Intercom, Inc.

OCTOBER 2, 2018

While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Here’s how we went about doing that. Our final color palette.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Execs In The Know

NOVEMBER 22, 2022

When you’re running multilingual operations or international business, oftentimes CX strategy and language become separated into two different work streams. It’s time to rethink how we address language as a business problem. Decide on the appropriate hub model for your business.

Contact Center 98

Contact Center CX Technology Technology 98

PeopleMetrics

DECEMBER 17, 2020

Discover our award-winning Customer Experience (CX) blog: [link]. Instagram: [link]. Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? How has COVID-19 changed the way we measure customer experience (CX)? PeopleMetrics LIVE!

CX 62

CX Customer Experience Touchpoint Innovation 62

PeopleMetrics

FEBRUARY 18, 2021

In this session, we talk about closed-loop feedback best practices, share some examples of closed-loop feedback processes and communications, and show you a few ways to use customer feedback to increase customer loyalty, improve employee experience, and grow your business. Discover our award-winning Customer Experience (CX) blog: [link].

Close the Loop 62

Close the Loop Customer Feedback CXM Customer Loyalty 62

PeopleMetrics

JULY 13, 2020

In my last blog post , I offered 5 recommendations for re-opening your VoC program in light of COVID-19 closures. If you have not checked out that blog post, I highly recommend doing so ( click here to read ). In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys.

VOC 71

VOC CEM Business Administration Machine Learning 71

The Customer Service Blog

JULY 24, 2021

I'm quite certain that's what I would do, and I suspect that the vast majority of readers of this blog would do the same. So, as the editor of Britain's leading blog on customer service, when I saw this photograph posted on LinkedIn (and the person who posted it incredibly saying how wonderful the food was!!)

Customer Service 52

Customer Service Customer Experience 52

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. With one simple tweet, status update, or blog post, they can reach thousands of people right away. Let’s have a look at the 13 best practices to improve ecommerce customer service for your business.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Zendesk

JUNE 11, 2021

With the right methods, your business can generate more leads at the top of the funnel and more deals at the bottom. A well-defined sales funnel should allow your business to develop a better understanding of your prospects. That doesn’t mean your sales and marketing teams should settle for a slow drip of conversions, though.

Sales 86

Sales Social Media B2B CRM 86

Zendesk

JANUARY 5, 2022

As the sales rep, it’s your responsibility to gauge each lead’s interest level and determine whether they’re an ideal customer for your business. Sales leads might be a good fit for your business—but they might not. You just need to persuade them to do business with you. Types of sales leads. 5 proven lead generation tips.

Sales 105

Sales Outlook Social Media B2B 105

Customer Bliss

AUGUST 20, 2019

When you think of only the short term gain and not the long-term loss of your customer’s business and their good word, your opportunity for growth depends heavily on customer acquisition and spending money to get in new customers because the ones you brought in last month have already left. ” moment: View this post on Instagram.

Customer Acquisition 50

Customer Acquisition Customer Experience 50

Hodusoft

FEBRUARY 16, 2022

Striking a balance between protecting employees from the pandemic and continuity of business is still a major concern for most businesses in 2022. Also Read our another blog on A Guide to Hybrid Workforce Technology for the Future of Work. They are smart enough to detect unanswered calls and busy signals. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Shep Hyken

OCTOBER 18, 2021

My Comment: The Chief Experience Maker, Dan Gingiss shares a blog-version of a story from his latest book, The Experience Maker , about how a “Happy Birthday” experience at a restaurant took a nice experience and made it memorable. Which one makes for a better picture that will be shared on Instagram and Facebook? Business went under.

Customer Service 81

Customer Service Social Media CX Start-ups 81

Steven Van Belleghem

MARCH 9, 2021

Many business leaders wonder if they should experiment with Clubhouse. It’s not like Instagram or Facebook that you can quickly check in between two meetings, you really need to sit down for this one. In this blog I wanted to share some easy-to-implement tactics on how you can use Clubhouse for your customer experience strategy.

Customer Experience 98

Customer Experience Event Planning Social Media 98

Shep Hyken

MARCH 4, 2022

Actively listening to customers demonstrates a real interest in their business and their needs. Today’s customers expect a relationship with who they do business with that goes beyond just using products. Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts.

Customer Experience 69

Customer Experience Social Media Touchpoint Sales 69

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Customer Bliss

DECEMBER 4, 2018

” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: View this post on Instagram. Follow me on LinkedIn or Facebook or subscribe to the blog.

Legal 74

Legal CX Customer Experience 74

ProProfs

DECEMBER 9, 2021

On October 5, 2021, all of Facebook’s apps, including Instagram, WhatsApp, and Messenger, went down for more than five hours. . It’s like Instagram but without a newsfeed. And, since more marketers turn to Instagram Stories for marketing their products, there is less competition on Snapchat. What is Snapchat? .

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Execs In The Know

OCTOBER 10, 2022

Understanding the difference between omnichannel and multichannel is essential for businesses to enhance customer experience. Contact channels are how customers can get in touch with a business — for example, by emailing, engaging in a live chat, or calling a contact center for support. Back to Basics: What Is a Channel?

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Customer Bliss

NOVEMBER 26, 2019

View this post on Instagram. has a comic like this one to help illustrate the behaviors we must change as business leaders. #CX CX #MakeMomProud #business #DailyDose #customerexperience #CCO #customer #businessleadership #WisdomWednesday. Follow me on LinkedIn or Facebook or subscribe to the blog below.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Lumoa

MARCH 10, 2022

And if you’re like most businesses, you probably already get a ton of customer feedback. Incorporating customer feedback into your marketing strategy can level up your marketing efforts and help you drive even more growth for your business. Using customer feedback in marketing can give you a huge edge on competitors. Support tickets.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

AUGUST 17, 2023

What are the top NPS scores of SaaS businesses? → How to improve your B2B SaaS NPS scores? Well, all these questions are answered in this blog. If your SaaS business NPS score is below 27 then it’s not considered a good score, and if your NPS score is above 27 then you’re doing pretty well. So, continue reading.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

CommBox

MAY 18, 2022

In fact, avoidable customer churn causes US businesses to lose billions each year. You’ll likely want to deliver something fast, cheap, and meets consumer expectations, so you may risk putting even more strain on your business. That’s a real problem! . Some cases may require an overhaul of the customer service experience.

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Customer Bliss

AUGUST 6, 2019

See the comic on my blog.) View this post on Instagram. CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. When we bombard customers with complex paperwork, we force them into consenting to what’s inside. MakeMomProud #CX Click To Tweet.

CX 59

CX Innovation 59

Customer Bliss

MARCH 12, 2019

View this post on Instagram. ” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. Follow me on LinkedIn or Facebook or subscribe to the blog below. Stop the customer hot potato and show up as a team to your customer.

Customer Experience 109

Customer Experience CX Start-ups 109

Customer Bliss

JULY 16, 2019

When you begin with what customers need instead of what you require, you will gain customers who love you, for understanding their needs and translating it into how you run your business and honor them. View this post on Instagram. Well, the traditional hospital gown is just not cutting it. ” Honor your customers’ dignity.

Hospitality 57

Hospitality Hospitality CX Healthcare 57

Customers That Stick

SEPTEMBER 18, 2014

Instead, the degree to which the loyalty program includes components of social sharing and acknowledges the Millennial consumer in a way that gives them the opportunity to feel a part of a business matters more than money-saving offers. Blog customer-loyalty Guest Posts customer loyalty customer retention'

Social Media 133

Social Media Customer Loyalty Retail Customer Acquisition 133

Customer Bliss

NOVEMBER 27, 2018

View this post on Instagram. CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. The people and the companies—who know who we are, who record our behaviors and our purchases—are those who we gravitate to, are those who we want to give our business to.

Retail 71

Retail CX Customer Experience 71

Fonolo

AUGUST 16, 2018

While social media has certainly become the latest place for frustrated customers to provide feedback to businesses with less than stellar customer service, we at Fonolo think it can also be a place to celebrate those who are getting it right. Get in Touch: Contact us via humansofcustomerservice@gmail.com , Facebook , Instagram , or Twitter.

Customer Service 86

Customer Service Social Media CX AI 86

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. Working with both individuals and businesses, the team at Later needs to implement tactics from B2C and B2B to ensure they’re always providing the best experience for their users.

B2C 118

B2C B2B Social Media Start-ups 118

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In 2022, having an excellent customer experience strategy is a must if you want to survive in the cutthroat world of business.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Customer Bliss

JULY 23, 2019

Globally, 56% of respondents in Microsoft’s State of Global Customer Service Report have actually ceased doing business with the brand because of poor service experiences. Sometimes in our lives as customers when we need help our own fortitude and ability to fend for ourselves determines the outcome. End service exhaustion!

Healthcare 69

Healthcare CX Customer Experience Customer Service 69

Steven Van Belleghem

SEPTEMBER 26, 2019

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. A bit like an audio blog, actually. from industry experts, business leaders, and other great minds. So I was immediately drawn to his podcast which promises to “offer you best start-up advice from Silicon Valley and beyond”.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Qualtrics

MARCH 14, 2019

This is probably one of the most common places you see businesses displaying customer testimonials. Testimonials are generally short quotes, making them great for sharing on platforms like Twitter, Instagram, Facebook, and LinkedIn. Put testimonials on your homepage. Share them on social media. Other ways to use customer testimonials.

Social Media 47

Social Media Sales Customer Experience 47

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. Retail trend FAQ Top 5 trends in the retail industry “The new normal is, in fact, the old normal in retail,” says Dr. James Cash, emeritus professor of business administration at Harvard Business School.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Intercom, Inc.

FEBRUARY 26, 2018

In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. The same is true in software.

Engineering 224

Engineering Technology Technology Innovation 224

Comm100

NOVEMBER 8, 2017

From Priceline to JetBlue, the biggest brands are turning to Twitter, Facebook, and Instagram to resolve customer issues and proactively provide support – and so should you. In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Start-ups Sales 48

1 to 1

APRIL 16, 2014

From Facebook and Twitter, to Instagram and Pinterest, social media continues to prove it''s not just some trend, but also an emerging platform for individuals and brands to connect and converse. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Social Media 55

Social Media 55