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blog customer-insights 
Callminer
APRIL 30, 2024
Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insights to drive meaningful business improvements?
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Callminer
OCTOBER 19, 2023
This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Callminer
FEBRUARY 8, 2024
Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and CX. Read more in our blog.
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Callminer
JULY 5, 2022
We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices.
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Callminer
JUNE 13, 2022
Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations.
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Callminer
JANUARY 30, 2022
Think customer feedback is just for the contact center? Customer insights can be leveraged across sales, CX and product teams. Read this blog to learn how. Think again.
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Callminer
JUNE 30, 2021
Business performance improvement, powered by insights from customer conversations, makes it possible to connect the dots between insights and action. Read our blog to learn more.
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Steven Van Belleghem
JANUARY 17, 2023
Shep Hyken’s Customer Service Blog. Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. Seth’s blog. Blake Morgan’s Blog. Customer Bliss by Jeanne Bliss. Dan Gingiss.
Callminer
JUNE 7, 2021
Sentiment and emotion analysis enables businesses to keep track of how customers feel about products and services. This blog shares how these insights deepen customer relationships.
CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. Customer Insights/Measurement/Analytics. Customer Journey Mapping. Project/Program Management.
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ECXO
APRIL 18, 2024
Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Born and bred in Milan, Italy.
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Totango
APRIL 9, 2024
Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.
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Totango
JANUARY 3, 2024
Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.
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CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out. 68 Customer Support Email Address Name Ideas.
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Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.
C3Centricity
FEBRUARY 13, 2024
Last week I spoke about the importance of actioning customer feedback. And customers expect businesses to be constantly adapting and preparing for their future needs. Thriving in this dynamic environment requires a commitment to continuous improvement and a deep understanding of customer needs and preferences.
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Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
NGDATA
MARCH 28, 2024
Marketers face a challenge in identifying and retaining customers, and look-alike modeling (LAM) using AI can help define and target audiences effectively. LAM analyzes metrics to predict receptive customers, but tailoring interactions for individualized journeys is crucial.
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Uniphore
NOVEMBER 18, 2021
However, when you consider that emotions are central to customers’ decision-making processes, a data-driven tool that can help you understand how customers truly? The AI assistant can then use this insight to provide personalized responses based on the user’s mood and facilitate more in-depth conversations. Using emotion AI,?CX
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Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
Totango
NOVEMBER 14, 2023
As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.
Customer Think
DECEMBER 12, 2022
We know insight is critical in engaging our customers, helping them think about their businesses differently. Our ability to discuss relevant insights can be very powerful in inciting customers to think differently, helping them commit to and manage change, helping them in their buying process.
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Totango
OCTOBER 18, 2023
Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).
Customer Think
MAY 2, 2023
In today’s hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success. Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. In this blog, we […]
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Totango
DECEMBER 7, 2023
Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.
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Logicalware
JANUARY 6, 2022
But through it all, your thirst for knowledge and the latest insights and trends from the contact centre world was insatiable. Check out our top five most-read blogs below. Total Experience: The technology trend set to shake up customer service in 2021. Read the full blog here. Read the full blog here.
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Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.
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C3Centricity
MARCH 12, 2024
The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.
Zendesk
MAY 25, 2022
Susana de Sousa spent four years working on Airbnb’s Customer Experience. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books.
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Totango
NOVEMBER 27, 2023
“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.
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Intercom, Inc.
JANUARY 18, 2023
It can be quite a challenge to find and address the points of friction that are chasing your customers away. But while acquiring new customers is obviously a critical part of having a business, it’s hardly sustainable if they only ever stick around for a few months. “Are you attracting and engaging the right customers?
VOZIQ
NOVEMBER 20, 2023
Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. We hope these insights guide your business to thrive in the realm of sustained customer success.
VOZIQ
AUGUST 2, 2023
Get acquainted with our pick of the best articles on customer retention, building trust with customers, and AI-enabling growth. What Smart Companies Know About Integrating AI(HBR) This blog shows the strategic integration of Artificial Intelligence (AI) in businesses. These were our pick of blogs for the month of July.
Intercom, Inc.
JUNE 14, 2022
Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. What is a customer cohort? Why perform a customer cohort analysis?
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Totango
NOVEMBER 27, 2023
With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.
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The Customer Service Blog
MARCH 22, 2024
While watching these two plays in Manchester, it occurred to me that there are many quotes within Shakespeare’s plays that could be applied to business - giving inspiration and insight to entrepreneurs and people working in a corporate environment. Darren Bugg, Editor, The Customer Service Blog ……………….…….
Totango
FEBRUARY 9, 2024
Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. However, it does not factor in any additional revenue from customers who increased their average spend. What is gross retention?
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Customer Service Life
DECEMBER 20, 2023
Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity. Think about it.
Zendesk
NOVEMBER 1, 2023
More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of data security to implementing AI, these technology professionals play an increasingly vital role in how CX is delivered to customers. There’s definitely a dependency happening that they are interrelated.
Totango
NOVEMBER 14, 2023
As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.
VOZIQ
OCTOBER 17, 2023
Let us begin with an insightful read from The Wall Street Journal 5 Things CFOs Should Know About Generative AI- Wall Street Journal This article provides a concise overview of key insights for Chief Financial Officers (CFOs) regarding the application of generative AI in their roles.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
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Totango
NOVEMBER 27, 2023
We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.
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Logicalware
FEBRUARY 20, 2024
In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. And that’s where customer journey orchestration comes into play. This can damage the customer experience.
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