35 Indicators that a Company Isn’t Customer-Centric
CX Accelerator
NOVEMBER 7, 2023
Surely customer support could help me sort this out. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office. After pushing a bit more for a supervisor, I was left with no choice but to hang up and try again. Give inconsistent or incorrect answers to customers.
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