Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.

Customer Service 115

Customer Service Social Media Customer Retention Start-ups 115

Doing CX Right

SEPTEMBER 19, 2020

Approaching with clear goals and a curious, rather than accusatory stance, will set the right tone. Companies typically learn what customers want based on asking them through surveys, focus groups, social media comments, and more. Give the company a chance to respond before going after them on social media.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

CommBox

JANUARY 4, 2022

Set Goals and Get Clear on Your Brand Mission Statement. Give each persona a name, characteristics and traits, real-world goals and struggles, and demographics that match those of your target audience. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. That’s where workflow automation tools can help.

Social Media 118

Social Media Start-ups Technology Technology 118

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. We often think of word of mouth in the literal sense but these days it’s far more; customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

VOZIQ

NOVEMBER 20, 2023

November is here, and it’s time for charting the course of goal setting and strategic planning for 2024. The blog further outlines a detailed pathway to operationalize this blueprint, ensuring that your retention efforts are not only comprehensive and effective but also adaptable to the dynamic nature of the market.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

MattsenKumar

FEBRUARY 3, 2023

In this blog, we give three crucial marketing KPIs you should be employing and how they may help you achieve your company’s objectives. Metrics for Social Media Benchmarks for the industry and automation. Context plays a crucial role in social media measurements. Objectives and goals for the team.

Omnichannel 52

Omnichannel Social Media Sales Technology 52

Zendesk

JANUARY 5, 2022

Warm leads know about your company and have expressed some level of interest, perhaps by visiting your website or commenting on a social media post. The more data you gather and compile into notable reports, the more traction your organization will get from publications, social media, and word of mouth.

Sales 105

Sales Outlook Social Media B2B 105

Sprinklr

SEPTEMBER 8, 2021

The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels. Start social media firestorms. Sprinklr’s platform listens to public conversations across 30+ social, digital, and messaging channels.

Government 72

Government Social Media CX Artificial Intelligence 72

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. strategy in goal-setting is key: it provides direction and helps focus your team’s time and energy. strategy in goal-setting is key: it provides direction and helps focus your team’s time and energy.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Fonolo

DECEMBER 6, 2022

Managers need professional development goals to expand their effectiveness at work. Revisit your leadership style and select professional goals to reach for every quarter. If social media is in the mix, it’s time to add that to your strategy. . #3 7 Professional Development Goals for Call Center Agents.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Totango

AUGUST 9, 2022

For example, a marketing team might study the social media activity of all website visitors who purchased a specific product to identify the characteristics of visitors who are most likely to buy. A marketing campaign can then be optimized to appeal to social media users fitting these characteristics.

B2B 101

B2B Customer Journey Map Social Media Net Promoter Score 101

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Web chat, social media, email, text messages, instant messages, video calls, and more. When goals are in harmony, collaboration becomes seamless, and that leads to mutual success.

Contact Center 52

Contact Center Compliance Social Media AI 52

CSAT.AI

AUGUST 12, 2021

Meeting QA goals score with both customers and businesses! Here are some QA goals in contact centers to make your team score: Reduce Abandon Rate. As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems. These scores lead to cost savings and cheers. Schedule Effectively.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

SurveySensum

FEBRUARY 7, 2024

Use analytics tools, customer feedback platforms , and social media monitoring to gain deeper insights into your audience. Add your goals, interests, pain points, and demographic data. You can use success stories and client endorsements as effective forms of social proof. How to do it?

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. To do it effectively, you should: Define Objectives: Clearly outline the goals and objectives of the usability test.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

CommBox

JULY 18, 2021

Companies that have deep beliefs about social responsibility, social issues, ecology, ethical production, and more usually put their values forward in the beginning, and then with time they talk about them less and less. . Every new release should be followed by a blog or video explaining how to use it. Create helpful content.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

CX Accelerator

APRIL 1, 2022

What if the customer posts the information I give them on social media and it goes viral? Rather than under sharing or oversharing, your goal should be to give the customer just the right amount of information. Back to CX Accelerator Blog Home. I’m sure there are more concerns to list here.

Legal 266

Legal Contact Center Social Media CX 266

Fonolo

AUGUST 18, 2020

Psychographic data, sometimes known as, “attitudinal data”, refers to information about people’s desires, goals, interests, values, and lifestyle. We’re social creatures; people want to be listened to. Social Media. Psychographic Surveys. customerperception Click To Tweet. Mentions in publications.

Social Media 75

Social Media Net Promoter Score Contact Center Customer Satisfaction 75

CX Accelerator

SEPTEMBER 24, 2019

There’s lots to be done – relationships to be built, goals to be set and plans to be drafted. It can be seen in the goals your exec team sets for the business, your mission, vision and values, the way your exec team talks about your business, customer charters and more. Comm100 Kaye's Blog Kaye's LinkedIn. We’ve all been there.

CX 208

CX Education Social Media Government 208

Zendesk

AUGUST 1, 2022

According to a Sprout Social report , 71 percent of U.S. consumers’ purchase decisions are at least somewhat influenced by social media posts from people they know. The psychological concept of social currency helps explain why referral programs work so well. Set KPIs and goals for your referral program.

Social Media 98

Social Media Start-ups CRM Sales 98

Zendesk

JUNE 29, 2022

If your clients are posting glowing reviews on social media or review sites, grab them. The more social proof you can show your potential buyers, the more appealing your company and products will sound. Because the digital landscape is evolving so quickly, newer social media platforms are often an overlooked lead source.

Social Media 98

Social Media Sales Start-ups CRM 98

Zendesk

MARCH 19, 2021

Social media makes social proof more powerful than ever before, with 79 percent of people in the United States using social media to connect and share their experiences. For example, you can track repeat purchases with loyalty programs and referral posts for your business on social media.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Intercom, Inc.

DECEMBER 6, 2019

But push notifications that are personal, relevant, and well-timed can help users achieve their goals in real time. It doesn’t matter whether a push notification is coming from a fitness app, a news app or a social media app. High-activity apps, such as social media platforms, are good candidates for daily push notifications.

Social Media 138

Social Media Start-ups 138

Aquire

JULY 5, 2021

Net promoter score (NPS) Customer retention rate (CRR) Net retention rate (NRR) Gross retention rate (GRR) Conversion rate Average resolution time (TTR) First-call resolution (FCR) Customer satisfaction (CSAT) Social media monitoring Customer engagement metrics Active users Conversation abandonment rate. Social media monitoring.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Fonolo

MARCH 16, 2021

This blog will teach you what FCR is, the difference between First Call Resolution and First Contact Resolution, and everything about FCR that you need to know to succeed in a contact center. The difference emerged as customer support became available through other channels: social media, email, live chat etc.

Contact Center 125

Contact Center Social Media Customer Satisfaction Omnichannel 125

Aquire

NOVEMBER 23, 2021

And what better way to do that than on social media? Social platforms provide a great opportunity to display that most human of qualities — gratitude — while simultaneously building your online (and offline) brand. Why should I thank customers on social media? But we’re pretty fond of social media.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52

Zendesk

JUNE 21, 2023

Brand advocacy is when an individual positively promotes your business, usually by word of mouth and on social channels. Influencer brand advocacy Influencers get paid to promote businesses by posting about them on social networks where they have a large following. Zendesk CX Trends Report 2023 What is brand advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

Aquire

JANUARY 6, 2022

ClickUp features: Plan, track and manage tasks Real-time team chat Create and organize goals Gantt, calendar, board, mind map views Collaborative online whiteboards Customizable dashboards 24/7, highly-rated client support. lets teams create, manage, and organize workflows. Automate.io Automate.io 8 Dropbox – File Manager.

Social Media 105

Social Media Invoicing CRM Start-ups 105

CX Accelerator

SEPTEMBER 24, 2019

There’s lots to be done – relationships to be built, goals to be set and plans to be drafted. It can be seen in the goals your exec team sets for the business, your mission, vision and values, the way your exec team talks about your business, customer charters and more. Comm100 Kaye's Blog Kaye's LinkedIn. We’ve all been there.

CX 182

CX Education Social Media Government 182

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer success platforms help you automate the delivery of outcomes that align with your client’s goals. Onboarding is one of the first times your customer engages with your business.

Artificial Intelligence 105

Artificial Intelligence Social Media Sales Customer Service Sales 105

SurveySensum

JUNE 29, 2023

. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

MattsenKumar

JULY 31, 2023

10 Ways to Deliver a Customer-Centric Experience in FinTech- In this blog post, we explore practical tips and strategies to help businesses deliver a genuinely customer-centric experience in FinTech that drives loyalty and growth. Feedback can be taken through surveys, feedback forms, or social media.

Social Media 52

Social Media Customer Feedback Customer Satisfaction Customer Relationship Management 52

Zendesk

JULY 26, 2022

Social media. billion social media users across the globe. Thus, it’s very important to have a consistent and engaging social media presence. Create a targeted network on social media. Write and maintain a blog that lets your audience in on your process. There are currently over 1.5

Sales 52

Sales Social Media Start-ups B2C 52

Aquire

NOVEMBER 25, 2021

This means, the help of others might make your life easier and it’ll have a positive impact on your customer service goals. For example, you may need to talk about data: a CS leader might need the marketing department’s help in understanding customer behavior on social media. Where did you go first and what did you do?

Customer Journey Map 98

Customer Journey Map Net Promoter Score Touchpoint Social Media 98