Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Social Media 92

Social Media Engineering Sales CX 92

Zendesk

JUNE 15, 2021

A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. Why customer advocates are important for sales and support teams. For example, maybe they’re repeat customers or they left a great review.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. For example, they may experience: Onboarding stage: Difficulty completing product activation in the onboarding stage.

Customer Retention 89

Customer Retention Customer Expectations Start-ups Sales 89

Totango

AUGUST 21, 2020

To put it in their own words, “Our customers are more successful, and so is our sales team as a result.” Customer success and sales teams , for example, set each other up for success by sharing customer data in both directions. They have since reported a YOY increase of 11 percent in customer retention and $3.9M

NPS 78

NPS Sports Customer Retention Sales 78

CallCare

NOVEMBER 23, 2021

We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. For example, you may inform the agent that she is talking over the client or be reminded that she must wait for the consumer to complete their phrase before speaking. Another great example is Livechat.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. For example, WebsiteToolTester is available in seven languages (DE, EN, FR, ES, IT, Nl & PT). Example of an objective review. Help entering a new market.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Join networks, read blogs, attend webinars, and participate in your local meetups. . I love that; as our clients are successful, we’re successful. Resilience.

Start-ups 40

Start-ups Sales Touchpoint Customer Experience 40

Totango

MAY 27, 2022

It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. First, we’ll define product-led growth (PLG) and what distinguishes a product-led growth strategy from a sales-led strategy.

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Zendesk

MAY 20, 2022

Buyer personas are crucial for any sales team trying to connect with a large customer base. In this article, we’ll explore why buyer personas are valuable, explain how to create them, and provide a few examples and tips that will enable your sales team to use personas to their full potential. What is a buyer persona?

Sales 98

Sales Start-ups B2C Construction 98

Zendesk

JANUARY 28, 2022

There’s a lot of talk about funnels and pipelines in sales, but it’s important to understand that your lead generation funnel, your sales lead funnel, and your sales pipeline are all distinct processes that require unique approaches depending on your sales style, company size, and types of products. Sales lead funnel.

Social Media 98

Social Media CRM Sales Start-ups 98

Intercom, Inc.

OCTOBER 27, 2022

These mistakes include, for example, building with partners that were not full-time. I thought it was interesting, and I posted a blog post asking, “Should we do the same in France or Europe?” Alex: I will do two pitches. This is the pitch until now. And so I made lots of mistakes. What is the next step?

B2B 118

B2B Start-ups CRM Compliance 118

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Often they try to pitch a product that hasn’t been built yet. But these examples are exception, not the rule. We’ve spent nothing on sales and marketing.” This still happens all the time.

Gambling 191

Gambling Start-ups Innovation Sales 191

Execs In The Know

FEBRUARY 17, 2023

Example: Take for example a deregulated utility company. If the two worked as one, the content strategy would be more cohesive, focusing on personal, localized care that leverages a differentiated service experience as a key selling point compared to the traditional sales pitch.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

JULY 4, 2018

The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. Often they try to pitch a product that hasn’t been built yet. But these examples are exception, not the rule. We’ve spent nothing on sales and marketing.” This still happens all the time.

Gambling 165

Gambling Start-ups Innovation Sales 165

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. On this week’s episode, I caught up with Steli to chat all things sales. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. to Close.com.

Sales 184

Sales Sports Start-ups Gaming 184

Intercom, Inc.

SEPTEMBER 5, 2019

We’re going to start with a question Des and I were discussing earlier today about all these new apps that are command-line driven, for example, Linear, Superhuman and most recently Height. Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Des Traynor: I do.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Zendesk

JULY 26, 2022

If you want to win the sales game, you need a keen understanding of the digital marketplace—and fast. In this article, we’ll explore what digital sales are and how they can increase revenue , revolutionize your business, and improve your sales cycle. What are digital sales? Examples of digital selling.

Sales 52

Sales Social Media Start-ups B2C 52

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. We provide data for modern sales and marketing teams across all the products they already use. We believed that everything we were doing was a test or an experiment, even selling a new use case, for example.

B2B 182

B2B Sales Start-ups B2C 182

Comm100

MARCH 14, 2018

There are many different types of sales letters and emails. Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. This blog post is the first part of a 3-part series: 5 Things to Consider Before Drafting Sales Letters and Emails.

Sales 41

Sales B2C B2B Customer Service 41

Intercom, Inc.

DECEMBER 20, 2018

Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Sujan’s no stranger to finding the cutting edge in growth.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Hodusoft

SEPTEMBER 20, 2023

This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Moreover, agents will have time to provide more detailed customer service, deliver fine-tuned sales pitches, and work on the parts of their jobs they enjoy the most.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From sales to marketing to implementation to onboarding, everyone must understand what customer success looks like and be aligned on the desired outcomes.

Engineering 40

Engineering NPS Start-ups Sales 40

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. For example, with UserVoice.). Evaluating Scalability.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

ProProfs

DECEMBER 27, 2022

85% of customers report being dissatisfied with their sales call experiences, according to Salesforce. . This shocking statistic underlines the need to create better sales teams and processes by hiring the right salespeople and sales managers and delivering top-quality sales training. . What Is Sales Assessment? .

Sales 52

Sales Retail Gaming Start-ups 52

SugarCRM

OCTOBER 3, 2023

In this blog, we’ll explore the risks that organizations face when they opt for a large CRM vendor and why it’s essential to consider the full picture before making such a crucial decision. Scalability Contact-based solutions, like Hubspot for example, can only support simple use cases from within an instance.

CRM 26

CRM Start-ups Government Customer Relationship Management 26

Intercom, Inc.

JANUARY 23, 2020

That meant producing useful content, not thinly veiled sales pitches. Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. I even remember training the Recurly sales team about our products. There’s little room for products that’d prefer to play lone wolf.

Finance 183

Finance Innovation Start-ups Sales 183

Intercom, Inc.

APRIL 2, 2020

So, in this episode you’ll hear from: Kristin Habacht , Head of EDR Sales at Atlassian. So, we’ve done a lot of case studies and and posted these on our blogs. People aren’t going to the gym for example, and their schedules and their routines are messed up. My LinkedIn feed is filled with these examples.

E-commerce 260

E-commerce Retail Start-ups Education 260

Intercom, Inc.

AUGUST 25, 2020

But internally, too, it needs to be really clear right through the product org, the marketing org, the sales org. You start to get into having to pitch it in different ways. Product people care deeply about go-to-market, marketing and sales. And that’s not actually as easy to do in practice. And if so, why?

Start-ups 238

Start-ups Engineering Sales B2B 238