Win the Customer

DECEMBER 19, 2022

In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience. This inclusivity fosters a more welcoming dining environment and expands a restaurant’s customer base.

Technology 52

Technology Technology Gaming Education 52

Help Scout

JULY 18, 2018

Some of us have more power than others, but as individuals, we can take a number of thoughtful actions that add up to create a better, more inclusive and inviting culture. How transparency fosters diversity and inclusion — my story. Diversity and Inclusion at Help Scout. 9 ways to foster inclusivity.

Social Media 40

Social Media Start-ups Education 40

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Foster a positive work culture that emphasizes trust, respect, and collaboration.

CX 64

CX Technology Technology Construction 64

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. This feedback is crucial as it helps identify areas of improvement, fosters engagement, and ultimately drives the organization’s growth and success. Dialogue Platform : Beyond data collection, it fosters open communication.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Additionally, leaderboards display rankings based on student performance or points earned, which is a great way to foster a sense of achievement and healthy competition.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. Making Content More Inclusive. In this post, Help Scout Blog Editor Emily Triplett Lentz outlines how we audited our content for exclusionary language (like “crazy,” “lame,” “blind” and so on), and what we learned from the process.

Sales 40

Sales Finance 40

The Customer Service Blog

SEPTEMBER 28, 2021

Have a read of the article below and then get in touch with The Customer Service Blog to give your views. Darren Bugg Editor, The Customer Service Blog 'The customer is rarely right, often self-obsessed and may be best ignored' - by Brendan Canavan Customer focus is an enduring and fundamental principle of business. What do you think?

Social Media 52

Social Media Customer Relationship Retail Customer Loyalty 52

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Effective Leadership and Collaboration Employee engagement makes workplace communication more efficient and fosters mutual respect, making for better collaboration and leadership. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Intercom, Inc.

AUGUST 15, 2018

I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. To promote tech leadership skills among women and people of color, leaders should create a safe environment to discuss diversity and inclusion initiatives honestly. Sponsorship vs. mentorship.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Zendesk

MAY 26, 2021

The goal of customer service is to foster better customer relationships. Learn the top customer service skills for 2021 in our blog post. 54% want to buy from companies that prioritize diversity, equity, and inclusion in their communities and workplaces. How has customer service changed? The rise of messaging.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Totango

MAY 15, 2024

Our takeaway: For businesses looking to thrive, it’s essential to refine CS success motions and KPIs, ensuring they are aligned with the broader company objectives and are a force in fostering stronger interdepartmental connections to achieve these goals.

AI 104

AI Sales Innovation B2B 104

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. Unified Communication fosters collaboration by providing real-time communication channels and collaborative tools.

Contact Center 52

Contact Center Social Media Innovation Government 52

ECXO

JANUARY 30, 2024

By doing so, businesses can foster stronger emotional ties with their customers. For example, when a customer sees a brand demonstrating care, empathy, or excitement, their mirror neurons can cause them to feel the same emotions, fostering a strong emotional connection with the brand. Image by Joao Marcelo Novellino Pereira.

CX 52

CX Customer Loyalty Education Customer Retention 52

Hodusoft

AUGUST 23, 2023

In this blog post, we will discuss what multi-tenant IP PBX software is, how it benefits MSPs, and how MSPs can choose the right software as per their business needs. The ability to customize and brand the platform ensures that clients feel connected to their MSP, fostering stronger relationships and loyalty.

CRM 52

CRM Technology Technology Customer Relationship Management 52

Win the Customer

JULY 11, 2023

In this blog post, we’ll delve into the disruptive role of fintech and digital banking, exploring how they have reshaped the financial industry and empowered individuals and businesses alike. Empowering Financial Inclusion One of the most notable impacts of fintech and digital banking has been the promotion of financial inclusion.

Finance 52

Finance Artificial Intelligence Innovation Technology 52

Comm100

MAY 1, 2018

Fostering an environment of intergenerational understanding starts with leadership. Consider inviting your employees out to a bar, restaurant, sporting event, or another less-formal setting to foster more intimate intergenerational connections. Focus on similarities. There are more similarities than differences amongst the generations.

Start-ups 42

Start-ups Social Media Education Technology 42