Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video discussing this content. When you picture customer service training, what key elements come to mind? But with a ton of options on the market, which one should you choose?

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Click here to read the original and click here to watch a video where I discuss the content of this article. Hint: Focus on Agent Performance. I thought Slack had completely disrupted their space. How could there be anything better?

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. I was having a family birthday meal for my Father birthday last weekend. He was talking to my kids about the changes that he has seen over his 87 years. There have been many! It’s ironic therefore that last week Ebay and PayPal announced that they were going to split.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Customer Service Life

AUGUST 10, 2017

This article was originally published on the FCR blog on July 25, 2017. Click here to read the original. One client called these “ stop words.” If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. This article isn’t about debating which is better.

Net Promoter Score 68

Net Promoter Score Customer Service Customer Satisfaction Contact Center 68

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. Click here to read the original. Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again. Average Handle Time (AHT).

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. I was having a family birthday meal for my Father birthday last weekend. He was talking to my kids about the changes that he has seen over his 87 years. There have been many! It’s ironic therefore that last week Ebay and PayPal announced that they were going to split.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. I was having a family birthday meal for my Father birthday last weekend. He was talking to my kids about the changes that he has seen over his 87 years. There have been many! It’s ironic therefore that last week Ebay and PayPal announced that they were going to split.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Source Source 4.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Intercom, Inc.

JUNE 5, 2019

We and our partners have today released 19 apps for your inbox – this initial range of apps give you the right context alongside every conversation, allow you to sync data across your tech stack and enable you to trigger actions in external tools with just one click. You can see the reason for the failed payment in one click.

Close the Loop 29

Close the Loop Start-ups Engineering CRM 29

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. As a self-serve tool, external knowledge bases are available 24/7 and save companies valuable time and resources by reducing the amount of incoming chat requests, calls, and emails. Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Zendesk

JULY 30, 2021

This is a free BaseLinker add-on that shows the customer’s orders related to a given email address directly in the Zendesk panel view and one-click takes you to the correct order card in BaseLinker. Sales reps can easily send new prospects to be engaged by Verse with a click of a button. BaseLinker. Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Beyond Philosophy

OCTOBER 4, 2019

Now, I realize that this statement is a brilliant example of what I call the ‘blinding flash of the bloody obvious.” They are not, but advertising and its related communication is a crucial part of what marketing does. Advertising is where your organization communicates with the customer. I love this quote because it’s true.

Social Media 25

Social Media Education Start-ups Entertainment 25

Intercom, Inc.

DECEMBER 18, 2018

But as I’ve learned over the years managing marketing campaigns here at Intercom, there’s more to email marketing than simply clicking “Send.” Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. Meanwhile, she received a tNPS survey after an insurance call asking about her interaction. What is tNPS? Why is tNPS important? Why should you NOT use tNPS surveys? When to use tNPS surveys? What is a good tNPS score? Let’s get started!

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. For educational or business purposes, conducting effective exams can be a pain. But with the excellent exam maker software available today, it’s no longer a hassle.

Education 52

Education Start-ups AI Close the Loop 52

ProProfs

DECEMBER 19, 2021

It is called a ‘True or False’ quiz. What comes to your mind when you think of a quiz? “A A question followed by four answer options.”. In other words- ‘a multiple-choice question,’ right? Well, that’s natural when the majority of quizzes available on the web are multiple-choice. And that’s not even the best part. Let’s get started.

Finance 52

Finance Entertainment Start-ups Social Media 52

Intercom, Inc.

SEPTEMBER 5, 2019

In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. What sort of tasks does this focus on optimizing for speed really suit?

Start-ups 138

Start-ups Engineering Sales Innovation 138

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. It seamlessly integrates with the IP PBX system , which enables it to route calls efficiently and ensure smooth connectivity.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. CCW Digital’s Fall Executive Report reveals that 80% of organizations call artificial intelligence “important.” Source: Alex Knight. Why Chatbots?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

ProProfs

APRIL 5, 2022

Outbound Lead Generation Tools – These tools make it easy to reach out to your target audience via outbound channels, such as emails, calls, and SMS. It’s easy to see why marketers consider lead generation their top priority these days. But, as you may already know, lead generation is also one of the biggest marketing challenges.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Some of these tools have millions of loyal users; others are newcomers or vertical market players.

Social Media 42

Social Media CRM Omnichannel Invoicing 42