Totango

APRIL 6, 2023

By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Innovation 85

Innovation Outlook CRM Sales 85

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle. Customer Relationship Management: Hubspot. Dunning Management: Profitwell.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Customer Think

JANUARY 8, 2022

Of course, when we win or lose a deal, there is some reason code–usually some drop down in CRM that gives us a handful of choices about why we won or why we lost. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Sales people usually don’t put much thought into it, [.].

CRM 75

CRM Sales 75

Hodusoft

JULY 19, 2023

It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. In this blog, we will explore everything related to inbound call center software. Consider features such as ACD, IVR, call recording, CRM integration, real-time analytics, and reporting capabilities.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. There’s no denying the power of good customer relationship management (CRM) software. There’s no denying the power of good customer relationship management (CRM) software. But are you utilizing your CRM to its fullest potential? .

CRM 69

CRM Sales Customer Relationship Management Touchpoint 69

SugarCRM

MAY 18, 2023

Our previous blog post discussed the core CRM features for sales automation. In this blog post, we’ll touch on the key features of lead management within a CRM. So, let’s dive into the lead management features that can make or break a CRM. Look into software that can automate this process.

CRM 40

CRM Sales 40

Hodusoft

APRIL 4, 2024

In this blog, we will explore HoduSoft’s innovative solution Omnichannel CX suite and its role in enhancing CX and overall business growth. Before we delve into the details of HoduCC omnichannel CX Suite , let’s ask you some questions- Are you struggling to manage multiple communication channels effectively? Let’s get started!

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Fonolo

MAY 23, 2023

Contact center managers know this implicitly. This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Customer service is all about meeting and exceeding customer expectations. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Intercom, Inc.

APRIL 13, 2018

Today, you can take advantage of inside sales CRM tools like Close.io Modern CRM tools and social media constantly create new ways for users to interact. Luckily, CRM software offers SMS capabilities to give you a 360-degree view of all interactions directly from your laptop. Marketing metrics have an influence on sales metrics.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand.

Customer Experience 86

Customer Experience CRM Omnichannel Social Media 86

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. Something as simple as creating tasks in your CRM can work.

Sales 118

Sales CRM Construction Start-ups 118

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base. HubSpot Service Hub Part of the HubSpot ecosystem, Service Hub offers tools to manage customer relationships and enhance the customer experience.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? The results?

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

FEBRUARY 16, 2022

A hybrid work environment creates a situation in which managers lack visibility of team members working remotely. Role of contact center software in managing a ‘hybrid workforce’. Investing in hybrid workforce software for seamless team management of your hybrid workforce is no more a choice. CRM integration.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

SugarCRM

JULY 7, 2022

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects.

Technology 55

Technology Technology Data Entry ML 55

Uniphore

JANUARY 4, 2022

Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. He has an MBA from the University of Delhi, where his focus areas were Finance and Marketing and has a post graduate honors diploma in Systems Management. U-Self Serve.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Hodusoft

DECEMBER 6, 2022

This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success. Enterprise contact center solutions are software that enables businesses to easily manage customer interactions across multiple channels. What is an enterprise contact center solution?

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Lightico

MARCH 24, 2022

In this blog post, we will take a look at the 11 best insurance agency software programs and what makes them stand out from the competition. Whether you are looking for a management system that is easy to use or one that offers more features, we have you covered! EZLynx Agency Manager. Applied Epic. Applied Epic. It also has .

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Hodusoft

DECEMBER 13, 2023

In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. When a reliable service provider manages and maintains hosted telephony systems, the updates and patches are done automatically and regularly.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .

Government 76

Government CRM Omnichannel Case Management 76

SugarCRM

JUNE 9, 2022

Customer Relationship Management (CRM) has emerged as the solution for this customer-first transformation. When it comes to traditional CRM systems, those who have benefitted most often haven’t used it to its full potential, with it being complicated and time-consuming to use.

CRM 49

CRM Manufacturing Gaming Engineering 49

MattsenKumar

OCTOBER 12, 2023

Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. It helps with inventory management, vendor management, and streamlining processes, resulting in significant savings.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Zendesk

JANUARY 5, 2022

Start with top-of-funnel blog posts built for search engine optimization. Maximize sales lead generation efforts with a CRM. With so many leads to connect with, your team should use a customer relationship management (CRM) tool to easily track, manage, and engage with potential customers.

Sales 105

Sales Outlook Social Media B2B 105

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.

Business Operations 26

Business Operations CRM Social Media Sales 26

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. So, let’s get started.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Hodusoft

DECEMBER 6, 2023

Overview of Call Center Software Call center software is like the central hub of a call center, facilitating smooth operations and workflow management. Think of it as a toolbox for call center agents and managers. When the software and CRM systems seamlessly collaborate, agents can have real-time customer interactions.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SugarCRM

MARCH 29, 2022

Automate Critical Business Processes – Automate processes with advanced business process management, including visual workflow design, time-based alerts, approvals, and escalations. Watch our blog for more news! 2022 CRM Buyer’s Guide – Choosing a CRM doesn’t have to be a daunting challenge that keeps you up at night.

CRM 49

CRM Social Media Sales Start-ups 49

UJET

JANUARY 9, 2020

Is the CRM slow to pull customer information or update with information from other tools? That is accomplished when the agent is able to understand quickly, get relevant data from the CRM when needed, and use the best solution available. If a support team uses separate tools, it requires extensive management.

Customer Experience 72

Customer Experience Artificial Intelligence CRM Machine Learning 72

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. They need to handle and manage all the complex customer data, which makes data security a top priority for these companies.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Aquire

JANUARY 6, 2022

In fact, these tools will help your organization: Collaborate online remotely Improve workflow efficiency Manage files, projects, and tasks Provide valuable insights into business decisions Collect data and process online payments Support customers whenever or wherever. 3 HubSpot – CRM. And most importantly, grow your business.

Social Media 105

Social Media Invoicing CRM Start-ups 105

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. Utilize customer relationship management (CRM) systems, chatbots, and data analytics tools to streamline customer interactions, gather insights, and personalize experiences.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. Intercom.com . On the agenda?

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

SugarCRM

MAY 16, 2023

Over the years, CRM tools have become the golden standard for businesses to better manage customer interactions and streamline operations. Regarding sales automation, CRM tools bear most of the load when it comes to accelerating processes and generating favorable business outcomes.

CRM 29

CRM Sales Predictive Analytics Omnichannel 29

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. A CRM for Product. It’s a B2B SaaS application, think of it as a CRM.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Totango

APRIL 6, 2021

How do you recommend using Totango’s Revenue Center for management control and for managing renewals? Do you need to have separate CRM systems or can Totango act as the CRM while still enabling CSM functionality? The short answer is, if you don’t have a CRM at all, you don’t have to have one.

CRM 62

CRM Start-ups Education Touchpoint 62