Shep Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. Here are my top five picks from last week. by Janelle Estes.

Customer Service 108

Customer Service Legal Customer Loyalty CX 108

Hodusoft

JULY 21, 2022

How can insurance companies improve customer service? Call center software plays an integral role in the success of businesses in all sectors, including insurance. Modern customers today expect a fast, efficient, and seamless service. Modern customers expect a consistent experience across all channels.

Customer Service 98

Customer Service Omnichannel Artificial Intelligence Customer Loyalty 98

Ameyo Callversations

MAY 4, 2022

Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency. Cloud communications platforms are rising in popularity due to their advantages in managing customer service operations efficiently.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

VOZIQ

JUNE 27, 2022

Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships. Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

VOZIQ

JUNE 27, 2022

Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships. Here are the must-reads on Customer Loyalty in 2022. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.

Customer Loyalty 40

Customer Loyalty Customer Retention Business Growth Sales 40

Fonolo

NOVEMBER 30, 2021

If you were a brick-and-mortar-only business pre-pandemic, chances are you quickly pivoted to provide online shopping options for your customers. Creating a Customer Service Strategy That Drives Business Growth. Train your agents to be customer service obsessed. Not sure how? Click To Tweet.

Retail 87

Retail Customer Service Net Promoter Score Contact Center 87

Shep Hyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. Here are my top five picks from last week.

Customer Service 69

Customer Service Social Media Retail Customer Loyalty 69

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. If not, then this blog is for you.

Retail 52

Retail Customer Service E-commerce Social Media 52

Shep Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers. Happy Holidays!

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. For many businesses it can take months or even years to recover from losing a key team member, especially if you struggle with hiring and onboarding employees. Here are my top five picks from last week.

Customer Service 81

Customer Service Retail B2C Start-ups 81

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

AI 52

AI Customer Experience Social Media Machine Learning 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. If not, then this blog is for you.

Retail 40

Retail Customer Service E-commerce Social Media 40

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. In today’s fiercely competitive business landscape, customer experience is a critical differentiator. The result?

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Fonolo

OCTOBER 5, 2021

You can see what your customers think about your contact center by determining your Net Promoter Score (NPS). Creating a Customer Service Strategy That Drives Business Growth. A company’s NPS can be an easy way to predict business growth over the coming months or years. Keep tabs on your NPS.

Net Promoter Score 153

Net Promoter Score NPS Contact Center Business Growth 153

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Passives (7-8): These customers are neutral.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. In the end, everything is connected.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Meet our 2022 CX Award Winners.

CX 91

CX Non-Profits Education Contact Center 91

Uniphore

NOVEMBER 18, 2021

However, when you consider that emotions are central to customers’ decision-making processes, a data-driven tool that can help you understand how customers truly? feel is invaluable to business growth. These unique AI qualities can assist customer experience (CX) leaders in pinpointing how their customers truly?feel,

CX 162

CX Artificial Intelligence AI Business Growth 162

Fonolo

NOVEMBER 18, 2021

Think about a time you had a bad customer experience. Maybe it was an hour-long wait on hold with your cell service provider. Or maybe you ordered a defective product and didn’t get proper customer support. I had the worst experience with X” or “Whatever you do, don’t buy Y from X.”. What is Net Promoter Score?

Net Promoter Score 87

Net Promoter Score NPS Contact Center Construction 87

Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

Technology 113

Technology Technology Hospitality Hospitality 113

Fonolo

APRIL 14, 2022

On its own, calculating your net promoter score isn’t enough to take your customer experience to the next level. The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture” Creating a Customer Service Strategy That Drives Business Growth.

Net Promoter Score 91

Net Promoter Score NPS Contact Center Customer Satisfaction 91

Fonolo

OCTOBER 7, 2021

That’s why it’s more important than ever to have a superior customer service strategy — that includes ensuring your retail contact center operations are optimized for a smooth customer experience. Customers want solutions immediately, even when they’re not shopping in-store. Cyber Monday. Data security.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. It’s become the foundation upon which companies practice their businesses. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Meet our 2022 CX Award Winners.

CX 67

CX Non-Profits Education Contact Center 67

Fonolo

APRIL 14, 2022

On its own, calculating your net promoter score isn’t enough to take your customer experience to the next level. The best strategy is to use a combination of data reports and benchmarking to ensure your findings reflect “the big picture” Creating a Customer Service Strategy That Drives Business Growth.

Net Promoter Score 67

Net Promoter Score NPS Contact Center Customer Satisfaction 67

Lumoa

AUGUST 8, 2023

This shows the tangible, bottom-line benefits of listening to your customers. Additionally, a well-executed VoC initiative also helps in enhancing customer retention, resulting in higher customer loyalty scores, reduced customer turnover, and increased customer lifetime value through repeat purchases.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

SurveySensum

JULY 26, 2023

By integrating data-driven insights, advanced technology, and customization options, Nike has successfully built a loyal customer base that feels valued and understood, making it a prime example of how personalized customer experiences in retail can drive brand loyalty.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. Parameters.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. But don’t do it.

Customer Retention 98

Customer Retention CX Transformation CX Sales 98

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue.

CX 83

CX Customer Satisfaction Customer Feedback Customer Loyalty 83

Customer Bliss

OCTOBER 10, 2017

As Senior Vice President, Consumer Operations and Chief Customer Experience Officer (CXO), Maury is responsible for overseeing our end-to-end customer experience and the execution of customer-centric strategies to enhance customer loyalty and business growth.

Customer Experience 61

Customer Experience Hospitality Hospitality Education 61