Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Intercom, Inc.

MARCH 20, 2019

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is changing. These expectations are fast carrying over to purchasing software too. Live chat and fast, real-time conversations are in. Forms and lengthy follow-ups are out.

Artificial Intelligence 116

Artificial Intelligence Gaming Sales AI 116

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Outlook 116

Outlook Innovation Omnichannel Education 116

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 82

Compliance Education CRM Healthcare 82

TeamSupport

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B Machine Learning B2C Start-ups 89

Provide Support

JANUARY 27, 2020

Modern customers cannot imagine a website without a click-to-chat button. Live Chat allows them to contact businesses wherever they are and ask questions without waiting for email response or listening to IVR. In this blog post we will review major players on the modern live chat market. Read more.

Customer Service 75

Customer Service Customer Experience 75

Comm100

APRIL 17, 2023

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software. How is Comm100 HIPAA compliant?

Healthcare 52

Healthcare Compliance Legal Social Media 52

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 85

Government Customer Service Customer Satisfaction CX 85

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Their bot now handles 83% of all incoming chats.

Customer Service 86

Customer Service AI CX Sales 86

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 90

Customer Experience CRM Omnichannel Social Media 90

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Some may want to chat as they browse a website.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer success software. Customer success software: Totango onboarding tools.

Artificial Intelligence 106

Artificial Intelligence Social Media Sales Customer Service Sales 106

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A cloud-based contact center software is an ideal choice for a hybrid workforce. Role of contact center software in managing a ‘hybrid workforce’. Investing in hybrid workforce software for seamless team management of your hybrid workforce is no more a choice.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Provide Support

MARCH 30, 2020

This is where the software for online communication such as live chat, online conference platforms and corporate communication tools becomes handy and saves businesses from closing and public institutions from chaos in communication. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC.

Customer Service 70

Customer Service 70

Customers That Stick

FEBRUARY 19, 2015

Enter live chat. Live chat contains a number of attributes that contribute to hassle-free experiences. Live chat allows organizations to assist online customers in real time. Live chat seems like a no-brainer. Live chat is not for every customer, or every organization.

Customer Service 157

Customer Service Start-ups Technology Technology 157

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Aquire

JULY 30, 2021

With one simple tweet, status update, or blog post, they can reach thousands of people right away. Offer live chat. Live chat applications on websites provide a quick means of communication with customer service representatives and a way to resolve customers’ challenges. Use ecommerce customer service software.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

E-commerce 52

E-commerce Engineering Healthcare CRM 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Totango

FEBRUARY 2, 2021

While a customer success plan can be deployed manually, you can increase your plan’s efficiency and effectiveness by selecting the right customer success software. Customer success software provides a digital interface that you and your customers can use to easily align, document, and track success goals and progress.

Customer Satisfaction 127

Customer Satisfaction Customer Service 127

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Manufacturing 52

Manufacturing Sales Customer Satisfaction Retail 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) 5) Yes No Live chat, online in-person training, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Omnichannel 52

Omnichannel Customer Satisfaction AI CRM 52

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

B2B 118

B2B Education Start-ups Agriculture 118

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) 5) Yes No Live chat, online in-person training, etc. Qualtrics Contact them for details 4.4 (5)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Let’s dig in. Data storage.

Social Media 52

Social Media Compliance Customer Service Customer Experience 52

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions. HubSpot CRM.

B2B 82

B2B Sales CRM Artificial Intelligence 82

TeamSupport

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. Or, “Time for a chat?” It seems like it might be the right time for me to reach out about how I can help with your B2B customer support software.”

B2B 98

B2B Sports Social Media Healthcare 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Provide Support

FEBRUARY 4, 2018

The benefits of real-time visitor monitoring in chat support. As a live chat software provider , we saw many of our clients adding direct messenger links to their websites and missing on the opportunity to see additional details about their customers and improve the quality of their customer service. Read more.

Customer Service 84

Customer Service 84

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Customer Satisfaction 52

Customer Satisfaction Retail Customer Service CX 52

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. While phone was once the dominant customer service channel, live chat is quickly taking its place. If you’re reading this blog, you’re probably still wondering if online chat on your website is right for you.

Customer Satisfaction 52

Customer Satisfaction Sales Customer Service Technology 52