Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? What about average handle time, service level, or agent attrition? In the modern contact center, these ARE customer experience metrics.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. Customers happily stay loyal to brands who share their values, earn their trust, and prioritize good service, but also readily warn and complain to friends and family about brands that provide a poor experience.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Customer Service Life

MAY 15, 2017

This article was originally published on the FCR blog on May 3, 2017. At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better.

Technology 74

Technology Technology Customer Service Contact Center 74

SurveySensum

JANUARY 24, 2024

A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Let’s scroll down and discover!

Sales 52

Sales Customer Feedback Start-ups CX 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. What is customer experience automation? Benefits of customer experience automation.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. Source: Alex Knight.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

DECEMBER 12, 2017

These companies could be better served by planning out and delivering services that their customers want, and aiming to deliver them in a smoother, more frictionless way. These companies could be better served by planning out and delivering services that their customers want, and aiming to deliver them in a smoother, more frictionless way.

Customer Journey Map 59

Customer Journey Map Customer Experience Touchpoint Social Media 59

Comm100

SEPTEMBER 7, 2017

In your opinion, what makes for great customer service? This first question gives your interviewee a chance to show off their understanding of the customer service industry. This first question gives your interviewee a chance to show off their understanding of the customer service industry. Download Free.

Sports 45

Sports Customer Service Start-ups Construction 45

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks All-in-One Customer Service Software. Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Business Seeks Industry-Leading CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Comm100

OCTOBER 17, 2017

Instead of engaging in proper social media customer service, Amy’s Baking Company had what the internet described as a “ meltdown ,” unleashing a tirade of insults against their customers and critics. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. That’s when the real nightmare started.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

ProProfs

APRIL 5, 2022

Analytics – The best lead generation services offer powerful reporting and analytics that make it very easy to sculpt your lead campaigns for maximum convertibility. Lead gen campaigns not only provide an amazingly effective way to boost sales but also help save on advertising costs. What is a Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52