Totango

MAY 20, 2020

Totango has now enabled write-back functionality so information flows from Totango back to your source systems like your CRM or Customer Support Platform. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Save your spot .

Data Entry 62

Data Entry CRM 62

Totango

MAY 31, 2022

However, a quarterly meeting is often not enough to ensure that your customers are finding value in your product and are on track to achieve their strategic goals, or to alert you to any issues or changes that might need to be immediately addressed. Dynamically populate the presentation information from attribute data tags.

83

83

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Here are the 7 strategies you can employ to streamline your feature requests process.

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Logicalware

NOVEMBER 5, 2021

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. So in this blog, we’ll explain how they work and how they can improve your workflows. Supporting files, such as documents, photos or notes, can also be attached to the ticket for easy reference.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Intercom, Inc.

SEPTEMBER 7, 2018

Volume and capacity are always top of mind for sales, support and marketing teams. For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Discover 100+ apps to acquire, engage and retain more customers.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Customer reviews provide an honest look into a product’s features, functionality, pros and cons, and whether or not the product is worth buying.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. It is based on a single question that asks customers to rate their likelihood of recommending a company’s product or service to others. What is NPS? But Why is NPS Important? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. Crowlingo (Support) provides natural language processing (NLP) services to find insights and relationships in texts. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. BaseLinker.

E-commerce 52

E-commerce Construction Sales Government 52

Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. Think marketing, sales, service, and support. they could then write an informative blog post or create helpful social media content to attract more potential clients. Like “what was your favorite part about using this product?”

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 1, 2024

Instead of addressing this issue, the company focused solely on the high score, and missed the opportunity to improve the product and this eventually led to customer churn. They investigate specific areas where they lag, such as delivery speed or customer support responsiveness.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Zendesk

FEBRUARY 17, 2022

Tag the experts you interviewed on social posts about the lead magnet. They can explain their needs to a team member and learn more about your product or service. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz. Free consultation.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Des: Welcome to the 12th episode of Intercom on Product. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Des: Welcome to the 12th episode of Intercom on Product. As you grow functions, the audience for your roadmap widens.

Engineering 165

Engineering Start-ups Finance Sales 165

Execs In The Know

MAY 2, 2022

According to Gartner, that focus is “innovating salient experiences linked to product experience… to achieve true differentiation.”. In other words: updates and upgrades to the way your customers experience your product or service are most impactful when it comes to customer loyalty, accounting for over 36% of increase in loyalty.

CX 97

CX VOC Customer Journey Map Contact Center 97

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. A second opportunity is in the area of reporting and agent productivity tracking. Support teams choose to handle repeat contacts a variety of different ways. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

CommBox

JULY 18, 2021

Companies that have deep beliefs about social responsibility, social issues, ecology, ethical production, and more usually put their values forward in the beginning, and then with time they talk about them less and less. . Every new release should be followed by a blog or video explaining how to use it. Create helpful content.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. They employ the star rating survey on their website or app, where customers can rate products on a scale of 1 to 5 stars. But are there any best practices to implement while creating website feedback surveys?

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. It helps you improve your products and services, increase customer retention, and more. Sending tNPS surveys at the right touchpoint can give you valuable customer insights about your brands’ products and services.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Merge tags can help you personalize an email beyond just first names. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Intercom, Inc.

MAY 24, 2018

Why does Matt see free products as a tool for growth ? We provide data for modern sales and marketing teams across all the products they already use. We actually had three engineers and three people that we categorized as growth, which included sales, marketing, customer development, product development and ideation.

B2B 182

B2B Sales Start-ups B2C 182

Zendesk

JUNE 15, 2021

A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. Why customer advocates are important for sales and support teams. Why customer advocates are important for sales and support teams.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Intercom, Inc.

SEPTEMBER 5, 2019

In the latest episode of Intercom on Product, our SVP of Product Paul Adams and I dive into this question, and unpack what the sudden rise of a new generation of “keyboard-first” apps that focus on speed says about product design and how products evolve over time. Look out for losing your religion as your product evolves.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Multi-lingual support HoduCC contact center software provides multi-lingual support to enable customers to communicate in their preferred language.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. Enhance and optimize your customer support services Streamline your loan application process for a more straightforward and seamless experience.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

DECEMBER 18, 2018

Recommendations for similar products. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. You can fill it with links to your articles, product news, company announcements or all three. Product setup emails.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

OCTOBER 19, 2022

4 Omnichannel Messaging Support. Omnichannel support removes the need for manual integration and ensures a consistent customer experience, no matter if they chat on your website or Twitter. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. 6 Sentiment Analysis.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

SurveySensum

NOVEMBER 22, 2023

If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. Timing Matters: Collect Feedback at the Right Moments Imagine you bought a new refrigerator for your home, and on the same day, the brand sends a survey to you asking, “ Do you like our product?

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. So, let’s get started!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

CommBox

JANUARY 4, 2022

What causes are customers contributing to by supporting your brand? By doing so, your will-be shoppers become more human to you, your sales teams and customer support personnel, bringing you miles closer to being able to empathize and connect with them. Research Your Target Audience Well. Photo by Adeolu Eletu on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. MediaMarkt , for instance, introduced Live Shopping in Belgium: live broadcast video sessions in which consumer products are presented and tested. The rise of C-commerce. Mental health pushing new business models and functionalities.

Entertainment 97

Entertainment CX Government Retail 97