Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool? How to Choose the Right NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. What should you look for when choosing NPS solutions? Not all tools will include all these features.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Totango

APRIL 18, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. You’re sitting on hold with tech support for hours only to hear that dreaded phrase “turn it off and back on again.” Empower Your Team with the Right Tools. We’ve all been there.

Scorecard 93

Scorecard Start-ups Customer Experience 93

Comm100

MARCH 7, 2023

Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join.

Education 67

Education Technology Technology 67

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 78

Compliance Education CRM Healthcare 78

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 9, 2023

But every tool has its limitations. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

Hodusoft

MAY 11, 2022

While both have their pros and cons, businesses must evaluate them in light of their requirement to choose the ideal communication solution for their business. Saves cost as the maintenance and support are undertaken by a third-party service provider. Factors that You Must Consider Before Choosing. Expenses on staff training .

CX 98

CX Government Actionable Insights Omnichannel 98

Totango

DECEMBER 26, 2021

Build an Open and Supportive Work Environment. Lead by example, showing empathy and support when needed, providing advice without judgement, and encouraging employees to work together to solve problems rather than trying to go at it alone. Provide Access to Mental Health Tools and Resources. 5 Ways to Fight Burnout.

Sports 102

Sports Start-ups 102

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. How to choose the right software? A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Totango

MAY 19, 2021

If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool like Zillow or Trulia to help you in your house hunt. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly.

Scorecard 106

Scorecard Real Estate Start-ups Customer Retention 106

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Intercom, Inc.

OCTOBER 5, 2022

But it wasn’t until 2017 that her love for coaching led her to co-found Wherewithall , a knowledge service to help managers hone their skills to better support their teams. Most of us default to mentorship – sharing advice on what to do – when supporting others. Her latest book, Resilient Management , was born out of that.

Engineering 118

Engineering Gaming 118

Hodusoft

MAY 4, 2022

When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable. Also, supporting seamless business communication for remote or hybrid work models. Quality codecs support. Auto-attendant. Call reporting and analytics.

Business Growth 105

Business Growth Customer Service 105

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. This enables your staff to support more customers per staff member instead of tying you down to a 1-to-1 ratio between customers and account managers.

Start-ups 95

Start-ups Technology Technology CRM 95

Customer Service Life

OCTOBER 28, 2023

In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. Something I’ve been thinking about more in recent years is how this question applies to text-based customer support channels. Empower, empower, empower – This is quite possibly my favorite word in customer support.

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

Hodusoft

FEBRUARY 16, 2022

As more and more companies make a shift to the hybrid work model, supporting each team member throughout their entire employee lifecycle irrespective of their location is non-negotiable. However, you must ensure your hybrid workforce software supports alternating between the office and remote working. Omnichannel support.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Retrieved from Evaluagent, Oct.

Gaming 98

Gaming Start-ups B2B 98

SurveySensum

OCTOBER 12, 2022

Lacks customer support: Customers cannot rely on customer support as there is no live chatbot when required, no phone line and, when you send them emails, you don’t know when they’ll reply. A comprehensive list of the best 10 alternatives of Jotform that you can choose as per your requirements. . Customer Service and Support.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Totango

MAY 17, 2022

Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. These benefits help make CRM apps one of the most critical technology tools for B2B sales teams. Zoho CRM supports both general-purpose and industry-oriented CRM applications. Easy access to customer contact data and notes.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Omnichannel 76

Omnichannel Social Media Education AI 76

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When support is needed after hours. Solving for speed and complexity.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

Uniphore

DECEMBER 7, 2021

CX leaders can support their logistics partners by leveraging robust communication tools to keep customers informed about their shipments. Company B offers a seamless checkout experience, including payment integrations for common payment tools like PayPal and Apple Pay and same-day in-store pickup options. U-Self Serve ?for

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! But there’s one problem – how to choose a chatbot platform that will serve your goals. Question 2: How do I build the bot?

ML 52

ML AI Start-ups Machine Learning 52

Totango

NOVEMBER 8, 2021

Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Customer Experience 103

Customer Experience E-commerce Technology Technology 103

SurveySensum

FEBRUARY 13, 2024

Take Netflix, for instance, a popular streaming service that continuously refines its services based on user behaviors and preferences, incorporating personalized recommendations, diverse content, original programming, a user-friendly interface, and responsive customer support. How satisfied are you with our customer support?

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Totango

OCTOBER 20, 2022

A good CS manager should be comfortable in a customer-facing role that combines sales and support interactions. They should be helpful when pulled in to assist in support functions such as listening to customer concerns and offering solutions. This skill is critical for sales and support, as well as helpful for internal teamwork.

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90