ClientSuccess

SEPTEMBER 12, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Mentor Questions.

Start-ups 49

Start-ups 49

Customer Service Life

JANUARY 18, 2019

This article was originally published on the MaestroQA blog on December 2, 2018. At FCR , one of my favorite activities is discussing quality and customer experience with new clients that come on board. While some companies just refer to them as customers, others go with members, users, patients, guests, pet parents, etc.

Customer Service 80

Customer Service Contact Center Legal Customer Satisfaction 80

SurveySensum

NOVEMBER 22, 2021

Closed-loop feedback basically helps you identify the gap between customer experience and customer expectations. After reading the feedback, the product manager instantly called the customer and listened to the issue patiently, generated the refund from their end, and apologized. Let’s discuss this in detail in our next blog ?

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. What did they do?

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers.

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines. These companies know that customers want user-friendly mobile experiences that they can access on the go (in 2017, 67 percent of website traffic worldwide was generated from mobile devices).

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

ProProfs

DECEMBER 24, 2020

This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. This blog post will help you. In-patient medical needs are supposed to be reported within 24 hours. This was up 2 percent from 2017.

Compliance 52

Compliance Construction Education Hospitality 52

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. And you know, that's just not things we say to our clients around employee experience and engagement - that's something we live at the company every day.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Zendesk

AUGUST 24, 2021

According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. B2B customer service representatives must be prepared to handle more complicated issues, too.

B2B 98

B2B Customer Service B2C Finance 98

Zendesk

AUGUST 24, 2021

According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. B2B customer service representatives must be prepared to handle more complicated issues, too.

B2B 52

B2B Customer Service B2C Finance 52

Comm100

JANUARY 5, 2021

This blog post breaks down the basics of live chat security and potential threats to help you find the most secure live chat platform for your company. If your website experiences a successful cyber-attack, there are several ways it can damage your business. How can a cyber-attack affect my company?

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. WordPress blogs. The question is a loaded one. One of the ways to do this is with a quality live chat provider.

Social Media 42

Social Media CRM Omnichannel Invoicing 42