25 customer satisfaction survey questions and examples
Callminer
JULY 13, 2022
Looking to optimize your customer satisfaction surveys? Read this blog for questions and examples to help flesh out your own strategy.
blog customer-satisfaction-survey-questions 
Contact center agent satisfaction remains high after a rough year
Inside Customer Service
MARCH 11, 2021
A report from Benchmark Portal found that agent satisfaction has remained fairly high. About the Benchmark Portal Agent Voices Report The report is based on a detailed survey that was given to more than 10,000 contact center agents and leads in North America. The survey was conducted in 2020. The survey was conducted in 2020.
Contact Center 
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Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
11 Best Practices for Seamless Customer Satisfaction Survey Design
SurveySensum
JANUARY 17, 2024
Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough?
Customer Perception: The Complete Guide
Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.
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Which Surveys to take across B2B Customer Experience Journey?
SurveySensum
AUGUST 2, 2023
Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry.
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Six Best NPS Software Solutions for 2022
Totango
APRIL 5, 2022
This raises the question, how do you find the best NPS software solutions? Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth.
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Survey Logic: A Guide to Improved Data Collection
SurveySensum
MARCH 12, 2024
What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!
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The 5 Essential Behaviors Before Concluding Customer Interactions
Customer Service Life
OCTOBER 28, 2023
One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” I rode that high horse for a long time — even marking team members down on their quality evaluations for failing to end calls with that simple question. Can we please end this call now?”
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Unlocking Employee Satisfaction: Strategies, Metrics, and Impact
SurveySensum
FEBRUARY 27, 2024
At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. But more often than not, companies tend to overlook employee satisfaction in the pursuit of the company’s goals without realizing they are dependent on each other.
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12+ Must Ask Product Survey Questions to Improve Your Product
SurveySensum
OCTOBER 19, 2023
And even the customers started showing dissatisfaction. So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. What is a Product Survey?
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Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
5 Strategies to Gain VoC Insights from Knowledge Base
SurveySensum
JANUARY 5, 2024
It helped the company enhance overall satisfaction and create a more personalized and efficient fitness experience. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!
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Must Ask These 20 Website Feedback Questions Across the Customer Journey
SurveySensum
NOVEMBER 20, 2023
So, to know the reason behind not shopping for anything from your website, you launched website feedback with the help of a website feedback tool that has built-in website feedback survey templates. But here’s an important question: Do you know the right questions to ask your customers while they’re using your website?
Touchpoint 52
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20+ Questions to Ask in the Website Design Feedback Survey
SurveySensum
DECEMBER 5, 2023
This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.
6 Tried & Tested Customer Service Improvement Strategies
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MARCH 21, 2023
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.
Learn How to Get Customer Feedback Easily and Efficiently
Totango
OCTOBER 7, 2021
Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. After a customer support issue has been resolved.
5 Recommendations for Reopening your VoC Program
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JUNE 29, 2020
In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. Given the changes in customer expectations across all industries brought about by COVID-19, it is now essential that you rethink your VoC program with a “beginners mind.”. Now, your customers need to feel safe.
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Product Market Fit Surveys: What You Need to Know
SurveySensum
SEPTEMBER 22, 2023
Every business aims for the perfect product that customers adore. Apple continuously introduces products that not only excel but also cater to their customers’ desires. You can achieve this by launching product-market fit surveys. You also have to consistently deliver the same outstanding experience to your all customers.
From Data to Decisions: Harnessing In-App Survey Questions for Actionable Insights
SurveySensum
SEPTEMBER 19, 2023
While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? The answer was as vague as the question and the survey missed the mark. Secondly, the framing of the question is wrong here. What is an In-App Survey?
10 Mistakes to Avoid When Launching Your Dealership Experience Survey
SurveySensum
OCTOBER 5, 2023
The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?
What Is CSAT and How Can It Help You Improve Satisfaction?
Totango
SEPTEMBER 23, 2021
In this post, we’ll focus on this important customer satisfaction metric. We’ll discuss how to measure CSAT within the context of your customer lifecycle. CSAT stands for customer satisfaction or, when referred to as a key performance indicator, customer satisfaction score. What Is CSAT?
3 Reasons You Don’t Need a Survey to Listen to Customers
Customer Service Life
JUNE 8, 2020
The CX Question of the Day ( #CXQOTD ) for June 4 was, “Is surveying customers absolutely necessary?” ” You can click here to check out my answer to that question, hear the thoughts of others, and weigh in with your own. My short answer to this question? No, surveys aren’t necessary.
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6 Website Feedback Forms (Uses and Examples)
SurveySensum
NOVEMBER 21, 2023
It typically asks a straightforward question: → How likely are your users to recommend it to others on a scale from 0 to 10? You should use NPS forms because They provide a quick and effective way to assess customer sentiment. The score only indicates the current state of user satisfaction and guides for improvement.
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7 Things to Avoid While Creating B2B Surveys
SurveySensum
JULY 25, 2023
You’re eager to identify areas for improvement and boost customer satisfaction. So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. The same holds for B2B surveys. So, let’s jump right in.
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The Ultimate Guide to Find Out the Worst and Best Time to Send a Survey
SurveySensum
JANUARY 10, 2024
After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. The issue — they were sending surveys at the WRONG time. Best Times to Send a Survey in 2024 1. Let’s get started.
NPS 52
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10 Common Customer Service Survey Mistakes and How to Fix Them
SurveySensum
SEPTEMBER 28, 2023
Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. This allows for precise and honest responses.
How to Measure Customer Satisfaction: Goals, Metrics, & Strategies
SurveySensum
OCTOBER 26, 2023
Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?
CX Automation: How to Deliver Seamless Customer Experiences with Efficiency
SurveySensum
NOVEMBER 8, 2023
Customer experience encompasses every interaction a customer has with a business. A survey conducted by TELUS International revealed that 65% of customers anticipate some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.
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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management
SurveySensum
OCTOBER 17, 2023
Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?
70+ Online Shopping Survey Questions To Ask Your Customers
SurveySensum
JULY 7, 2023
But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.
70+ Online Shopping Survey Questions To Ask Your Customers
SurveySensum
JULY 7, 2023
But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.
Product Feedback Loop: A Blueprint for Continuous Product Improvement
SurveySensum
OCTOBER 20, 2023
Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.
Types of Customer Effort Score Questions (With Examples)
SurveySensum
AUGUST 16, 2023
According to Gartner’s research study, Effortless Experience Explained , 96% of customers who had a high-effort experience reported being disloyal, compared to only 9% of customers with a low-effort score. But that’s not it, they also leave negative feedback, influencing other potential customers. Customer Effort Score.
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Measuring Customer Loyalty: 5 Ways to Track It
Totango
JULY 6, 2021
Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.
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Everything You Need to Know About Cancellation Surveys
SurveySensum
FEBRUARY 6, 2024
Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Happy customers stick around, right?
Why NPS Scoring Isn’t Enough For Customer Success
Totango
OCTOBER 26, 2021
Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. You need a more complete view of your customer for success management.
NPS 90
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Why NPS Scoring Isn’t Enough For Customer Success
Totango
OCTOBER 26, 2021
Net Promoter Score tells you how likely customers are to recommend you, but is that all you need to know for customer success? NPS scoring is good as far as it goes, but it only provides insight into one facet of your customers’ sentiment toward your brand. You need a more complete view of your customer for success management.
NPS 89
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24 Best Website Survey Questions to Ask Customers in 2021
Zonka Feedback
JUNE 21, 2021
You bring visitors to your Website, but what do you do if customers are not staying and not returning? Website Surveys enable you to take direct customer feedback to understand their requirements and optimize your Website performance based on it. And how do you fix it if they don't?
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10 Best Strategies to Capture Valuable Customer Feedback on Website
SurveySensum
NOVEMBER 16, 2023
Some customers buy cupcakes, while others just browse. Now comes the question – how to get customer feedback on the website? Here are 10 effective strategies to capture customer website feedback. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.
Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace
SurveySensum
FEBRUARY 14, 2024
As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.
Switching from Delighted? Explore These Top 9 Delighted Alternatives
SurveySensum
OCTOBER 10, 2023
Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.
The Power of Empathy: How it Impacts Customer Success
ClientSuccess
FEBRUARY 14, 2023
Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. Customers want to feel heard, understood, and supported – and empathy helps customer service teams meet those needs. What is empathy?
5 Tips to Improve Customer Satisfaction in the Automotive Industry
SurveySensum
FEBRUARY 24, 2023
In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?
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