Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. We invested in more social and video content as well to connect with more of you. The best of the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. Citizens expect fast, convenient and personalized support.

Government 87

Government Customer Service Customer Satisfaction CX 87

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. There can be no perfect product on the globe.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. The success of your startup hinges on making things not just functional but easy and enjoyable for your users.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers.

Gaming 98

Gaming Start-ups B2B 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Hodusoft

FEBRUARY 1, 2023

One of the areas where this evolution is most evident is in the way banks communicate with their customers. Banks that invest in these systems can expect to see improved customer service, increased efficiency and productivity, and enhanced security, all of which are critical for maintaining a competitive edge in the current market scenario.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 83

B2B Net Promoter Score Education Social Media 83

CommBox

MAY 18, 2022

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. .

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Start-ups 110

Start-ups Sales Customer Satisfaction Customer Feedback 110

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 84

Compliance Education CRM Healthcare 84

Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

Social Media 85

Social Media Education Start-ups 85

Fonolo

AUGUST 29, 2023

Call centers are at the heart of modern customer service and that makes active listening an indispensable CX tool. As call center managers, you have the power to train and encourage your agents to become active listening experts; enhancing customer satisfaction and loyalty.

Contact Center 67

Contact Center Construction Customer Satisfaction Start-ups 67

Hodusoft

MAY 17, 2024

This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI. They can access essential call management functionalities and customer information, which helps them reduce manual errors.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

CSAT.AI

MARCH 15, 2023

They have significant buying power and might be the core customer base of a brand. In this blog post, we will discuss what makes Generation X customers different and why they are so important for businesses (with a musical soundtrack to guide the way to the MTV generation!). . exist to support this process.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

ProProfs

MAY 3, 2023

FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios. ProProfs Quiz Maker Get Started Free Get a Demo Quiz Maker by ProProfs is a cloud-based and the world’s easiest-to-use quiz-making tool. All this makes ProProfs Quiz Maker a complete solution for online quizzing.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios. ProProfs Quiz Maker Get Started Free Get a Demo Quiz Maker by ProProfs is a cloud-based and the world’s easiest-to-use quiz-making tool. All this makes ProProfs Quiz Maker a complete solution for online quizzing.

Education 52

Education Start-ups Social Media Technology 52

Intercom, Inc.

OCTOBER 5, 2022

But it wasn’t until 2017 that her love for coaching led her to co-found Wherewithall , a knowledge service to help managers hone their skills to better support their teams. If you’re short on time, here are a few quick takeaways: Make a plan for one-on-ones based on the person and the context. Meeting your team.

Engineering 118

Engineering Gaming 118

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Business Growth 100

Business Growth Customer Journey Map Gaming Sales 100

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. This fabulous bunch will enrich the lives and careers of customer experience professionals, all through the power of their wisely written words.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

SurveySensum

OCTOBER 12, 2022

Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . These are the top five reasons why customers are looking for Jotform alternatives.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

SurveySensum

JANUARY 17, 2024

That means companies need to catch up on what two-thirds of customers think. By simplifying surveys and making them concise and relevant. Ensure the questions resonate with the customer’s experience and send surveys at moments when they can engage with them effectively. Not the best moment, right? Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. The bot is then able to draw from these resources when customers ask common questions.

Customer Service 83

Customer Service Machine Learning AI Social Media 83

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play. The main goal?

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Hodusoft

MAY 4, 2022

If you have been in the dilemma of choosing between these two as the best fit for your business requirement, here are a few pointers exploring various aspects of Hosted IP PBX Software and SIP trunking to help you understand the fundamentals of both and make an informed decision. Audio and video conferencing. Hosted PBX. Mobile app.

Business Growth 105

Business Growth Customer Service 105

CX Accelerator

MAY 28, 2019

There is no place in the world I’d rather work than in Customer Service. On a good day, we are working to resolve customer inquiries as quickly and effectively as we can. Chief among these is our power to create a supportive and edifying dynamic among our teams. What better place to utilize this strategy than the contact center?

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Customer Bliss

JUNE 8, 2020

Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. In your experience, what’s been your biggest challenge regarding disruption to the company culture toward a more customer centric or customer enlightened one?

Finance 84

Finance B2B Education Sales 84

CommBox

JULY 18, 2021

Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer service and should not be neglected. This will instantly attract the type of customers who value brands that stand for something. Make it easy to receive feedback.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. When a customer is looking for an answer to their question, they want three simple things – speed, ease, and accuracy (plus often a touch of personalization).

Customer Satisfaction 52

Customer Satisfaction Retail Customer Service CX 52

Hodusoft

FEBRUARY 16, 2022

The same report suggests a 60% increase in customer service agents working from home. As more and more companies make a shift to the hybrid work model, supporting each team member throughout their entire employee lifecycle irrespective of their location is non-negotiable. Let’s find out. Call Recording. Advanced IVR.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Intercom, Inc.

JANUARY 2, 2019

In 2018, we set out on our own path to make our mark where we felt others had fallen short. Bots had failed to deliver good customer experiences, were painful to setup, and hadn’t been able to truly drive real results across an entire customer journey. Get instant resolutions and happier customers with Answer Bot.

Start-ups 141

Start-ups Sales CRM Technology 141

Hodusoft

JULY 13, 2022

There’s no denying that the way in which business owners, realtors, and salespersons communicate with their potential customers determines the business’ long-term success. An IP PBX Software provides these businesses a flexible and scalable option to manage all their business communications effectively and achieve better results.

Real Estate 105

Real Estate Finance Technology Technology 105