UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Here are five tips to manage your remote customer support agents. Most remote agents enjoy a portable workstation.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. Today more and more institutions and businesses switch to remote work due to the unsafe and unstable situation in the world. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Customer Service 70

Customer Service 70

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. The same report suggests a 60% increase in customer service agents working from home. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Fonolo

MAY 30, 2023

Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. Improved customer satisfaction and increased agent productivity.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Execs In The Know

JUNE 14, 2023

With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy.

ML 52

ML Artificial Intelligence Education AI 52

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). Hosted PBX System use internet networks to offer VoIP services. Cloud-based PBX.

CX 98

CX Government Actionable Insights Omnichannel 98

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030. What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. GP practices, schools and gyms were also able to continue delivering their services through video.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Execs In The Know

MAY 6, 2022

Now used to the flexibility and convenience of remote work, many employees are resisting. The pre-pandemic model of work has been rendered obsolete by the success of the remote work model. At the EITK event in Clearwater, Jen Johnson from Frontier highlighted the need to listen to the customers and those supporting them every day.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

CSAT.AI

MARCH 18, 2020

When we put out our blog last week on facing changes we didn’t yet know how big they would be. This week we are in a new paradigm due to COVID-19, where remote work is a necessity. We are addressing some of the key points to keep in mind to ease managing your remote customer service team. Encourage healthy breaks.

Customer Service 52

Customer Service CX AI Customer Satisfaction 52

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. Unwritten Rules of Customer Service. On March 16, I joined the Engati podcast to talk about all things customer service and customer experience. Advice for New Customer Service Leaders.

CX 83

CX Contact Center B2B Customer Service 83

Provide Support

AUGUST 5, 2020

The post 4 Tips to Encourage your Remote Customer Service Employees appeared first on Provide Support Blog.

Customer Service 68

Customer Service 68

UJET

APRIL 21, 2020

Vasili recently answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. I am extremely passionate about customer service and have been in the space for a while leading mostly sales teams and have had stints in running product and engineering.

Contact Center 72

Contact Center Engineering CRM Technology 72

Totango

FEBRUARY 23, 2024

Invest time in building intentional relationships with your peers As we’ve all learned over the past couple of years, it is much more difficult to form relationships and build trust with your peers in a remote or hybrid environment. However, that doesn’t mean those relationships are any less important.

Start-ups 98

Start-ups Business Growth Sales 98

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Totango

MARCH 25, 2021

As the world entered “lock-down” this time last year, little did we know we would all be sheltering in place, working digitally, remotely, and locked within the walls of our homes for the remainder of 2020 and beyond. No one knew what the “new normal” meant for the market, industry, businesses, or customers.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Over the past 20 years, Puzzel has seen countless innovations and changes in the way contact centres operate, the equipment they use, and the services they provide. Nearly one in five will work remotely all the time [1].

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. This can lead to cost savings in staffing expenses.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Intercom, Inc.

JANUARY 16, 2020

In our discussion we unpack what this means for them as a company and for their customers. Andrey explains why embracing the professional services sector in a unique way has paid dividends. We hear how sharing the pain that your customers experience is key to understanding it. Andrey Khusid: Thanks for inviting me.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Execs In The Know

MARCH 31, 2023

Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can lead to missed improvement opportunities. By measuring customer and agent effort scores in tandem, CX leaders can tap into a more complete picture. What Are Agent Effort Scores?

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

CSAT.AI

AUGUST 12, 2021

Meeting QA goals score with both customers and businesses! Customers cheer when they feel that they matter. Treat your customers like valuable members of your team! Zendesk’s 2021 Customer Experience Trends Report reveals 75% of customers are willing to spend more on a brand that provides quality CX.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

Comm100

OCTOBER 25, 2021

Spring break 2020 heralded the most sudden of changes in the span of a few days, putting an end to traditional face-to-face tutoring and in-person events and activities, and heralding remote digital teaching and learning experiences. 71% of those aged 16-24 believe that customer experience can be drastically improved by quick responses. .

Education 84

Education Social Media AI Technology 84

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 This is where technology can level-set conditions and build parity into every customer experience. 1 — Invest in Essential Technologies.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Execs In The Know

DECEMBER 8, 2021

hosted as part of this fall’s Execs In The Know’s Customer Response Summit. During the interactive workshop, customer experience (CX) leaders from over 40 top brands collaborated on how their organizations are reevaluating and redesigning their outsourcing strategies this year and next. Designing the appropriate business requirements.

Contact Center 52

Contact Center Touchpoint Government CX 52

Execs In The Know

DECEMBER 8, 2021

hosted as part of this fall’s Execs In The Know’s Customer Response Summit. During the interactive workshop, customer experience (CX) leaders from over 40 top brands collaborated on how their organizations are reevaluating and redesigning their outsourcing strategies this year and next. Designing the appropriate business requirements.

Contact Center 52

Contact Center Touchpoint Government CX 52

Uniphore

SEPTEMBER 30, 2021

And, with National Customer Service Week taking place between October 4-8, there’s no better time to reflect on customer service agents’ role in building a successful company and what constitutes good reward and recognition. Positive customer feedback is a simple but proven way of rewarding customer service agents.

Contact Center 100

Contact Center Gaming Customer Service Customer Satisfaction 100

Callminer

DECEMBER 17, 2019

However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Of course not all call centers are outsourced, nor are all call centers purely customer-facing operations. The need for competent customer support is growing.

Contact Center 207

Contact Center Finance AI Innovation 207

Execs In The Know

APRIL 8, 2022

Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. Contact centers have been hugely impacted by the Great Resignation, as has the entire service economy. A second use case would be self-service automation.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Execs In The Know

APRIL 13, 2023

Underneath the glowing possibility of introducing your product or service to a much wider audience, there lies an underbelly – one populated by clever, tech-savvy fraudsters who use complex schemes and strategies to exploit businesses, often with massive consequences. As eCommerce grows, so too does its vulnerability to friendly fraud.

Machine Learning 98

Machine Learning Technology Technology Customer Satisfaction 98

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .

Touchpoint 93

Touchpoint Start-ups Customer Experience 93

Execs In The Know

MAY 26, 2021

May 26, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce details about their upcoming Enabling Work-From-Home Briefing — a CX-geared virtual event developed exclusively for CX leaders at end-user corporate brands. Remote recruiting, hiring, training, and coaching best practices.

Innovation 52

Innovation CX Engineering Business Growth 52

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. The quality of your customer service relies on how effective your telemarketing efforts are. What is telemarketing software?

Sales 52

Sales CRM Omnichannel Social Media 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Even if you’re not planning to use to use live chat for financial transactions or other sensitive data, selecting a fully compliant live chat solution provides greater flexibility to introduce new features and services later.

Compliance 82

Compliance Education CRM Healthcare 82

Lightico

AUGUST 19, 2021

This blog details 4 of the top issues on community banking leaders’ minds. One is the remote workforce. We had not planned to deploy a 100% remote workforce and that’s something we’ve embraced and we’ll probably remain that way permanently. Capitalizing on the Flexibility of Remote Working.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52