SurveySensum

AUGUST 17, 2023

This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experiences. Thus, NPS proves to be a versatile metric that gives insights into customers’ expectations and experiences. Is there any need to conduct SaaS NPS Benchmarking?

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You have a great product that your team has worked tirelessly to develop. You wish you had a better understanding of their thoughts to improve your offering. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. Receive invaluable customer feedback on products, services, and strategies. Improve communication between customers and the company. Receive invaluable customer feedback on products, services, and strategies.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 84

B2B Net Promoter Score Education Social Media 84

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS Touchpoints When to Conduct the Survey? But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. Prevent churn related to overly complicated setup, poor customer support, and other negative onboarding experiences.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

Customer Journey Map 76

Customer Journey Map Sales Customer Loyalty Social Media 76

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Encouraging more significant product usage. What Is Customer Retention Software?

Customer Retention 102

Customer Retention CRM Customer Relationship Management Customer Loyalty 102

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

NPS 118

NPS Customer Experience 118

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. ” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. So, my friend Claire is a fitness freak. So let’s deep dive into different stages of the customer journey.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? How do they meet the diverse needs of a global user base?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Onboarding is one of the first times your customer engages with your business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Artificial Intelligence 106

Artificial Intelligence Social Media Sales Customer Service Sales 106

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Customer Retention 125

Customer Retention Sales Business Growth 125

Aquire

DECEMBER 9, 2021

There are reasons customers stop doing business with you that are simply beyond your control. But, if you can identify and address those areas that you do have control over, that can go a long way to minimizing the negative impact on your business. Whenever you detect churn in your business, use these methods to find out why.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Customer Experience 106

Customer Experience E-commerce Technology Technology 106

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. Let’s scroll down and discover!

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Ideally, this survey will immediately pop up when the user clicks the cancel button. ” But it doesn’t end there – businesses listen and come up with new ideas to convince customers to stay. Well, here it is.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales.

Net Promoter Score 67

Net Promoter Score Social Media Education Sales 67

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Customer Experience 88

Customer Experience E-commerce Technology Technology 88

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback.

Sales 178

Sales B2B Start-ups Education 178

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. These tools help manufacturers collect valuable insights, opinions, and suggestions from their clients, suppliers, and partners, allowing them to enhance their products, services, and operations. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). How likely are you to recommend my product or service?”. the question of NPS for your company:?

NPS 96

NPS Net Promoter Score B2B CRM 96

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience? 54% of U.S.

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. While both have their pros and cons, businesses must evaluate them in light of their requirement to choose the ideal communication solution for their business. Cloud-based PBX has come into the limelight today.

CX 98

CX Government Actionable Insights Omnichannel 98

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Use these methods to promote greater success for your customers and better results for your business. A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs.

Customer Retention 87

Customer Retention Customer Journey Map Net Promoter Score Scorecard 87

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. Your job is to tailor your message to both types of user.

Start-ups 202

Start-ups Customer Feedback Sales 202

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. What Is Contract Renewal? In-App Promotions.

Customer Retention 96

Customer Retention Start-ups Technology Technology 96

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. In the ‘customer success metrics’ blogs that will follow, I will dive deeper into each category with examples and formulas. When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics.

Net Promoter Score 61

Net Promoter Score NPS Customer Retention Customer Service 61

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. For instance: If you’re in a Retail business , focus on customers who’ve made frequent purchases and actively engage with your brand. For example, consider a software service provider looking for user referrals.

NPS 52

NPS Customer Feedback Gaming Social Media 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

Engineering 150

Engineering Start-ups Gaming Sales 150

Zendesk

APRIL 18, 2022

This knowledge cultivates a more nuanced experience for every lead, likelier conversion, and better targeted campaigns in the future. A lead source is the specific channel through which a lead first learns about your business. Blog articles. What is a lead source? Virtual events. Pay per click (PPC) ads. Cold calls. Direct mail.

Social Media 98

Social Media CRM B2B B2C 98

Totango

JUNE 3, 2022

As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. I noticed that you haven’t logged in for a while, and I wanted to reach out to make sure our product is meeting your needs. Email: Hi, [Customer Name].

Start-ups 112

Start-ups Sales Customer Satisfaction Customer Feedback 112

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Product Usage – DAU/MAU Ratio. Product usage measures the level of engagement the customer has with your solution.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. Use these details plus those gathered from data enrichment tools to segment your users and personalize their next steps. Nurture and upsell users.

Sales 177

Sales Start-ups Engineering Technology 177