Totango

NOVEMBER 27, 2023

As your products or services evolve, as your customers change or grow, your health scores need to evolve as well—which means taking an active approach to testing, iterating and evolving the attributes that have the most influence on customer values. “You can have variations and flavors of human and machine intelligence working together.”

Touchpoint 104

Touchpoint AI Gaming Innovation 104

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

B2B 92

B2B ML CRM Customer Relationship Management 92

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. With our last tool, everything was complicated, overly technical, and buggy. The onboarding experience was in-depth and thorough.

Business Operations 109

Business Operations Customer Satisfaction Sales Customer Service 109

Intercom, Inc.

MAY 13, 2022

Lead generation uses marketing to generate interest for a company’s products and services, turning a lead into a prospect and nurturing them down the marketing funnel. There are many software tools available to help generate leads. . What is involved in lead management? What software is used for lead generation?

B2C 118

B2C Social Media B2B Sales 118

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity.

AI 94

AI Customer Service Sales Customer Satisfaction 94

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 84

Customer Satisfaction Sales 84

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Journey Map 83

Customer Journey Map Sports Innovation Touchpoint 83

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. Another benefit of this program is its ability to help your business follow up on product ideas.

Customer Relationship 95

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 95

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 90

Sales Scorecard NPS Customer Acquisition 90

Execs In The Know

APRIL 7, 2024

Workforce management (WFM) provides several benefits to agents, including improved focus, additional resources, and valuable assistance. WFM lets the team understand where we need extra support or training The expectation here can vary depending on what goals the managers are pushing towards.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Customer Think

DECEMBER 1, 2022

We provide training, tools, content to reduce their ramp time. Managers spend time helping them become productive. Ironically, we provide very little in the way of onboarding new managers, particularly new front line sales managers. Related Posts: Sales Managers Need Coaching And Development Too!

Sales 73

Sales 73

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. One of the blog posts was about this Yahoo!

Engineering 214

Engineering Start-ups Innovation Outlook 214

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. Tag Articles for easier content management.

Gaming 118

Gaming Customer Feedback Customer Experience 118

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) platforms. LMS Tools: Lessonly.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

Intercom, Inc.

DECEMBER 14, 2022

Proactively support your customers before they ever need to reach out to your team by sharing product, event, and company announcements within the new News section of the Messenger. . Make the Messenger your own by customizing to suit your brand so it feels like an extension of your product, matching fonts, colors, layout, and more.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle. Encouraging more significant product usage. Reminding customers of renewal deadlines.

Customer Retention 100

Customer Retention CRM Customer Relationship Management Customer Loyalty 100

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Miro has made the move from product to platform. Andrey and his team are finding out. Short on time?

Start-ups 249

Start-ups Engineering Sales Innovation 249

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Fonolo

MAY 23, 2023

Contact center managers know this implicitly. This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. In the process, we’ll highlight how technology can help you not only manage escalations but anticipate and avoid them. What Causes Difficult Customer Communication?

Technology 118

Technology Technology Start-ups Customer Experience 118

Totango

MAY 31, 2022

However, a quarterly meeting is often not enough to ensure that your customers are finding value in your product and are on track to achieve their strategic goals, or to alert you to any issues or changes that might need to be immediately addressed. Manage Business Reviews. What is Presentation Builder?

84

84

UJET

AUGUST 5, 2020

When you have someone living abroad, you gain a new perspective which helps globalize the product, the service, and the user experience. You could get yourself a desk at a coworking space to accelerate this or learn while pitching your product to find these important insights. Remote Work Management. Project Management.

Start-ups 133

Start-ups Actionable Insights 133

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. Another benefit of this program is its ability to help your business follow up on product ideas.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

MattsenKumar

OCTOBER 12, 2023

Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. It helps with inventory management, vendor management, and streamlining processes, resulting in significant savings.

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Totango

FEBRUARY 9, 2024

Measuring and analyzing how your company manages these two factors is critical to growth. In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. Calculate it! Calculate it!

Outlook 109

Outlook Customer Acquisition Start-ups Customer Retention 109

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. If you aren’t yet a customer, sign up for your demo to get started today!

Customer Journey Map 102

Customer Journey Map Touchpoint Start-ups Business Growth 102

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 83

B2B Net Promoter Score Education Social Media 83

CSAT.AI

SEPTEMBER 29, 2022

It does, however, have to do with your customer’s pain points and whether or not your product is alleviating them (or adding to them). In our previous blog, “Customer Success Managers and Customer Service: Differences and Integration,” we talked about how customer success involves developing relationships with customers.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Intercom

NOVEMBER 29, 2023

Most customer service tools were built for human-led support, with a smattering of automation thrown in for good measure. Now that humans are set to work side by side with AI and automation to augment team performance and customer experiences, it’s important to assess whether your current tools are up to the task.

Customer Service 89

Customer Service AI Start-ups Innovation 89

UJET

MARCH 17, 2020

But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. Here are five tips to manage your remote customer support agents. Use the Best Tools and Platform. Daily Check-Ins.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

B2B 80

B2B Sales CRM Artificial Intelligence 80

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. How to Manage Multiple Feature Requests?

Sales 52

Sales Customer Feedback Start-ups CX 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. Network internally to learn more about your product, processes, goals, etc. . Some of the key takeaways from the webinar included: .

Start-ups 102

Start-ups Customer Loyalty Customer Satisfaction Sales 102

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. The answers revealed that customer success teams are enterprise-wide collaborators—engaging with product management, sales, marketing, operations, and services and support departments. Developing a winning strategy.

Sales 111

Sales Customer Retention Innovation Customer Experience 111