Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. This could include website visits, social media interactions, product onboarding, and support interactions. Identify touchpoints and moments that matter.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. That’s where workflow automation tools can help.

Social Media 118

Social Media Start-ups Technology Technology 118

Zendesk

APRIL 18, 2022

Online lead sources, which we’ll cover in more detail below, include: Social media. Blog articles. In either case, prospecting tools for sales reps are worth investigating to help your reps cultivate quality sales leads. Social media. 80% of social media leads come from LinkedIn.

Social Media 98

Social Media CRM B2B B2C 98

SurveySensum

SEPTEMBER 14, 2023

Well, to leverage their benefits fully, you must use the right customer feedback platform that can efficiently conduct in-app surveys and provide comprehensive analytics. And that’s what we’re going to explore in this blog. So, without further delay, let’s dive into the top 7 in-app survey tools. That’s not it.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

Contact Center 140

Contact Center VOC Social Media AI 140

Totango

AUGUST 9, 2022

While customer segmentation predates digital technology, segmentation today relies heavily on digital databases and data analytics. Data analytics allows stored information to be scanned for patterns that reflect useful business intelligence. Segmentation is a highly flexible tool with many applications.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Hodusoft

FEBRUARY 29, 2024

That’s one of their most potent tools to deliver exceptional customer service. MSPs must ensure that their call center is equipped with the right type of technology tools. Customers today communicate through various channels, such as phone, email, chat, and social media.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. A great tool improves the way you think.” billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. In this blog, we will explore everything related to inbound call center software. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. → A robust website feedback tool.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) tools: Lessonly. Customer support platforms.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Hodusoft

OCTOBER 14, 2022

The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. It can be email, different social media platforms, live chat, etc. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. However, automate­d tools can greatly assist in delivering pe­rsonalization on a larger scale. Automated tools can segment customers in seconds, considering factors such as their interests, purchase history, and behavior.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Hodusoft

FEBRUARY 16, 2022

Ask the most obvious question- Is our contact center software equipped with the right collaboration tools to implement an effective hybrid team? In the last decade, contact center software has evolved to omnichannel contact center software (enabled to route contacts across multiple channels, such as email, chat, SMS, social media, and more.)

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

SurveySensum

FEBRUARY 7, 2024

Use analytics tools, customer feedback platforms , and social media monitoring to gain deeper insights into your audience. You can use success stories and client endorsements as effective forms of social proof. What are their interests, values, and pain points?

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Zendesk

JUNE 29, 2022

If your clients are posting glowing reviews on social media or review sites, grab them. The more social proof you can show your potential buyers, the more appealing your company and products will sound. You can’t keep your conversion rate consistent without the right prospecting tools and sales/marketing materials.

Social Media 98

Social Media Sales Start-ups CRM 98

CSAT.AI

AUGUST 12, 2021

Self-serve tools are like ice-cream: they should have multiple options and sweeten the customer relationship. As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems. Average Handle Time (AHT) as a tool to organize and estimate rather than to motivate agents is more advantageous.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

SugarCRM

OCTOBER 17, 2023

Maybe one of the most significant advancements in content idea generation was the emergence of tools such as ChatGPT. Similar tools can offer marketers new perspectives on topics they already approached in their content and new, creative content ideas to keep up with audience sentiment and preferences.

AI 26

AI Predictive Analytics Legal Social Media 26

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. With robust advanced features like call bridging, least cost routing , real-time analytics & reporting, etc. What is a banking phone system?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 20, 2023

In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. Imagine you have a B2B tool for project management. Use Text Analytics software. What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Hodusoft

SEPTEMBER 7, 2022

In this blog, we will unpack the fundamentals of inbound calling and disclose some proven ways to improve call center inbound calling strategies by leveraging tools like call center software. An inbound management software may also have speech analytics to identify key phrases. Rely on call analytics . Service levels.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Some research papers have found that the deployment of CCaaS can reduce downtime by 35% compared to on-premise tools. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SurveySensum

APRIL 21, 2023

The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Totango

MAY 17, 2022

These benefits help make CRM apps one of the most critical technology tools for B2B sales teams. It uses a personalized interface to manage data from all customer channels, including phones, live chat, email and social media. AI tools support sales forecasting and let teams score and prioritize sales opportunities.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Hodusoft

DECEMBER 21, 2023

In this blog, we delve into a field of banking and financial industry that has rapidly advanced with the use of advanced call center software solutions. Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

ProProfs

JUNE 21, 2019

Only professional trainers who demonstrate the right skill sets and utilize powerful training tools to train a workforce can bring you closer to the goal of employee productivity and business growth. 5 Training Tools. eLearning authoring tool. Graphic design tools. Audiovisual tools. Social media management tools.

Social Media 69

Social Media Start-ups Business Growth Business Operations 69

Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Your essential A to Z Artificial Intelligence glossary Read through the AI glossary below to learn more about how the AI tools you use work.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

JANUARY 17, 2024

With the launch of the telephone, switchboards became the standard tools for routing calls. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. To put it simply, it brings together voice calls, video calls, live chat, web chat, instant messaging, email, social media, and more.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52