Intercom, Inc.

JUNE 15, 2022

There is no one quick fix, but some of the important areas of opportunity are further up the funnel than hiring, they’re within our education system – it’s about making sure everyone has the right access and awareness and support to pursue a career in technology should they be interested in doing so.”. Innovative course design.

Engineering 104

Engineering Education Innovation Technology 104

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. Two roles at similar levels in similar looking companies can actually differ widely in practice.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

JUNE 18, 2020

Over the course of a 30 year career her work has won her accolades from across the business world and beyond. A key part of Kathryn’s career and ethos has been supporting those who haven’t had access to the same advantages that she and others have enjoyed. Whipped – an Irish owned skincare company.

Education 170

Education Start-ups 170

Uniphore

JANUARY 4, 2022

Before joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US marketing and communications from startup through a successful IPO. Throughout her career, she has counselled and partnered with some of the world’s most senior corporate and government leaders and their teams. Case Studies.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

MARCH 15, 2021

Reflecting on her own career journey, Leandra Fishman, Intercom’s CRO, recalls being told, “You’ll never be successful without a college degree.” The pandemic has disproportionately affected women’s career growth. This last year has had a major – and potentially devastating – effect on women’s careers.

Engineering 209

Engineering 209

Execs In The Know

APRIL 9, 2024

Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center performance. Encourage Career Advancement Career advancement is a key factor in job satisfaction and retention.

Contact Center 52

Contact Center AI Technology Technology 52

Bill Quiseng

JULY 18, 2017

I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences. Where did you start your career? It’s the same with companies. Companies today need to work harder.

Customer Experience 318

Customer Experience Contact Center Education Healthcare 318

Inside Customer Service

DECEMBER 8, 2022

That first experience was the motivation for my career in customer service training. Jeff Toister: Learning from early failure from Work Stories: Experiences that Influence Careers by LinkedIn Learning Instructors. I was an account manager for a uniform company. Here's the rest of my first customer story.

Start-ups 223

Start-ups Retail Customer Service 223

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. Mark: It’s a massive company now.

Sales 223

Sales Start-ups Engineering Finance 223

Intercom, Inc.

FEBRUARY 16, 2018

The offer email I received from Intercom ended with the line “Join us to do the best job of your career” My first thought was that it’s quite a bold statement, which creates a lot of expectations. So how has “the best job of your career” transpired in the Intercom world? Making an impact as an engineer.

Engineering 177

Engineering Technology Technology Education 177

Inside Customer Service

MARCH 18, 2021

But first, let's look at why so many companies struggle to win and retain customers. Why companies struggle to grow In the simplest terms, companies grow by adding more customers than they lose. People join professional associations like ASTD San Diego because they want to grow in their careers.

Start-ups 147

Start-ups Customer Experience 147

Intercom, Inc.

OCTOBER 20, 2020

Of course, celebrating and encouraging a growth mindset is all good and well, but how do we put in place structures and processes that actually encourage career growth? Engineering career path. Here’s how we think about that career path. That doesn’t need to be the case, however. He wouldn’t.

Engineering 221

Engineering Start-ups Technology Technology 221

Zendesk

JANUARY 18, 2024

Offering upskilling opportunities to this pool of potential workers is an opportunity for tech companies, including Zendesk. Upskilling programs provide more people with pathways to family-sustaining careers, helping to close the economic opportunity gap. It also provides employers with a larger, more diverse talent pool.

CX 78

CX Omnichannel Technology Technology 78

Intercom, Inc.

JUNE 3, 2019

Career ladders to the rescue. This is where career ladders come to the rescue. Career ladders serve multiple purposes: They make it clear to folks on your team (and to their colleagues who do peer reviews) what’s expected of the role. Check out the full career ladder ??. Our approach to evolving the ladder.

Start-ups 208

Start-ups Customer Experience 208

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

Intercom, Inc.

MAY 30, 2018

We have an inbuilt tendency to believe we are deciding our destination, that we are actively mapping out our career direction and our life story. Finding your career direction. In a lot of companies, you can feel like you’re a mere passenger. Another company value is “We celebrate great people and great work.

Finance 181

Finance Technology Technology 181

Fonolo

JANUARY 19, 2023

Mid and senior-level employees cost companies between 150% – 400% of their salary to replace. Call centers are often viewed as separate entities in a company and do not always offer the traditional career path that an employee might have if they joined as an administrative assistant or data entry clerk. Bottom line?

Data Entry 155

Data Entry Contact Center Education Social Media 155

Intercom, Inc.

SEPTEMBER 17, 2020

But, there’s one company who believe that’s not always the case. The company was originally founded in South Korea and made the move to Silicon Valley in 2015 – it quickly became adopted as a place for employees from the likes of Apple, Facebook, Google, Microsoft, and more to discuss the internal culture of their companies.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Zendesk

MARCH 29, 2023

The Mom Project: Upskilling women of color As many as 2 million women —particularly mothers with young children—left their jobs or downshifted their careers during the global pandemic. By hiring and promoting moms, companies inspire their teams to see the possibilities and strive for more.” Representation matters.

Government 98

Government Start-ups Education Technology 98

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. When designing company onboarding , we lean on our four onboarding learning pillars. We all laughed. .

Gaming 253

Gaming Engineering Start-ups Sales 253

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Today, recruiters and hiring managers use several career assessment software to assess candidates. From creating assessments to distributing, grading, reporting, and giving feedback, the best career assessment software does it all. Career assessment programs can help you assess candidates’ skills, personalities, and abilities.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Execs In The Know

DECEMBER 18, 2023

In our latest episode of The CX Leadership Exchange , we had the privilege to delve into the remarkable career trajectory of Jennifer Lee, President & CEO of Intradiem. Get to Know Jennifer Lee Career Roots: Jennifer’s career started as a contact center agent, igniting her passion for customer service and experience.

CX 52

CX Contact Center Innovation Customer Service 52

Intercom, Inc.

MAY 20, 2021

Fast Company Magazine listed her as one of the “ Top 100 Most Creative People In Business ”, and she’s also been recognized by Forbes, Inc, and Adweek magazine. In it, they discuss a launch which was the culmination of of a huge amount of work from Fergal, his team and many, many people across the company.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Fonolo

MARCH 14, 2023

ASAPP research reports that 51% of respondents who received poor training felt pessimistic about their careers, leading to burnout and poor performance. Develop a positive company culture From agents to managers to directors, all contact center professionals can attest to the impact company culture has on their daily work.

Contact Center 95

Contact Center Artificial Intelligence AI Technology 95

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. And if there’s one thing she’s realized throughout her career, it’s that the reactive nature of customer support is holding back customer experience leaders from reaching their potential. Build a customer listening path.

CX 181

CX Start-ups Business Growth Engineering 181

The DiJulius Group

JULY 18, 2022

As head of the world’s largest professional-networking site, LinkedIn CEO Jeff Weiner knows better than anyone what companies are looking for in recruiting new talent, and that effective social skills equal job security. As powerful.

108

108

The DiJulius Group

DECEMBER 7, 2022

He also serves on the Advisory Council for the Coalition for Career Development in Washington, DC. Through his company, Mark is leading the national paradigm shift in education and workforce. In this episode, John welcomes best-selling author and generational guru Mark Perna. Read Full Article.

Education 93

Education 93

Totango

MARCH 8, 2022

A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes. Offering career advancement tips for CS professionals. Any individual or company can start a customer success community. Soliciting CS opinion polls.

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

Fonolo

JUNE 17, 2021

The call center industry is booming, with over 80% of Fortune 500 companies using virtual agents to support customer service. This also means that there are thousands of people in the call center industry, which makes it easy for employees to perceive a lack of opportunity for career progression. Work hard, play hard.

Contact Center 140

Contact Center Gaming Healthcare Customer Service 140

Totango

MARCH 1, 2022

Technology continues to evolve quickly, so our ability to block and tackle quickly while also looking at things from multiple perspectives can help catapult good tech companies to GREAT. What suggestions do you have for companies that are trying to promote a culture that embraces women in tech? KY : There is never a dull moment.

Education 100

Education Technology Technology Start-ups 100

Intercom, Inc.

MAY 24, 2022

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Crafting a culture of mentorship across your company.

Construction 118

Construction Education 118

Fonolo

AUGUST 12, 2021

As the first face or voice of your company, your agents are a customer’s first impression of your company. Offer career growth opportunities. Opportunities for career growth improves call center agent engagement and agent productivity. Here are some tips to improve agent productivity: Offer autonomy.

Construction 148

Construction Contact Center Customer Loyalty Customer Satisfaction 148

Customer Service Life

OCTOBER 13, 2020

It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. I was about 12 years into a career in customer service, still trying to figure out what my career would be. History lesson.

Customer Service 182

Customer Service Contact Center Gaming Education 182

Intercom, Inc.

JUNE 16, 2020

Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. We’re sharing advice from support, marketing, and sales leaders who’ve forged deep connections with their customers and new paths for their companies.

Business Growth 213

Business Growth Customer Relationship Sales 213

Zendesk

MARCH 16, 2022

Depending on the products, region, and size of a company, a business may require sales experts with different specialties. With the tech industry expanding exponentially, sales companies are on the hunt for tech-savvy, down-to-earth sales representatives who know what it takes to explain big tech to big companies.

Engineering 98

Engineering Sales B2B Education 98

Intercom, Inc.

JUNE 10, 2020

I’m nearly 20 years into my career, and I’ve yet to meet a great PM or Designer without strong Product Judgment. Another shortcut is to talk to the people in your company who do most of the talking to customers, notably the Sales and Support team. There are ways to do this in any company. I’ve learned this the hard way.

B2B 291

B2B Engineering Start-ups Transportation 291