blog what-is-omnichannel-retail 
Uniphore
DECEMBER 7, 2021
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Here’s what you need to know to stay ahead. Logistics mismatch: Some retailers?noted COVID-19 has forced?
Execs In The Know
OCTOBER 10, 2022
These shifting expectations have paved the way for two unique but often misconstrued customer experience (CX) approaches: omnichannel and multichannel. The lines between omnichannel and multichannel customer experience often blur, and even though the terms are sometimes used interchangeably, they are not the same.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Logicalware
JANUARY 25, 2022
So what are the biggest takeaways for contact centres and customer service teams? This year, however, video will explode onto the retail and banking scenes. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Omnichannel. Your people.
Aquire
JULY 26, 2021
Instead of creating a mobile experience, a website experience, and a social media experience, businesses need to consider all interactions together as part of an omnichannel experience. But what are omnichannel experiences, and why are companies interested in creating them? What is an omnichannel experience?
Aquire
JULY 30, 2021
With one simple tweet, status update, or blog post, they can reach thousands of people right away. Develop an omnichannel strategy. An omnichannel strategy blends different promotional and distribution channels, positioning you to reach, connect, and build rapport with your customers all into one.
Execs In The Know
FEBRUARY 12, 2023
Regardless of what channel a customer uses, AI-infused personalized APIs are highly likely to deliver seamless support. Through programmable communications, enterprises can leverage API frameworks that support omnichannel customization across the customer journey at any channel in real-time.
Execs In The Know
OCTOBER 6, 2022
Not only is this approach expensive and operationally challenging, but it’s not what customers want. What Does This Mean for Service Delivery Teams for Retail Brands? The switch to a digital dominant strategy helps promote a consistent, omnichannel experience for customers (and agents). The icing on the cake?
Expert insights. Personalized for you.
130 
Let's personalize your content