Execs In The Know

FEBRUARY 17, 2023

Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives. Guest blog post written VXI. Once that question is answered, content can be categorized, and stakeholders assigned.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.). I fully agree that successful deployments of AI-powered bots are happening.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Execs In The Know

APRIL 25, 2024

Stanford HAI 2023 ] If there’s anything I want you to take away from this blog is that waiting around for a model to get “good enough,” where the hallucinations are so infrequent enterprises will finally feel comfortable putting them in front of customers, is not a sound strategy.

AI 52

AI CXM Engineering Business Operations 52

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Do you know how your brand is seen by category users? Many people were working from home this year, were you?

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Do you know how your brand is seen by category users? Many people were working from home this year, were you? Should it be Both?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Responders are groups into three categories: Promoters, Passives and Detractors. Example of text analytics with sub-categories. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

Social Media 52

Social Media Artificial Intelligence Sales Start-ups 52

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Confirmit

JANUARY 27, 2020

We thought this blog would be helpful to share with a wider audience so that Confirmit can continue to receive feedback on trends affecting the industry. Theme Three: How will the arrival of artificial intelligence and AI assisted insights affect the insight industry? Effectively this creates a fuzzy logic system.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. That means starting by sorting out your eligible questions into basic categories, and working your way towards the detailed “leaves”.

Start-ups 45

Start-ups Artificial Intelligence Entertainment Customer Expectations 45

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Responders are groups into three categories: Promoters, Passives and Detractors. Example of text analytics with sub-categories. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. That means starting by sorting out your eligible questions into basic categories, and working your way towards the detailed “leaves”.

Start-ups 40

Start-ups Artificial Intelligence Entertainment Customer Expectations 40

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Totango

SEPTEMBER 22, 2022

Then we’ll look at five critical categories of SaaS applications and review some specific providers. To best understand where the different categories of tools fit, it’s best to look at the various stages of the customer lifecycle as clients progress from early prospects to mature customers. What Are SaaS Tools? Salesforce.

Business Growth 71

Business Growth CRM Social Media Sales 71

Intercom

MARCH 9, 2023

It’s one of the categories we’re most excited about, and we think every business can take advantage of it and needs to be thinking about it. I would encourage folks to look, because we do a lot of publishing on our blog and social media of our active thesis, to see if what you’re building is aligned with something.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Totango

FEBRUARY 28, 2024

At Totango we pride ourselves on being category creators. Intelligent workflows to streamline retention and expansion We provide pre-built program templates embedded with expert knowledge and flexible playbooks to execute post-sale plays easily. The revolution is here, and your customers are calling.

Artificial Intelligence 105

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 105