Win the Customer

JUNE 7, 2016

According to data reported by the Selz Blog , ecommerce sales are expected to increase to $491.5 billion by the year 2018, compared to 2014 when online sales totaled $304.1 And many times, the customer service that you provide can make or break a sale. And their expectations should not be ignored.

Customer Expectations 90

Customer Expectations Social Media Engineering Sales 90

Zendesk

FEBRUARY 17, 2022

To increase your win rate, you need to attract the right customers and build a relationship with them. Every interaction is an opportunity to connect with leads and push them further down the sales funnel. A strong lead magnet provides value for sales leads. Feeling deflated, you walk out the door. The reason?

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SugarCRM

JUNE 2, 2022

The pandemic has fundamentally changed how we work and live and has driven the accelerated adoption of digital channels such as eCommerce and social commerce across multiple industries. It’s no good to provide a stellar experience when the customer first reaches, then fall short with your online ordering or after-sales service.

Manufacturing 26

Manufacturing CX Artificial Intelligence CRM 26

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

Retail 52

Retail Sales Start-ups Customer Service 52

Zendesk

AUGUST 1, 2022

Both parties win when the new customer makes a purchase—the advocate gets a reward, and the company gets a sale. To encourage referral program participation, businesses will promote the rewards they offer—such as gift cards, ecommerce “cash-in” points, or branded swag. Benefits of customer referral programs. They build trust.

Social Media 98

Social Media Start-ups CRM Sales 98

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. An NPS score is a valuable metric to track customer sentiment, and it can help businesses improve customer loyalty, boost sales, and improve customer satisfaction. Second, focus on increasing customer loyalty.

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. Using these lead generation strategies will help you reach pivotal marketing and sales goals. 21 lead generation best practices to boost sales.

Sales 52

Sales CRM Social Media Start-ups 52

Aquire

JULY 5, 2021

The conversion rate is calculated by taking the number of sales divided by the number of visits multiplied by 100. Say an eCommerce site receives 200,000 visits in October. Pro tip: If your conversion rate seems low or not reaching your marks, check out these 7 effective ways to increase conversion rates.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Aquire

OCTOBER 26, 2021

As concerns about data privacy increase , and shoppers become better informed, personalization requires a more careful approach than ever before. Wait, is this blog personalized? Even retail or ecommerce companies can use this type of curated content. Just don’t be sales-y. Did we just say Michael? The holistic.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Comm100

NOVEMBER 10, 2016

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% But what does the increase in holiday traffic mean for ecommerce? Study chat requests last holiday season.

Legal 56

Legal Retail Healthcare Start-ups 56

Doing CX Right

JULY 24, 2019

We’ve seen an increasing focus over the past couple of years on customer experience in field service. She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. We spoke about the fact that you not only lead CX at your day job, but you do it with your blog as well.

NPS 40

NPS Net Promoter Score CX Close the Loop 40

Zendesk

FEBRUARY 7, 2022

Whether you’re a well-established firm or just starting to scale and grow, a successful customer support team can help attract new business, boost retention, and increase sales among your existing customer base. These will be different in ecommerce or travel compared to insurance or banking, for example. Customer service.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Pretty straightforward, right?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

JUNE 4, 2020

This blog will take you through just some of the key reasons why audio and video chat are key to the success of your live chat support and customer satisfaction. In an age of increasing automation, customers value the human experience. This adds an extra level of engagement and trust that will go a long way in securing sales.

Customer Satisfaction 59

Customer Satisfaction Sales Customer Expectations Customer Service 59

Lumoa

DECEMBER 15, 2022

Think marketing, sales, service, and support. they could then write an informative blog post or create helpful social media content to attract more potential clients. Once you’ve identified these needs, prioritize them based on their impact on business outcomes such as sales revenue growth or market share. Emotional (i.e.,

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. For example, people are working from home at increased rates , video conferencing apps are seeing record downloads , and commuter traffic has plummeted. Embracing a philosophy of change. Thoroughly understand what’s changed. What pain points are they facing?

Education 228

Education Event Planning Start-ups Healthcare 228

Comm100

NOVEMBER 18, 2021

This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students. Live chat is often touted as an incredibly effective sales tool for eCommerce sites. Moreover, they need to cater to their online expectations.

Education 72

Education AI Technology Technology 72

Intercom, Inc.

APRIL 2, 2020

So, in this episode you’ll hear from: Kristin Habacht , Head of EDR Sales at Atlassian. So, we’ve done a lot of case studies and and posted these on our blogs. The beneficiary of it will be digital retail, the delivery services and eCommerce are going to be there for people. Josh Nielson , CEO at Zencastr.

E-commerce 260

E-commerce Retail Start-ups Education 260

Intercom, Inc.

AUGUST 2, 2018

Prior to that, Claire led product management and user experience teams at several eCommerce and tech companies, including Electronic Arts and uShip. Not just in product engineering and design, but in marketing, customer success, sales, the executive team, etc. We have a model called the PILL Framework. Playing into greed and fear.

Engineering 140

Engineering Start-ups B2B Sales 140

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Price : Sales Cloud ranges from $25-$300/user/month. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42