6 Ticket Handling Problems to Avoid for Better CX
CSAT.AI
MAY 3, 2023
Today we’re following up on our improper ticket closing blog. 5) Improper Tagging When an agent doesn’t use a quality tag the ticket can either be handled by the wrong agent, be shuffled to the wrong place or be lost. As mentioned in our previous article, keep the number of tag options manageable and well thought out.
Let's personalize your content