SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software? How to choose the right software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Aquire

SEPTEMBER 28, 2021

The Net Promoter Score (NPS) is a popular metric that measures customer loyalty and satisfaction. Businesses have long been crunching the numbers to calculate their NPS, but have they really been doing it right? To help you measure and improve NPS effectively, we put together a guide. What is the NPS formula?

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

Totango

SEPTEMBER 15, 2022

But the number of customer success metrics SaaS providers can track is extensive. Then we’ll look at nine of the most critical SaaS customer success metrics to monitor to ensure that your CS strategy achieves the intended results. These are just a few SaaS dashboard examples out of many you could create.

Net Promoter Score 95

Net Promoter Score NPS Customer Acquisition Customer Satisfaction 95

SurveySensum

SEPTEMBER 7, 2023

And within an hour you received a survey in your inbox – ‘How likely are you to recommend the washing machine to your friends?’ A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ When to Send a Relationship NPS Survey?

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. But what more can an exceptional SaaS customer experience bring to the table? You will continue using it, right? Your customers feel the same way.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product. After specific product adoption benchmarks have been achieved.

Customer Feedback 104

Customer Feedback Net Promoter Score NPS Voice of the Customer 104

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. It’s time for product teams to go from being revenue-led or product-led to being customer-led.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

ClientSuccess

FEBRUARY 8, 2023

There are an overwhelming amount of metrics that you can measure to track customer success. NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Today’s B2B customer researches, purchases and engages with products online.

B2B 111

B2B B2C Customer Experience Net Promoter Score 111

Logicalware

DECEMBER 18, 2023

We can’t help but notice how fast this year has gone by (as we say each year), and it is once again time to rewind and reflect on the achievements of the year. We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product. After specific product adoption benchmarks have been achieved.

Customer Feedback 72

Customer Feedback Net Promoter Score NPS Voice of the Customer 72

Totango

SEPTEMBER 29, 2020

It is the sum of the profit you make from your customers over time, rather than any single sales event, and it is the most accurate method of anticipating revenue in a customer-centric, Software-as-a-Service (SaaS) environment. Customer Lifetime Value SaaS Equation. Maximizing Customer Lifetime Value in SaaS.

Customer Acquisition 106

Customer Acquisition NPS Customer Relationship Customer Experience 106

Totango

MAY 6, 2022

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. The Totango customer health score feature allows you to set up broad account health measurement categories or drill down into multidimensional subcategories, depending on your business needs.

Invoicing 120

Invoicing Customer Journey Map Customer Satisfaction Customer Relationship 120

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. The first step in building strong SaaS customer engagement is understanding the current customer experience.

NPS 118

NPS Customer Experience 118

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). Let’s move on to how many new customers you acquired” is likely the next agenda item.

NPS 96

NPS Net Promoter Score B2B CRM 96

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Product Usage – DAU/MAU Ratio. Product usage measures the level of engagement the customer has with your solution.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This resulted in more relevant downloads and positive feedback from customers. Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Build customer success into your policy statement, articulating how your guiding principles support the success of your customers. (“We This promotes success for your company as well as your customers.

Customer Retention 87

Customer Retention Customer Journey Map Net Promoter Score Scorecard 87

ClientSuccess

MARCH 9, 2020

As modern SaaS customers have changed and grown more complex over the last few years, the roles of customer success and customer experience have also changed. As modern SaaS customers have changed and grown more complex over the last few years, the roles of customer success and customer experience have also changed.

Customer Experience 97

Customer Experience Customer Relationship NPS Start-ups 97

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

JANUARY 25, 2024

Their kind words about how much they liked our services got me thinking – could their happiness translate into more opportunities for me? We all know how powerful it is when someone spreads word-of-mouth about something. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client.

NPS 52

NPS Customer Feedback Gaming Social Media 52

ClientSuccess

MARCH 20, 2019

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. In this blog, I will cover the 4 high-level categories of customer success metrics. Customer health metrics include more than product usage metrics.

Net Promoter Score 61

Net Promoter Score NPS Customer Retention Customer Service 61

Totango

AUGUST 21, 2020

Question: How did Totango help with this cloud transformation and how many Totango users do you have? A: How was the Totango learning curve for these 13k users especially with so many tools SAP already has? A: How was the Totango learning curve for these 13k users especially with so many tools SAP already has?

Innovation 116

Innovation NPS Touchpoint Start-ups 116

ClientSuccess

MARCH 9, 2020

As modern SaaS customers have changed and grown more complex over the last few years, the roles of customer success and customer experience have also changed. As modern SaaS customers have changed and grown more complex over the last few years, the roles of customer success and customer experience have also changed.

Customer Experience 74

Customer Experience Customer Relationship NPS Start-ups 74

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. How Did We Evaluate InMoment Alternatives? When you are thinking of buying a new product, what do you do? Source How Did We Evaluate InMoment Alternatives?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

MARCH 5, 2021

To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service. First , actively monitoring your CRR provides you with an objective metric to measure the effectiveness of your customer retention strategy.

Customer Retention 88

Customer Retention Net Promoter Score Start-ups NPS 88

SurveySensum

JULY 21, 2023

And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Acquiring a new customer can cost you 5-7 times more than retaining an old one.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience? Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

APRIL 5, 2022

How do you make that happen? It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. SaaS and B2B organizations (especially those with subscription models) often require customer enablement. With a customer enablement strategy. What is customer enablement?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Customer success (CS) teams focus on understanding customers’ goals and helping clients achieve their desired outcomes with a purchased product or service. They evaluate where there may be issues in the buyer’s journey and how to make every interaction the best it can be.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. Here are 6 customer success trends that have been huge in 2018: 1.

NPS 74

NPS Finance Technology Technology 74

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. Get Users’ Attention with In-product Messaging. Cater Promotions to Client Needs.

B2C 62

B2C Customer Journey Map NPS B2B 62

Totango

APRIL 16, 2021

Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. This increases their engagement with you, promoting more active adoption of your product. How to Personalize Your Communication . This lays the groundwork for subscription renewals and upsell opportunities.

NPS 70

NPS Start-ups Technology Technology 70

Totango

MARCH 12, 2021

In the SaaS industry and in other industries borrowing its insights, the modern customer journey has been reconceived from a more customer-centric perspective. A customer journey map template lays out a path to optimal outcomes promoting client retention. Mapping the Modern Customer Journey.

Customer Journey Map 66

Customer Journey Map Net Promoter Score Customer Retention Sales 66

SurveySensum

NOVEMBER 25, 2022

How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . But how will you measure the CES score? Further, CES is usually measured on a 5-point scale or 7-point scale that can be in the number, emoticon, or statement form with a standard CES question.

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52