Logicalware

NOVEMBER 5, 2021

Ticketing systems help customer service teams to manage, prioritise and track customer requests. They are commonly used in contact centres and by help desks that receive high volumes of customer enquiries every day. So in this blog, we’ll explain how they work and how they can improve your workflows.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. In today’s global marketplace, businesses are in constant competition.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Hodusoft

JUNE 28, 2023

Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips Just imagine how frustrating it would be if you have a room full of customer service representatives in your call center but you have no idea how many of them are speaking with callers and how many of them are available. It’s known as Busy Lamp Field.

Contact Center 52

Contact Center Hospitality Hospitality Finance 52

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, it can be hard to know which will be the best free chat for your business. .

CRM 86

CRM Social Media Start-ups Customer Satisfaction 86

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.

NPS 52

NPS Social Media Text Analytics Outlook 52

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. RingCentral.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Comm100

JULY 5, 2021

The problem is, with a small team, there’s a limit to how many channels you can monitor without customers falling through the cracks. And yes – you can get all that (and more) in some free IT ticketing software. Get a free IT ticketing software that’s truly, wholly free with unlimited agents and tickets like Comm100.

Social Media 59

Social Media Omnichannel Customer Acquisition Customer Service 59

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. KomBea Corporation, located in Salt Lake City, Utah, has been helping call centers become more compliant, secure, and efficient for over 12 years. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? This blog post will cover several of the top, most sought-out customer engagement tools on the market. Popular Customer Engagement Software Tools and Who They’re Good For? Business Seeks Industry-Leading CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

PeopleMetrics

JULY 31, 2018

Almost any VoC software platform can easily analyze these data and create graphs to aggregate and compare the responses: Maybe 30% of respondents were very satisfied, 35% very dissatisfied, and so forth. All sophisticated VoC software platforms will have a text analytics module available. Enter text analytics. Here’s how it works.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

So when it was first you and the three other founders sitting on a desk, I would love to hear a little bit about how you decided what to build. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Paul: Hey Des, glad to be here.

Engineering 165

Engineering Start-ups Finance Sales 165

Comm100

FEBRUARY 7, 2018

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. At first you feel satisfied, confident in your investment. Hidden Costs Add Up. Caps and Restrictions Hinder Engagement.

CRM 41

CRM Social Media Start-ups Touchpoint 41

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Here’s what that looks like at Help Scout. Career growth for customer support agents. Generalists. Generalists.

Customer Service 40

Customer Service Engineering Education Social Media 40

Help Scout

AUGUST 8, 2018

Business leaders always have to toggle between prioritizing generosity and growth. Help Scout “grandfathers” old pricing plans for two years, meaning that current customers don’t see any rate increase until 730 days after raising prices for new customers. Help desk software that won’t break the bank.

Invoicing 40

Invoicing E-commerce Start-ups Engineering 40

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. Michele Hansen is the co-founder of Geocodio , a SaaS business that provides geocoding and data matching for addresses. Diving into customer research.

Start-ups 138

Start-ups Invoicing Education Sales 138

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52

Intercom, Inc.

OCTOBER 15, 2020

As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. From patriot to Pokemon.

Sales 265

Sales Start-ups Engineering Education 265

Comm100

MARCH 16, 2018

But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. It can help you re-stimulate inactive leads and convert your leads into customers. Yes, that’s right – we are partnered with small startup breweries from around the world…. Address Your Reader.

B2C 41

B2C Sales Start-ups B2B 41

Intercom, Inc.

OCTOBER 31, 2019

I am the CEO of a company called Woven, which is an intelligent calendar for busy professionals, and I have spent my entire career focused on the productivity of others. ? ? ?. Two weeks into Tim Campos’ job as the CIO at Facebook, Mark Zuckerberg’s executive assistant asked him to join the CEO for an important meeting at 8 a.m.

Start-ups 169

Start-ups Technology Technology AI 169

Intercom, Inc.

FEBRUARY 21, 2019

That’s why more and more businesses are turning to sites like G2.com com , the place to see what others are saying about their experiences with the myriad SaaS options for business. com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience.

Education 123

Education Start-ups B2B Sales 123

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. This allows your community to help each other – and often to grow your product or service beyond what you might have imagined on your own.

Start-ups 116

Start-ups Engineering Sports Social Media 116