Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. Previously, he ran SEO at Atlassian and Dailymotion so it’s no surprise that he is widely regarded as one of the foremost voices in the SEO arena. In a crowded category , it can be tough to make an SEO impact.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Zendesk

JUNE 21, 2023

Types include: Customer advocacy Employee advocacy Influencer advocacy Customer brand advocacy Customer advocates promote businesses through word-of-mouth reviews based on their experiences buying from a company. Employee brand advocacy Employee advocates promote businesses based on their knowledge and experience working for the company.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Totango

SEPTEMBER 22, 2022

Customer success platforms achieve this by using features such as optimized workflows, key performance indicators (KPIs), and monitoring tools to trigger workflows based on KPI data. Salesforce uses artificial intelligence to provide an all-in-one cloud-based platform for managing customer relationships and sales teams. Primary Users.

Business Growth 71

Business Growth CRM Social Media Sales 71

Help Scout

JULY 29, 2021

Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering. Knowledge base content also shows up in search results and helps boost SEO.

Start-ups 142

Start-ups Education Sports Engineering 142

ProProfs

JANUARY 25, 2022

In this blog post, I will share 10 of the best quiz types for brand growth and some examples of each. Trivia/Knowledge Quizzes. Trivia or knowledge quizzes simply test the quiz taker’s knowledge on a particular topic. Trivia/Knowledge Test Quiz Title Ideas. Which Type of Online Business is Right for Me?

Social Media 52

Social Media E-commerce Start-ups Entertainment 52

Lumoa

DECEMBER 15, 2022

They can do this based on the feedback they get in a survey asking email subscribers which one they work in. they could then write an informative blog post or create helpful social media content to attract more potential clients. Not only will your VoC strategy benefit from these insights, but also your SEO strategy.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Intercom, Inc.

NOVEMBER 23, 2022

Instead of doing traditional content marketing in a crowded market with much more affluent players, ProfitWell focused on producing different, audience-based content to drive traffic. If you think about subscription growth, probably 85% of blog posts and content have to do with sales and marketing. Investing on audience-based content.

Start-ups 118

Start-ups Sales Government B2B 118

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. Knowledge Bases and FAQs Knowledge bases and FAQs aren’t new to the call center world, but they still hold a lot of value for customers who prefer self-service.

Social Media 87

Social Media AI Technology Technology 87

Zendesk

MARCH 31, 2021

While an FAQ is traditionally thought of as a basic list of questions and answers, it can also be part of a company’s larger help center —a comprehensive knowledge base that empowers customers to find solutions independently. Each question, when clicked, goes to a micro-blog on the topic, full of hyperlinks to more information.

Start-ups 52

Start-ups Retail CRM Engineering 52

Zendesk

MARCH 19, 2021

Let’s get the obvious out of the way: Satisfaction is important because it means your customer base likes what you’re doing. Read our article on how to measure customer satisfaction (based on advice from industry leaders). Use SEO-optimized blog posts and social content to be front and center in Google searches and social media feeds.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Aquire

JANUARY 6, 2022

Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. Acquire’s pricing is based on team sizes, usage, agent seats, and more. #2 SEMrush’s SEO dashboard screen.

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. That is a function where people go really deep, and they have a lot of very, very specific knowledge, particularly when you’re spending a lot of money. Here’s Rachel.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Comm100

FEBRUARY 7, 2018

Will the vendor provide tools for custom knowledge management within your organization? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor provide cloud-based deployment?

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Intercom, Inc.

MAY 10, 2018

I found that after a couple of years at Uber, where I was laser-focused on ride sharing, it really excited me to bring all the knowledge and skills I’ve built over my career to actually help a lot of different entrepreneurs make a big impact across the ecosystem. How do we acquire more and more folks?” Andrew, this has been awesome.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

ProProfs

APRIL 5, 2022

month (Price based on number of contacts). Quora Easy to use platform with a huge user base. Blogging, SEO, and ad tracking & management Free and paid plans. Build intelligent workflows based on branching logic. Popup forms based on customer interactions . Drag-and-drop email editing. Starts at $9.99/month

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Zendesk

SEPTEMBER 7, 2021

Often the backbone of your company’s knowledge base , tutorials demonstrate product features, how to use them, and what makes those features valuable. Meanwhile, 18 percent would rather read a text-based article or blog post. What is a customer tutorial? How customer tutorials benefit businesses.

Social Media 52

Social Media Engineering Education Start-ups 52

Zendesk

FEBRUARY 17, 2022

10 lead magnet examples to start growing your customer base. Quizzes strike that balance well—they’re a great way to build knowledge of a subject, and they’re fun to take. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz. Lead magnets can take many forms.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

ProProfs

MARCH 30, 2022

A WP quiz plugin provides a number of benefits for your blog as well as any business that goes along with it. Here’s why your company should leverage this simple tool for its WordPress blog. You get to reduce your bounce rate and, as a result, boost your SEO rankings. Image and text-based questions. Thrive Quiz Builder.

Social Media 52

Social Media Start-ups Education Entertainment 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Nowadays, companies have a choice of whether to purchase software with on-premises deployment or a web-based software solution that stores data on the cloud. Deployment : Cloud-based. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42