience Customer Service CX 167

Customer Service Life

DECEMBER 3, 2018

This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. With that in mind, I want to pause for a moment and echo the words of Jeff Toister in his brand new book, Customer Service Tip of the Week. Click here to read the original post. I couldn’t agree more!

Customer Service 104

Customer Service Contact Center Gaming Start-ups 104

PeopleMetrics

JULY 17, 2018

In this book , you’ll see VoC more than any other term, though you can use each of these terms interchangeably. New customers may see the change as a bait and switch, while those close to renewal of their contract may think about switching to another carrier, and they begin to flood social media with complaints.

VOC 210

VOC CEM CX Customer Feedback 210

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Intercom, Inc.

JUNE 21, 2018

Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. It’s an empowering way to break through malaise and see what incremental gains you’re making as a human and in your career. I was sharing what we were doing on my blog at the time.

Sales 183

Sales Start-ups Finance Education 183

Beyond Philosophy

OCTOBER 23, 2017

When Thaler began his career, economic theories largely assumed that people would respond rationally to situations. In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. Behavioral Economics and Irrational Behavior. appeared first on.

Government 130

Government Customer Loyalty Customer Experience 130

Beyond Philosophy

SEPTEMBER 18, 2016

million in stock and options was earned over her entire career, and not just the five years where the fraud took place. Our latest book explores the emotional and psychological interactions that drive customer’s behavior, and Wells Fargo illustrates what can happen to these perceptions when things go wrong. Furthermore, the $124.6

Construction 166

Construction Sales Customer Experience 166

Totango

JANUARY 12, 2022

Being a Customer Success Manager (CSM) can be an extremely rewarding career. They act as advocates for the business goals of customers and anticipate how to meet those goals and how they will change over time. A CSM works hand-in-hand with customers, guiding them through the customer journey and fostering a positive connection.

Start-ups 99

Start-ups Technology Technology 99

Intercom, Inc.

AUGUST 18, 2022

So, I went back to what I loved – building websites” Back then, having a career in tech, especially as a software engineer, was not as cool and hot as it is today. I didn’t go to engineering school, and it is possible to have a great career in tech if you don’t do that. One of them is the booking use case.

Engineering 204

Engineering Start-ups Machine Learning Education 204

Intercom, Inc.

AUGUST 15, 2019

But if these design leaders can seize the opportunity of having a seat at the table, they can assemble an interdisciplinary team that solves real customer problems, proves their worth, and ultimately changes the future of the company and the products it delivers. The evolution of a career. Test your assumptions, always.

Start-ups 179

Start-ups Innovation Engineering Retail 179

ClientSuccess

FEBRUARY 14, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : ClientSuccess.

Manufacturing 50

Manufacturing Start-ups Sales 50

Intercom, Inc.

DECEMBER 1, 2021

Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Are you looking for a new challenge in your sales career? E nable with tools.

Sales 118

Sales CRM Construction Start-ups 118

Beyond Philosophy

APRIL 27, 2015

So with all of these great things going in my career, why did I want to leave? After reading a great book called “Who moved my Cheese?”, Yes, I had achieved what I set out to achieve at the beginning of my career. I am sure more than one of you reading this is considering a big career move. It’s simple, really.

Business Consulting 107

Business Consulting Retail Customer Relationship Customer Experience 107

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. . It can change how people perceive your brand.

Start-ups 222

Start-ups B2B Customer Service 222

ClientSuccess

MAY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. This post marks a change to the segment of the series known as “Mentors”, which has focused on 7 mentor questions for the frontline. by Clayton M.

Gaming 51

Gaming Start-ups Touchpoint 51

Beyond Philosophy

MARCH 27, 2017

He cited the company’s culture as a reason, saying in a statement to Recode : “the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business.”. Can They Change? Big Changes at airbnb. Bewildered?

Engineering 135

Engineering Retail Customer Experience 135

Intercom, Inc.

FEBRUARY 25, 2021

In fact, in 2019, she literally wrote the book on it – Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). Writing the book on customer experience. And what a great time to write a book about customer experience. How’s the response been?

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Intercom, Inc.

APRIL 29, 2021

While a career in marketing wasn’t exactly in her plans (she stumbled into it by accident when she was living abroad in Paris), – her background in literature and film studies has given her an unusual perspective that encouraged her experiment with bold and new storytelling formats to drive organic growth.

Innovation 118

Innovation B2B Start-ups Education 118

Beyond Philosophy

NOVEMBER 20, 2015

I had the idea of a second career. Five books later, many keynote speeches, and many radio and TV interviews behind me, I am on my way to that goal. Fear could have stopped me from changing my career and my life for the better. Colin is an international author of five bestselling books and an engaging keynote speaker.

Start-ups 137

Start-ups Customer Experience CX 137

Customer Bliss

OCTOBER 30, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Follow me on LinkedIn or Facebook or subscribe to the blog below.

Social Media 102

Social Media Sales CX Customer Experience 102

Beyond Philosophy

MARCH 28, 2019

You can’t rule the world or change human nature, but you can deal with it and use models of thinking that manage uncertainty. Most of my career I spent in corporate life. However, where there is change, there is opportunity. However, where there is change, there is opportunity. How People Cope with Risk.

Gambling 143

Gambling Start-ups Education Customer Experience 143

Customer Bliss

NOVEMBER 26, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Follow me on LinkedIn or Facebook or subscribe to the blog below.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Intercom, Inc.

FEBRUARY 23, 2022

With a background as a human potential trainer, Marilyn has spent most of her career thinking not just about tactical skills, but emotional resilience and wellbeing. And I did blogs and podcasts for them around how to stay resilient when you’re under pressure. How do you think it has changed that attitude?

Start-ups 118

Start-ups Social Media Education Customer Service 118

ClientSuccess

AUGUST 29, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. From : Sheik Ayube , Director.

Gaming 42

Gaming Start-ups B2B 42

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : Beyond Insurance.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

ClientSuccess

FEBRUARY 26, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. From : Aaron Thompson.

B2B 52

B2B Start-ups Gaming Sales 52

CX Journey

JUNE 14, 2017

Image courtesy of Pixabay What can I do to advance my career in - or to get started in - the customer experience profession? That's exciting because I love when people see this as a great career progression or a field to they want to get into. Sign up for blog newsletters. You have to be well-versed in change management.

CX 57

CX Education NPS Start-ups 57

Customer Bliss

SEPTEMBER 11, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Below is a worksheet from the book Chief Customer Officer 2.0 More importantly, think about it as “changing the life of your customers.” Want to see more videos from me?

Customer Journey Map 44

Customer Journey Map Innovation Sales Customer Experience 44

ClientSuccess

JANUARY 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : CS in Focus.

Start-ups 49

Start-ups 49

Intercom, Inc.

AUGUST 15, 2018

Managers oversee their team members’ work and career development. To set up the conversation, I thought it would be useful for everyone listening to get a brief rundown of your career to date. I had a 13-year career at Microsoft, where I started as an intern working on video games, if you can believe it. Short on time?

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

PeopleMetrics

FEBRUARY 12, 2018

If you think of your customers as guests, and make every interaction with them feel like they're a guest coming into your home, your business will change dramatically. Thanks for joining us for another edition of CX Secrets , a video series capturing bonus material from my book Listen or Die! Photo by +Simple on Unsplash.

CX 64

CX Hospitality Hospitality CEM 64

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : AspireIQ. Question 1.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Company : SmashFly Technologies.

Technology 44

Technology Technology Engineering Start-ups 44

CX Journey

OCTOBER 4, 2016

The concept itself, which is also the title of a book ( Weology: How Everybody Wins When We Comes Before Me ), summarizes the leadership style of Peter Aceto , CEO of Tangerine Bank. As Peter states in the book: Being good to your own people is good business. Three unique letters rearranged into two powerful little words.

Innovation 75

Innovation Start-ups Finance Customer Experience 75