Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Slack has revolutionized contact center communication. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Comm100

DECEMBER 14, 2022

Whether you’re a bootstrapped team looking to manage growing customer demands or a large organization that wants to streamline your customer service process, this list has something for you. It breaks down complex processes and converts them into manageable goals. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. As a result, they reduce the number of incoming calls to contact centers, improving efficiency and reducing operational costs. Why Chatbots? Lower Labor Expenses.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. The journey map itself is a simple representation of all the places where a customer might come into contact with your company.

Customer Journey Map 58

Customer Journey Map Customer Experience Touchpoint Social Media 58

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. This program works great for managing a few hundred leads, and makes CRM simple.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Comm100

SEPTEMBER 7, 2017

To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Even if your candidate has prior experience in a call center, they may never have attended to customers over live chat before.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Some customers may not feel moved to contact your company directly, but that doesn’t mean they aren’t saying anything about you. Increase Customer Loyalty.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Do you: (A) Get up and leave (B) Complain to the manager about the situation, or (C) Shrug it off and wait for the food?”.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. BaseLinker. Verse for Sell. ViiBE for Chat.

E-commerce 52

E-commerce Construction Sales Government 52

ProProfs

APRIL 5, 2022

Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. What is a Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Intercom, Inc.

MAY 24, 2018

We have prospector API, which is about lead generation and finding new contacts. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Adam: Data is at the center of all that work. We hired a managing editor for each book, and they were invaluable.

B2B 182

B2B Sales Start-ups B2C 182